Rusty Chandler

Great service and Bobby is the best service man and the services are right on time services are right on time More

by andersonnicole544 Verified Customer Verified Customer

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Great dealership, customer service is great everything gets taken care . Tanner has taken good care of me every time I have needy service. gets taken care . Tanner has taken good care of me every time I have needy service. More

by LARRYCSMITH Verified Customer Verified Customer

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I normally don’t write reviews, but I feel compelled to share my experience with Bryan College Station Toyota. I purchased a vehicle and, during service, experienced a severe misdiagnosis that left my v share my experience with Bryan College Station Toyota. I purchased a vehicle and, during service, experienced a severe misdiagnosis that left my vehicle unsafe to drive. This resulted in 48 hours of lost work, disruption to my family, and significant stress. During this process: • Multiple service visits were required before the correct issue was identified. • Communication from the dealership was delayed and often non-existent, despite repeated attempts to reach management via email. • Requests for basic customer accommodations, such as a loaner vehicle, were denied. I also escalated the issue to Toyota’s Executive Office. Despite my efforts, including providing full documentation of the disruption and lost wages, no goodwill accommodation or resolution was offered. This review is not about warranty or repair costs; it is about the handling of the customer experience. I share this only after attempting to resolve the matter privately through dealership management and Toyota Corporate. Timeline note: As of March 2026, multiple attempts to address this situation have not resulted in any meaningful resolution. I would welcome the opportunity to update this review if the dealership demonstrates customer care and accountability. More

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Haley greeted my family as soon as we arrived at the dealership. She asked about our visit to Toyota and what were we in the market for. She began to provide answers to all of our questions then started dealership. She asked about our visit to Toyota and what were we in the market for. She began to provide answers to all of our questions then started showing us vehicles. While Haley was showing us some vehicles Toyota team members were searching for other vehicles on our list. Haley and her Toyota team members worked so well together our visit so enjoyable so we purchased one vehicle and started the process to purchase a second vehicle. More

by THEMORGASM67 Verified Customer Verified Customer

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Up front and goes the extra mile for the convenience and satisfaction to the customer . satisfaction to the customer . More

by SHIRLEY58AF Verified Customer Verified Customer

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Amazing and fast experience! Ali, Jr and Zee were all amazing! Definitely buying my next car here! Ali, Jr and Zee were all amazing! Definitely buying my next car here! More

by MMillz Verified Customer Verified Customer

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John Gray was excellent to work with. Vehicle was precisely as described and the price was excellent. Vehicle was precisely as described and the price was excellent. More

by BLAKEJENNINGS Verified Customer Verified Customer

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Awesome people, great experience. Definitely recommend this dealership to friends and family. Ask for Ben Sasser, Great guy Definitely recommend this dealership to friends and family. Ask for Ben Sasser, Great guy More

by ERICK.WESSINGER Verified Customer Verified Customer

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Ron always does a great job! Service always does a good job. Maybe consider a car wash? Many dealerships include this complimentary with service visit. Service always does a good job. Maybe consider a car wash? Many dealerships include this complimentary with service visit. More

by CORV427H Verified Customer Verified Customer

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My part was ordered and came in the next day and was installed by lunch. Bobby Hall is the best. He understood my needs and took care of it immediately installed by lunch. Bobby Hall is the best. He understood my needs and took care of it immediately More

by TERRY.WILLIAMS51 Verified Customer Verified Customer

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