Ryan Denecker | Page 10

Probably the best new car dealership expeience I have ever h This was our first experience with the sales team at Heritage. (although for the last 2 years our RAV4 has been serviced here). While our vehicle was This was our first experience with the sales team at Heritage. (although for the last 2 years our RAV4 has been serviced here). While our vehicle was being serviced, I wandered over to the Toyota showroom to ask some questions about our the end of lease (was from another dealer), options. I was immediately greeted by Andy Milburn and he escorted and introduced me to Chuck Heingartner. Within 5 minutes Chuck had explained the options and offered to explore them. In less than 20 minutes, we had the outline of a deal. After our current vehicle was inspected and the options for financing laid out , we had the parameters for the deal. We set an appointment for the following day and closed the deal. The following day my wife and I met with 'finance';.....Travis Green. He was very polite, cordial, patient and very good at explaining some of the arcane financial terms. When we were ready to depart we were introduced to Ryan Denecker who sincerely thanked us for our business. We have NEVER been treated so well at a dealership. More

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Excellent The service department did a great job on routine service. I also needed an inspection sticker. Jay the Service Adviser called me to let me know I had The service department did a great job on routine service. I also needed an inspection sticker. Jay the Service Adviser called me to let me know I had an expired insurance card after he tried to get a copy of the new one without having to bother me. Now that's what I call fantastic customer service' More

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Pleasure to work with Ryan, Paul, and Christine were all great to work with. From the start Ryan helped navigate my options and came up with a great solution. Christine h Ryan, Paul, and Christine were all great to work with. From the start Ryan helped navigate my options and came up with a great solution. Christine helped with the financing and Paul helped wrapping it up. Thanks again. More

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Excellent service after a difficult experience After a very rocky experience at the ford side, they worked with Toyota to trade in the car that Ford had sold me that was not stacking up from the ti After a very rocky experience at the ford side, they worked with Toyota to trade in the car that Ford had sold me that was not stacking up from the time I bought it (3/26/16) to 6/21/16 when I traded it (see review on Ford's side). I was extremely pleased with the Toyota team and the sales man I worked with. Everyone was fantastic and so nice! I will be going back when my husbands lease is up and we will be doing business with them again. More

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Amazing Dealer Can not beat Heritage Toyota! Staff is great and really awesome to deal with. We Will only purchase vehicles from Heritage Toyota from now on! Can not beat Heritage Toyota! Staff is great and really awesome to deal with. We Will only purchase vehicles from Heritage Toyota from now on! More

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Excellent experience! Chuck Heingartner made our buying a car a swift and easy experience with excellent results ! A car we wanted with low mileage, enough room in back for Chuck Heingartner made our buying a car a swift and easy experience with excellent results ! A car we wanted with low mileage, enough room in back for 4 sets of golf clubs and heated seats, which he added for us at 1/2 price. Doesn't get better than that,then the Icing on the cake..... He will pick up from our house and deliver back for any service needed! More

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Sense of Humor Beth was very professional and got the job done quickly. She is a people person and seems very honest on what was best for us and our vehicle. It Beth was very professional and got the job done quickly. She is a people person and seems very honest on what was best for us and our vehicle. It was very easy to contact Roger by phone and email. He was very pleasant and we both felt comfortable talking with him. He was very knowledgeable on the vehicle we purchased and we would recommend him to our friends. Ryan made use feel important and like family. The whole experience was awesome and friendly. We would recommend Heritage to anyone. More

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Great experience Chuck helped us with the purchase of our Rav4 last summer and continued to be in contact to be sure we were satisfied and everything was going as we e Chuck helped us with the purchase of our Rav4 last summer and continued to be in contact to be sure we were satisfied and everything was going as we expected. He made sure we knew that he would do everything he could to help us if we needed anything. The car we bought was a certified pre-owned vehicle. After driving it for most of the summer and fall, I decided to put on snow tires for the winter. When the all season tires that came with the vehicle were taken off, they appeared to have much more wear than I expected and I would not have felt comfortable putting them back on in the following spring. When I mentioned this to Chuck, he was very understanding, he spoke with Ryan Denecker about a resolution and we reached an agreement that was very satisfying to me. He was very responsive and when I brought the car to Heritage to have new tires installed, Chuck gladly loaned me his own personal vehicle. It's been a great experience dealing with Chuck and we hope he is available when we decide to replace our other aging car within a couple of years. More

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Exceptional Service was prompt, courteous and professional. Everything was done timely and correctly. The service was exceptional I know having worked in a Toy Service was prompt, courteous and professional. Everything was done timely and correctly. The service was exceptional I know having worked in a Toyota dealership years ago how hard it is to run a service department, and Heritage has that down perfectly! More

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Tacoma issues & proactive customer service When I bought my Tacoma from the H-team at Heritage I was making a specific choice based on brand, both of the vehicle and the dealership. Unfortunate When I bought my Tacoma from the H-team at Heritage I was making a specific choice based on brand, both of the vehicle and the dealership. Unfortunately my truck has ended up with a serious corrosion issue where the frame has failed. This situation is quite disappointing - both because of the truck's otherwise great fit to my lifestyle and the very high hopes I had to NOT have to deal with such an issue. I feel that the communication around such a situation could and should be better - specifically given the bad history that the Tacoma frames have at this point. I feel like I am having to do quite a lot of work to resolve this issue ... I am grateful for the respectful way in which Heritage has handled my frustrations. The frame failure and hopeful replacement is still an ongoing difficulty. I have hopes that with the help of the H-team and Toyota corporate, an acceptable solution is possible. If you are buying a used Tacoma truck, I recommend doing quite a lot of research prior to committing to the purchase. I can recommend Heritage for their decency and customer service and will update this review once I know the full resolution of my case. Thank you to the H-team for your help in this matter! More

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