Russ Millard
Russ Millard at Bill Jacobs BMW
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Russ Millard

BMW Client Advisor

Bill Jacobs BMW

2495 Aurora Ave
Naperville, IL 60540

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4.9
43 Reviews
4.9

43 Reviews

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43 Reviews of Russ Millard

October 29, 2024

Dealership Rating
Employee Rating

I have leased two vehicles through Bill Jacobs now and it has been an excellent experience both times. My Sales Advisor, Russ, has been there to help with any questions I've had from day 1 with the 2 series, More

by JStruett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rob Trax

Nov 14, 2024

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Nov 14, 2024

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 29, 2024

Dealership Rating
Employee Rating

Russ is awesome salesman . This is my 2nd purchase with him . He gives me the best deal every single time. More

by laginagivens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 14, 2024

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

Nov 14, 2024

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

October 27, 2024

Dealership Rating
Employee Rating

Another great experience from the team at Bill Jacobs BMW. We had worked with Josh to purchase a used vehicle for my daughter and a new SUV for my wife. Josh and Russ worked together to put me in a new e More

by ebrought
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joshua Schneider

Nov 14, 2024

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 12, 2024

Dealership Rating
Employee Rating

Just picked up my new BMW i4 M50 from Bill Jacobs BMW, and I couldn’t be happier! This is my second purchase from Russ, and both times he’s gone above and beyond to make the process seamless. From discuss More

by M. Cordero
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jay Patel;

Nov 14, 2024

Bill Jacobs BMW responded

M. Cordero, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

October 12, 2024

Dealership Rating
Employee Rating

I’m a return customer, Russ has provided excellent service to me and my sons we appreciate his genuine concern that we are pleased with our purchase. We’ll be returning to Bill Jacobs for our next ca More

by Kathy M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 14, 2024

Bill Jacobs BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

September 14, 2024

Dealership Rating
Employee Rating

Russ made my first BMW purchase smooth and exciting! He was patient and explained anything I had questions about. He kept me updated on the status of the car's production and took the time to setup fe More

by Mercedes N.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 14, 2024

Bill Jacobs BMW responded

Hi Mercedes N., thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!

September 11, 2024

Dealership Rating
Employee Rating

Thank you to Russ Millard and the sales team. This was one of the best car buying experiences I have had. Thanks again! More

by jakoszas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 14, 2024

Bill Jacobs BMW responded

Jakoszas, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 08, 2024

Dealership Rating
Employee Rating

Dealership was welcoming. Russ Millard was real nice and professional. No sales pressure. He would help in anyway possible to meet the customer expectations More

by safaaq
Recommend Dealer
Yes
Sep 10, 2024

Bill Jacobs BMW responded

Hi Safaaq, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We hope you have a great day!

September 02, 2024

Dealership Rating
Employee Rating

Great service by Russ Millard in helping us purchase our BMW. Very informative, efficient, and friendly support both during and post purchase. More

by Piyush Shukla
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Sep 10, 2024

Bill Jacobs BMW responded

Hello Piyush, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 20, 2024

Dealership Rating
Employee Rating

I went in to purchase a car and was introduced to Russ. He was great, informative about what I needed, and wasn't overbearing. I only came in for the day to check out a 2021 430i. Russ stayed in contac More

by kevkot11
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Jul 22, 2024

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please don't hesitate to reach out to us if there's anything more we can do!

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