Ryan Rachick | Page 2

Can count on Ryan, Devon and Nate team to take care of my service and buying needs. service and buying needs. More

by dave@hansfam.com Verified Customer Verified Customer

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Salesman,Gabe, was very informative and very pleasant to talk to. The sales staff was wonderful to do business with. Any issues with the vehicle were taken care of immediately. Highly recommend this dealers talk to. The sales staff was wonderful to do business with. Any issues with the vehicle were taken care of immediately. Highly recommend this dealership. More

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Always great service, excellent communication. I was impressed with the video text. Everything is clean and neat. I was impressed with the video text. Everything is clean and neat. More

by marvw Verified Customer Verified Customer

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Before I even dropped of my vehicle I made sure to ask multiple times if everything thing would be covered by the warranty I purchased from them.I was assured my car would be covered under warranty. Once multiple times if everything thing would be covered by the warranty I purchased from them.I was assured my car would be covered under warranty. Once I dropped the car off I was informed it might not be and they were going to check. I was very clear I didn't want my vehicle looked at if it wasn't going to be covered as I already knew what the issue was and I was told it would be covered. I was very annoyed that a short time later I was called back and told they charged me $190 just to tell want I already knew and that it would not be covered. I attempted to reach out to the dealer to get the issue resolved but manger Brian was impling that I was trying to get something for free. I reiterated to the manager Brian that I was very clear on not wanting the vehicle looked at if it wasn't covered. He said he would call me back but never did. I even called back and was told he was busy but would reach out. That has not happend yet. I have purchased 2 vehicles from them and have had service done but I'm definitely not going to be back. After reading other reviews it turns out they are under new ownership and it sounds like alot of people have had even worse experiences then me. After calling twice Brian finally got back to me and acknowledged that I was getting the short end of the stick but he still refused to make it right. He told me that if he reimbursed me his service guys wouldn't get paid. If you value your money and fair business stay far away. I'm not upset that the warranty didn't cover the work, I'm just frustrated that they would ignore my request to not do anything if it wasn't covered. More

by Danny Pope Verified Customer Verified Customer

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No question that this is a top rated dealership. Nate, Jake,Andrew and Ryan are there to give you all the help and support needed to get the job done correctly and the way it should be for the custo Nate, Jake,Andrew and Ryan are there to give you all the help and support needed to get the job done correctly and the way it should be for the customer. Thank you very much for your help in resolving my issues. More

by willis5873 Verified Customer Verified Customer

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Great effective accurate concise communication concerning my vehicle status and ways to assist in a solution to the problem my vehicle status and ways to assist in a solution to the problem More

by ROGUESPEARUS Verified Customer Verified Customer

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The sales department was easy to work with. I did not like the service advisor. The service manager was good too. I was given a warranty that didn’t cover the things that broke on the car, but I did not like the service advisor. The service manager was good too. I was given a warranty that didn’t cover the things that broke on the car, but the finance guy, Ryan, agreed to pay for the labor if I paid for the part. I ended up just taking the vehicle and will fix it at home. The other service advisor I spoke with took my payment for the diagnosis fees. Not sure I’ll ever go back if I have to deal with the other woman. Overall, not the best experience but it could’ve been worse. More

by schultzdonaldl Verified Customer Verified Customer

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Problems with the vehicle not presented during sale, salesman made false promises of a second key but was not fulfilled. Two major problems include the rotors needing replacement, worn breaks, and trans salesman made false promises of a second key but was not fulfilled. Two major problems include the rotors needing replacement, worn breaks, and transmission issues during reverse and drive. They did have their maintenance take a look and they could not "recreate" the issue but it is still very apparent regardless of their lack of diagnosis. I've felt as though they have treated me as ignorant, thinking I'm uninformed of mechanics. I have voiced my concerns and have yet to get any response. My Google review reflects such treatment. More

by natosha Verified Customer Verified Customer

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Andrew is the best, he deserves a raise;) He also leads a hard working and caring team. hard working and caring team. More

by allison31 Verified Customer Verified Customer

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Andrew Sonnentag, Ryan Rachick and Nate Felixmake a great team and made the buying process very easy. One of the reasons I keep returning to this dealership. team and made the buying process very easy. One of the reasons I keep returning to this dealership. More

by ROGUESPEARUS Verified Customer Verified Customer

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