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Russel Lilly
Russel Lilly | Page 10
Service Advisor
Brandon Tomes Subaru
4660 State Highway 121
McKinney, TX 75071
191 Reviews
191 Reviews
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191 Reviews of Russel Lilly
May 04, 2023
Overall service is fast and friendly obviously with the typical upsells and have to notice that the 5000 mile service used to be $80 plus or minus if you use additives, now its about $140. Also when my fo typical upsells and have to notice that the 5000 mile service used to be $80 plus or minus if you use additives, now its about $140. Also when my forester's bushings crapped out a little over 60K miles (which honestly is unacceptable but was just outside of warranty), the price quoted to fix them was $1150 for a vehicle with a little over 60K miles did not make me happy. But with my own mechanic was able to get it fixed for 25% of the dealer quote. So my point is that I'd use the dealer to fix things more if they were more reasonable in their pricing, being 4-5x more expensive is just greedy. Other than the crazy high pricing of repairs and maintenance, I've felt the quality of service and comfort is high. The staff are friendly and helpful, I just wish the general dealer experience had less price gouging, and subaru should have fixed the bushings for free given it happened so early. My only gripe for this last service is the cost of the service and after the "free" car wash there was still a bunch of bird crap on the car, but they took it back and make sure that was removed on the 2nd pass...so they made it right! Thank you! More
by WBROCK001
Verified CustomerOther Employees Tagged: Ben McCabe
May 03, 2023
Jonathan at Brandon Tommes was extremely helpful and accommodating at helping resolving a warranty and battery settlement issue! However Subaru corporate needs to do a better job in standing behind t accommodating at helping resolving a warranty and battery settlement issue! However Subaru corporate needs to do a better job in standing behind the Subaru brand that has long been hailed for reliability and longevity. I have a 2015 outback with several issues that Subaru corporate refuses to address. I will never buy a Subaru again! More
by AJ
Other Employees Tagged: Jonathan service manager
April 30, 2023
Absolutely professional, kind, and helpful. My third Subaru purchase from them-always pleased with their service and attention to detail. My third Subaru purchase from them-always pleased with their service and attention to detail. More
by AMYTRULE
Other Employees Tagged: Kaylah Casasola , Jose Ayala, Ana Guzman, Connor Lilly, Ben McCabe
April 27, 2023
I appreciate the professional services and advice provided by the service advisor particularly Russel Lilly. They are honest and reliable in examining and fixing any issues found with my car. provided by the service advisor particularly Russel Lilly. They are honest and reliable in examining and fixing any issues found with my car. More
by PATRICK PAK
Other Employees Tagged: Jeff Sapp , Jose Ayala, Ana Guzman, Patrick Varrassi, Zack Alia was very considerate and concerned my need when I picked up my new car.
April 26, 2023
Jonathan Daniells was my service advisor. He looked at the history and checked on the warranty for the battery. I did not have an appointment since the battery issued happened and it needed t He looked at the history and checked on the warranty for the battery. I did not have an appointment since the battery issued happened and it needed to be addressed asap. He explained what was going to be done and made sure to check on me several times while I waited. Great customer service! One thing that I am very concerned with is the battery issue, since I received the "Notice of the Subaru Battery Settlement". The battery was replaced 11/18/22 and of course on this service visit 4/24/23. This makes me nervous and hope that the vehicle does not brake down on the highway! If, I had the money I would certainly get rid of this vehicle!! More
by TXB.M12Z
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