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Russel Lilly

Overview Reviews (191) Inventory (446)

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Russel Lilly

Russel Lilly | Page 11

Service Advisor

Brandon Tomes Subaru

4660 State Highway 121
McKinney, TX 75071

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5.0

191 Reviews

Overview Reviews (191) Inventory (446)

5.0

191 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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191 Reviews of Russel Lilly

April 19, 2023

Dealership Rating

Employee Rating

The staff is friendly, highly professional, and Russell was great! There were issues with the telematics and we were notified while traveling overseas, but we had no problem at all scheduling an appointmen was great! There were issues with the telematics and we were notified while traveling overseas, but we had no problem at all scheduling an appointment. The wait was a little long, but there was plenty of snacks and food and drinks to tide us over. More

by shannontaipei

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 19, 2023 -

Brandon Tomes Subaru responded

shannontaipei, thank you for sharing 5-stars and noting that the staff is friendly and professional! We appreciate your praise and apologize for the wait. We look forward to serving you additionally in the future. Thanks again!

April 17, 2023

Dealership Rating

Employee Rating

It was quick and the staff was great. Location is easy to access. This is our dog mom mobile for 8 dogs so it’s not driven far but worth the memories Location is easy to access. This is our dog mom mobile for 8 dogs so it’s not driven far but worth the memories More

by nataliebreaux1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ben McCabe

Apr 17, 2023 -

Brandon Tomes Subaru responded

nataliebreaux1, thank you for sharing 5-stars! We're glad to hear our team is quick and great! We look forward to serving you additionally in the future. Best wishes!

April 16, 2023

Dealership Rating

Employee Rating

Connor was very helpful and informative through the whole process. Communicative and transparent. Recommend him! process. Communicative and transparent. Recommend him! More

by jeremiahramirez67

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kaylah Casasola , Jason Carig, Connor Lilly, Eniqueo "Nico" Reese, Patrick Varrassi

Apr 17, 2023 -

Brandon Tomes Subaru responded

jeremiahramirez67, thank you for sharing 5-stars! We're glad to hear Connor is helpful and informative! We look forward to serving you additionally in the future. Thanks again!

April 16, 2023

Dealership Rating

Employee Rating

Always satisfied with the staff and service at the dealership. Friendly, helpful and take their time to listen. dealership. Friendly, helpful and take their time to listen. More

by PANKEY1935

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ben McCabe

Apr 17, 2023 -

Brandon Tomes Subaru responded

PANKEY1935, thank you for sharing 5-stars! We're happy to hear our team is friendly and helpful! We look forward to serving you additionally in the future. Take care!

April 16, 2023

Dealership Rating

Employee Rating

Great service always. Friendly and knowledgeable professionals. They always take care of me. I trust them. Friendly and knowledgeable professionals. They always take care of me. I trust them. More

by BARRY.DRIKS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ben McCabe

Apr 17, 2023 -

Brandon Tomes Subaru responded

BARRY, thank you for sharing 5-stars! We're pleased to hear our team is friendly and knowledgeable! We look forward to serving you additionally in the future. Thanks again!

April 16, 2023

Dealership Rating

Employee Rating

Always receive great service from the people who staff the maintenance desks at this dealership. the maintenance desks at this dealership. More

by mjshean01

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ben McCabe

Apr 17, 2023 -

Brandon Tomes Subaru responded

mjshean01, thank you for sharing 5-stars! We're happy to hear our team provides great service! We look forward to serving you additionally in the future. Take care!

April 16, 2023

Dealership Rating

Employee Rating

Fantastic service (as always)! I recommend Subaru to everyone that know and will be a customer for life! I recommend Subaru to everyone that know and will be a customer for life! More

by Lisa M.

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Apr 17, 2023 -

Brandon Tomes Subaru responded

Lisa, thank you for sharing 5-stars! We're happy to hear our team provides fantastic service! We look forward to serving you additionally in the future. Thanks again!

April 13, 2023

Dealership Rating

Employee Rating

Jonathan was very helpful. He gave me an accurate timeline, I got a loaner, and was able to pick up my car promptly on the day he had someone work on it. Thank you. He gave me an accurate timeline, I got a loaner, and was able to pick up my car promptly on the day he had someone work on it. Thank you. More

by val_jones311

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ben McCabe

Apr 14, 2023 -

Brandon Tomes Subaru responded

val_jones311, thank you for sharing 5-star praise and noting that Jonathan was very helpful in service. We greatly appreciate your endorsement and look forward to serving you again next time. Thanks again!

April 11, 2023

Dealership Rating

Employee Rating

I always enjoy my visits to your service center. Everyone is so friendly and helpful. Everyone is so friendly and helpful. More

by prbyjaime

Verified Customer

Service Communication

Recommend Dealer

Yes

Apr 11, 2023 -

Brandon Tomes Subaru responded

prbyjaime, thank you for sharing 5-stars! We're happy to hear our team is friendly and helpful! We look forward to serving you additionally in the future. Thanks again!

April 11, 2023

Dealership Rating

Employee Rating

Prompt service, everyone is very nice to work with. thank you all! I”ll be back thank you all! I”ll be back More

by CGN.CHRISNICKELL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ben McCabe

Apr 11, 2023 -

Brandon Tomes Subaru responded

CGN.CHRISNICKELL, thank you for your mention of prompt service and our nice team! We appreciate your feedback and look forward to your return visits. See you next time. Thanks again!

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