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Rusty Miller
Rusty Miller at Faulkner Buick GMC West Chester, INC.
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Rusty Miller

Service Advisor

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.7
222 Reviews
4.7

222 Reviews

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222 Reviews of Rusty Miller

April 21, 2025

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Employee Rating

Horrible experience, first the wrong parts were replaced, engine wire harness was not secured and in danger of rubbing against the pulleys. They resolved the issue and now my skid plate is missing with strip More

by anthonymangine11
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Recommend Dealer
No
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April 15, 2025

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Leslie Hurst was efficient and helpful. The parts department found the part I needed right away and they got my car back on the road quickly. More

by MMBRODOWAY
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Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Luis Jimenez , Mike Borolla

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Apr 16, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great feedback! We're happy to hear Leslie Hurst and our parts department were able to assist you efficiently and get your car back on the road so quickly. We’ll be sure to pass along your kind words to the team. Don’t hesitate to reach out if there’s anything else we can do for you!

April 13, 2025

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When I bring my car in the team is waiting for me, they’re expecting me, they know what has to be done, and if I need a ride, they’ve got an arranged already More

by CNORRIS2
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Recommend Dealer
Yes

Other Employees Tagged: Brianna Holmes

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Apr 14, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for the wonderful review! We're so glad to hear that your experience is always seamless and that our team is ready to assist with everything you need, including transportation. We take pride in being prepared and making your visit as convenient as possible. We appreciate your continued trust and look forward to seeing you again soon!

April 12, 2025

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Everyone in the service department treated me with respect. All questions were answered in a timely fashion. More

by philiplongo7
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Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Luis Jimenez

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Apr 14, 2025

Faulkner Buick GMC West Chester, INC. responded

Philip, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

April 11, 2025

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Faulkner Buick/GMC ,Leslie Hurst and the service department are one of the many reasons I go to and continue to go to Faulkner. Top notch service and kind and courteous associates keep me going ther More

by DENNISCAMERON
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Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst , Special shout out to Perry Bonifazi in sales.

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Apr 14, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the wonderful review, Dennis! We're thrilled to hear that Leslie Hurst and our service department have continued to provide you with top-notch service. It’s always our goal to offer kind, courteous, and professional care, and we’re grateful for your continued trust in us. We look forward to serving you for many visits to come!

April 11, 2025

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Excellent overall service! Went in for my Yukons inspection for the first time at this GMC dealership! I was treated with with respect and they serviced my car in a very time More

by ROBSCHUSTER2503
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Recommend Dealer
Yes
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Apr 14, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review! We’re so glad to hear that your first experience with us was excellent and that you felt respected and well taken care of. We pride ourselves on providing timely and quality service, and we’re happy to know you’ll be coming back. We look forward to seeing you and your Yukon again soon!

April 10, 2025

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The service advisor was friendly answered my questions and the service was timely. They even addressed my recall. However I have a rattle in the truck which is only a year old. The technician apparently More

by jrabena21
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Recommend Dealer
Yes
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Apr 11, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to share your experience. We’re glad to hear your service advisor was friendly and that most of your visit went smoothly, including addressing the recall. That said, we’re truly sorry to hear about the ongoing rattle issue and the inconvenience it’s caused. You’re absolutely right to expect a thorough investigation—especially with a newer vehicle—and we apologize that this wasn’t handled with the level of care you deserved. Your feedback is incredibly valuable, and we take it seriously. We want to make this right and ensure your next visit is much more aligned with the high standards you expect (and that we strive for).

April 07, 2025

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Having the same issue with my vehicle after two service appointments. Asked for a loaner for the third appointment and was told not likely. It’s great to take off work several times to fix the same issue. More

by Njd624
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Recommend Dealer
No

Other Employees Tagged: Melissa

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Apr 08, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your feedback, and we’re truly sorry to hear about the ongoing issues with your vehicle. We completely understand how frustrating it can be to take time off work and not see a resolution after multiple service visits. We sincerely apologize for the inconvenience you've experienced. Your satisfaction is very important to us, and we'd love to find a way to resolve this issue as quickly as possible. Please feel free to reach out directly so we can discuss how we can make things right for you.

April 04, 2025

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Everything went well. A quick brown fox jumped over a lazy dog. Fifteen words is dumb. More

by B.MCMAHON70
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Recommend Dealer
Yes
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Apr 07, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for rating us!

April 04, 2025

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Service is good but they were unable to fix my issue with Bluetooth and intranet problems. Apparently this has been a frequent issue recently. Very disappointed. Hope they will investigate this matter and ha More

by SHUMAJ57
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Recommend Dealer
Yes
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Apr 07, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for your review and for bringing this issue to our attention. We’re sorry to hear that your Bluetooth and internet issues weren’t resolved and understand your frustration. It’s concerning to hear that this has been a frequent issue, and we certainly take this seriously. We will escalate this feedback to our team for further investigation. In the meantime, if there’s anything we can do to assist you further, please don’t hesitate to reach out. Your satisfaction is important to us, and we appreciate your patience as we work to improve the situation.

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