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Russel Lilly
Russel Lilly at Brandon Tomes Subaru

Russel Lilly | Page 14

Service Advisor

Brandon Tomes Subaru

4660 State Highway 121
McKinney, TX 75071

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5.0
191 Reviews
5.0

191 Reviews

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191 Reviews of Russel Lilly

March 23, 2023

Dealership Rating
Employee Rating

Friendly service people and fast service. Clean waiting room. Could be better marked for the service area. More

by DDEGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

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Mar 23, 2023

Brandon Tomes Subaru responded

DDEGNER, thank you for your 5-stars! We're happy to hear our team is friendly and provides fast service! We look forward to serving you additionally in the future. Take care!

March 23, 2023

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Employee Rating

Service is always excellent and all my questions always get answered with a smile! Thank you so Much! More

by carlossalvetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe, I forget her name! She has braces lovely kind smile!

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Mar 23, 2023

Brandon Tomes Subaru responded

carlossalvetti, thank you for your 5-stars! We're happy to hear our team always provides excellent service! We look forward to serving you additionally in the future. Take care!

March 21, 2023

Dealership Rating
Employee Rating

We appreciate that Ben was able to save our tire. He has built a lot of trust with us...which is very important in building a service relationship. More

by SUEQ100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

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Mar 21, 2023

Brandon Tomes Subaru responded

QUEQ100, thank you for your 5-stars! We're pleased to hear Ben has built up a lot of trust with you and was able to save your tire! We look forward to serving you additionally in the future. Best wishes!

March 21, 2023

Dealership Rating
Employee Rating

They did a great job installing the trailer hitch on my forester. Delivery was within the esti.ated time frame More

by PMARTIN2304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

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Mar 21, 2023

Brandon Tomes Subaru responded

PMARTIN2304, thanks for taking time to share praise regarding your experience with us in service having your hitch installed! We love hearing that you enjoyed working with Russel and Ben. We look forward to serving you additionally when the time comes. Take care!

March 20, 2023

Dealership Rating
Employee Rating

I love this service department it is the only place I trust with my vehicle!! I have never had an issue and they always do their absolute best to resolve any issue with your vehicle. Hannah was wonderfu More

by ameggitt1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

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Mar 21, 2023

Brandon Tomes Subaru responded

ameggitt1212, thanks for taking time to share praise regarding your experience with us in service! We love hearing that you enjoyed working with Hannah and we look forward to serving you additionally when the time comes. Thanks again!

March 20, 2023

Dealership Rating
Employee Rating

Absolute stellar service. These folks are like family and I would make the travel just to purchase another vehicle. More

by DRAIG_BLACK_WOLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curtis Moore , Ben McCabe

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Mar 20, 2023

Brandon Tomes Subaru responded

DRAIG_BLACK_WOLF, thank you for your 5-stars! We're glad to hear our team provides stellar service! We look forward to serving you additionally in the future. Best wishes!

March 17, 2023

Dealership Rating
Employee Rating

Always fast, polite, and professional. They are usually quicker than expected. They explain what was done and what will need to be done in the future. More

by celia_donnelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

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Mar 17, 2023

Brandon Tomes Subaru responded

celia_donnelly, thank you for sharing praise regarding your experience with Russel and Ben! We are pleased to hear you get in and out quicker than expected. We look forward to serving you additionally. Thanks again!

March 15, 2023

Dealership Rating
Employee Rating

Great service people, clean facilities, great snacks and drinks and efficient check out and vehicle was washed. More

by ARTHEEZEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Mar 15, 2023

Brandon Tomes Subaru responded

ARTHEEZEN, thank you for your 5-star praise! We're glad to hear our service team is efficient and great! We appreciate your feedback and look forward to serving you additionally in the future. Thanks again!

March 11, 2023

Dealership Rating
Employee Rating

Good service advisors. Prompt, quality repairs. Clearly explain what needs repairs and why. Clean waiting room. More

by CZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

Print
Mar 12, 2023

Brandon Tomes Subaru responded

CZ, thank you for your 5 stars! We're pleased to hear our team is prompt and explanative! We look forward to serving you additionally in the future! Best wishes!

March 11, 2023

Dealership Rating
Employee Rating

They’re right there to help you and listen to what you’re looking for. I have bought 2 SUV’s and my SUV I have now, I’m leasing. My lease is up this year 😢 I love my car and I love my dealership. LS. Smith More

by Lois 2747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kaylah Casasola , Ana Guzman, Eniqueo "Nico" Reese

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Mar 12, 2023

Brandon Tomes Subaru responded

Lois, thank you for your 5 stars! We're happy to hear our team is there to help! We look forward to serving you additionally in the future. Thanks again!

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