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Rusty Miller
Rusty Miller at Faulkner Buick GMC West Chester, INC.
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Rusty Miller

Service Advisor

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.7
185 Reviews
4.7

185 Reviews

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185 Reviews of Rusty Miller

January 29, 2025

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Very good service. Communication is awesome. I like how they send videos of them working on my vehicle and gives me an update on what is going on. More

by DONNAJ037
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Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst

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Jan 29, 2025

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Donna! Please let us know if we can do anything else to help!

January 26, 2025

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Fast efficient and courteous service. Only complaint was moving my seat and rear view mirror. More

by MLEVERING
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Recommend Dealer
Yes
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Jan 28, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for your review! We’re glad to hear that you received fast, efficient, and courteous service. We apologize for the inconvenience with the seat and rearview mirror adjustments, and we’ll make sure to be more mindful of that in the future. We appreciate your feedback and look forward to serving you again soon!

January 24, 2025

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always helpful answering my questions. doesn't try to oversell add on services. always gives me a ride home when I drop off my car More

by BAUER810
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Yes
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Jan 24, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words! We’re so glad to hear that you’ve had such a positive experience. It’s great to know that the team has been helpful, transparent, and accommodating with your needs. We truly appreciate your trust and look forward to continuing to serve you!

January 17, 2025

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Lost wheel key cost me a new set on a new 2025 truck. The people are great service is wonderful More

by DOWNINGTOWNWEST215@gmail.com
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Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn

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Jan 17, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for your review! We’re sorry to hear about the lost wheel key, but we’re glad to know that our team and service met your expectations. We truly appreciate your understanding and are happy to hear you had a positive experience despite the situation. If you need anything further, don't hesitate to reach out—we're here to help!

January 17, 2025

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Always dependable to maintain quality workmanship on my vehicle. The staff is always respectful and helpful. More

by BMCQUISTON211
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Recommend Dealer
Yes

Other Employees Tagged: Dave McQuiston

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Jan 20, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for the wonderful review! We’re so glad to hear that you can always count on us for quality workmanship and that our staff consistently provides respectful and helpful service. We truly appreciate your trust and look forward to continuing to take care of your vehicle!

January 14, 2025

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The dealership made it easy to schedule and got my truck sorted out quickly with no issues. They handled my needs efficiently and professionally. Rusty did a good job explaining the repair process and what More

by b_sladky
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Recommend Dealer
Yes
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Jan 14, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for your great feedback! We’re so glad to hear that the scheduling process was easy and that your truck was taken care of quickly and efficiently. Rusty will be thrilled to know you appreciated his help in explaining the repair process. We’re happy to have met your expectations and look forward to serving you again!

January 11, 2025

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Very professional and honest. They told me exactly what needed to be done. Thank you. More

by Mjasinnas
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Recommend Dealer
Yes
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Jan 13, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

January 09, 2025

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The service overall was ok. The service writer was good. The tech was good until stated that an air bag on the truck was broken when it wasn't. Also, one of the service that More

by Hickster
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Recommend Dealer
Yes
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Jan 10, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to share your feedback. We’re glad to hear that you had a positive experience with the service writer and the tech overall, but we sincerely apologize for the confusion regarding the airbag and the recommended service. We take your concerns seriously and will address this with the team to ensure all services are thoroughly checked and communicated accurately in the future. We truly appreciate your insights and hope to have the opportunity to provide you with a smoother experience next time. Thank you again for bringing this to our attention.

January 04, 2025

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Fast and efficient. My service advisor, Rusty, was polite and knowledgeable and kept me informed of the status of my vehicle. More

by Mom2Rusty
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Recommend Dealer
Yes
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Jan 06, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience! We're thrilled to hear that Rusty provided you with fast, efficient service and kept you well-informed throughout the process. We truly appreciate your feedback and look forward to assisting you again in the future!

January 03, 2025

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Professional service with great communication. Very up front with benefits available and cost of any additional work prior to starting. More

by CHUCK.DICKHART
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Recommend Dealer
Yes
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Jan 06, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for your positive review, Chuck! We're glad to hear you had a great experience with our professional service and clear communication. We always strive to keep our customers well-informed about their options and costs. We look forward to serving you again in the future!

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