Russ Ouellette

OK, you asked. Communication left a lot to be desired. Regular oil change/tire rotation revealed leaking transmission and oil pan on a "new' Certified Pre Owned Communication left a lot to be desired. Regular oil change/tire rotation revealed leaking transmission and oil pan on a "new' Certified Pre Owned car. A "complex job" it'll take at least a week. They gave us a loaner (Excellent, thus 3 stars). But after a week had to call to check. It'll be tonight (Thursday) or tomorrow. Ghosted. Had to call again the following week. Started to launch into the 'it's a complex job" speech again so I cut that off. That's EXACTLY what you said last week then ghosted us. Apologies, we'll do better. etc, etc. They finally did the job and got our car back. We'll see how it holds up. Then on to the charges. Apparently re-sealing the Oil Pan involves removing AND SAVING the old oil, re-sealing and replacing. Had the car for nearly two weeks and had to pay for the original Oil Change because that's not included in how we do the Oil Pan reseal. ouch. More

by bigrob_nh Verified Customer Verified Customer

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Been going here for years, honest salesman and the service team is very accommodating. I recommend Werner Mazda to friends and family service team is very accommodating. I recommend Werner Mazda to friends and family More

by jamesjosephvincent Verified Customer Verified Customer

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I have been bringing my mazda 3 for its regular services here, all the staff is really kind and helpful. here, all the staff is really kind and helpful. More

by fer.garcia90 Verified Customer Verified Customer

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I brought my car to Werner Mazda for service, they did an amazing job , I was in and out quickly and they even had the car cleaned, I would definitely recommend them to friends and family thanks again for an amazing job , I was in and out quickly and they even had the car cleaned, I would definitely recommend them to friends and family thanks again for an amazing service More

by JON NEWCOMB Verified Customer Verified Customer

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Excellent service and in an out in very reasonable time their waiting room in very clean and nice their waiting room in very clean and nice More

by abasque2 Verified Customer Verified Customer

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It was simple and easy to lease from Werner . I would definitely recommend Warner dealer in Manchester. I would definitely recommend Warner dealer in Manchester. More

by joanneluiso Verified Customer Verified Customer

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The staff at the service desk are wonderful, knowledgeable and solution focused. I love the video and text communication network with the service engineers performing the work on my car. I purch knowledgeable and solution focused. I love the video and text communication network with the service engineers performing the work on my car. I purchased my sweet Mazda Miata in 2011 and have loyally returned each year to Werner for service because I always leave there with my concerns & questions answered and a feeling of being well taken care of. Thank you for all each and every one of you do every day throughout the year! More

by NOLYJOE Verified Customer Verified Customer

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A great place to do business. From the original purchase to routine servicing, every interaction has been professional, friendly and all in a very pleasant environment . Communica From the original purchase to routine servicing, every interaction has been professional, friendly and all in a very pleasant environment . Communication is great, from texts to video reports on the service on my vehicle. More

by AB Verified Customer Verified Customer

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Russ was so great with helping me with everything. The manager was just as helpful very understanding and so pleasant The manager was just as helpful very understanding and so pleasant More

by SAMANTHAVINCI Verified Customer Verified Customer

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We always receive great service at Werner Mazda. Quick, convenient and reliable. Really appreciate the car wash with every service appointment. Quick, convenient and reliable. Really appreciate the car wash with every service appointment. More

by m.bogardus Verified Customer Verified Customer

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