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Russel Lilly
Russel Lilly at Brandon Tomes Subaru

Russel Lilly | Page 13

Service Advisor

Brandon Tomes Subaru

4660 State Highway 121
McKinney, TX 75071

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5.0
191 Reviews
5.0

191 Reviews

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191 Reviews of Russel Lilly

March 29, 2023

Dealership Rating
Employee Rating

Fantastic service from the BTSubaru team. They never miss an opportunity to impress. Highly recommend! More

by walston_kj
Recommend Dealer
Yes

Other Employees Tagged: Kaylah Casasola , Ben McCabe, Patrick Varrassi, All of the girls in the service room as well as those hospitable souls up

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Mar 30, 2023

Brandon Tomes Subaru responded

walston_kj, thank you for your 5-stars! We're happy to hear our team provides fantastic service! We look forward to serving you additionally in the future. Best wishes!

March 27, 2023

Dealership Rating
Employee Rating

Ss always, Tomes takes good care of us. Car was serviced as promptly as could be expected for a very busy Saturday. More

by 123GREGLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

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Mar 27, 2023

Brandon Tomes Subaru responded

123GREGLEE, thank you for your 5-stars! We're glad to hear our team always takes great care of you! We look forward to serving you additionally in the future. Best wishes!

March 27, 2023

Dealership Rating
Employee Rating

Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great More

by rdf4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

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Mar 27, 2023

Brandon Tomes Subaru responded

rdf4, thank you for your 5-stars! We look forward to serving you additionally in the future. Takecare!

March 27, 2023

Dealership Rating
Employee Rating

I have always had good service from Brandon Tomes dealership . I now travel 50 plus miles to have any service done.I highly recommend this dealership since they never forget who their customers are. More

by SUEBAKER46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

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March 25, 2023

Dealership Rating
Employee Rating

I won't take my Subaru's for service anywhere else. No hassel, no nonsense and a great attitude in all the service department personnel. Russel Lilly treats you like family and always has a smile to g More

by coldwarsailor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe, Zac Alia

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Mar 27, 2023

Brandon Tomes Subaru responded

coldwarsailor, thank you for your 5-stars! We're glad to hear Russel Lilly treats you like family! We look forward to serving you additionally in the future. Thanks again!

March 25, 2023

Dealership Rating
Employee Rating

Very convenient on line appointment process. Service advisor was polite and thorough. I have always been treated good everytime I have my vehicle serviced. More

by ABurns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

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Mar 27, 2023

Brandon Tomes Subaru responded

ABurns, thank you for your 5-stars! We're happy to hear our team is polite and thorough! We look forward to serving you additionally in the future. Thanks again!

March 25, 2023

Dealership Rating
Employee Rating

Great communication and fantastic customer service. I was able to get a loaner car and the entire process was seamless More

by CRISTIANADP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

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Mar 27, 2023

Brandon Tomes Subaru responded

CRISTIANADP, thank you for your 5-stars! We're happy to hear our team provides great communication and fantastic customer service! We look forward to serving you additionally in the future. Best wishes!

March 24, 2023

Dealership Rating
Employee Rating

Service Department was very professional and knowledgeable. Great job as always. Keep up the good work. More

by JELLI_52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe

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Mar 24, 2023

Brandon Tomes Subaru responded

JELLI_52, thank you for your 5-stars! We're glad to hear our team is professional and knowledgeable! We look forward to serving you additionally in the future. Best wishes!

March 24, 2023

Dealership Rating
Employee Rating

Everybody is very friendly, I was kept up to date on progress. Very nice coffee/snack area More

by asg1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Mar 24, 2023

Brandon Tomes Subaru responded

asg1947, thank you for your 5-stars! We're glad to hear our team is friendly and kept you up to date! We look forward to serving you additionally in the future. Take care!

March 23, 2023

Dealership Rating
Employee Rating

Excellent Customer Service! ! Thank you so much to Denise Watson for being SO wonderful and kind!! More

by ststodola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ben McCabe, Denise Watson

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Mar 24, 2023

Brandon Tomes Subaru responded

stsodola, thank you for your 5-stars! We're glad to hear Denise Watson provided excellent customer service! We look forward to serving you additionally in the future. Take care!

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