Russ Millard

Great experience. It was our first BMW. Russ was wonderful, made us feel comfortable and welcome. Excellent service and very friendly and professional team! It was our first BMW. Russ was wonderful, made us feel comfortable and welcome. Excellent service and very friendly and professional team! More

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I just picked up a new 2026 X5 yesterday and overall it was a very easy and seamless process. Russ Millard and the entire team did a fantastic job helping me select the exact X5 I wanted. Russ was never ag was a very easy and seamless process. Russ Millard and the entire team did a fantastic job helping me select the exact X5 I wanted. Russ was never aggressive and let me do my own research over the course of a few months, picking the specific options I wanted from the factory. The full team at Bill Jacob’s BMW provided me everything that I needed to know about the car while I was looking and the on delivery. The whole team there made it an incredibly easy process. More

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Russ was very professional and helpful throughout the entire process. He took the time to explain the details clearly and made the experience smooth and comfortable. I really appreciate his patience and entire process. He took the time to explain the details clearly and made the experience smooth and comfortable. I really appreciate his patience and would definitely recommend working with him. More

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I recently was rear-ended in an accident that totaled my X3. Not at all thrilled I had to go look for a replacement car, I found myself at Bill Jacobs BMW in Naperville as one of many places to look. It w X3. Not at all thrilled I had to go look for a replacement car, I found myself at Bill Jacobs BMW in Naperville as one of many places to look. It was at Bill Jacobs that I found a kind & genuine team, putting me completely at ease, listening to my needs with no pressure to make a decision. Not only do they have a large selection of vehicles to choose from, their team is top-notch, making sure you have all the information you need to make a smart decision. PLUS, their post-purchase service goes above and beyond. I must give credit to Russ Millard, the Client Advisor who helped me. It was Russ’s expertise, genuine care and going out of his way to put my concerns first that convinced me this was the place to buy my car. No pressure, true ‘consultant’ and a breath of fresh air to help me with such a major purchase. If you are in the market in for a new vehicle, I strongly recommend this team to help you navigate the entire process. ~Michelle, Chicago More

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⭐⭐⭐⭐⭐ Exceptional Experience at Bill Jacobs BMW – Highly Recommend Russ! I recently purchased a brand-new 2026 BMW XM from Bill Jacobs BMW, and the entire experience exceeded my expectations from start t Recommend Russ! I recently purchased a brand-new 2026 BMW XM from Bill Jacobs BMW, and the entire experience exceeded my expectations from start to finish. From the moment I walked into the showroom, Russ made the process smooth, professional, and genuinely enjoyable. Buying a vehicle like the BMW XM is a big decision, and Russ demonstrated an impressive level of product knowledge, patience, and transparency throughout. He took the time to walk me through every feature of the 2026 XM, answered all of my questions thoroughly, and made sure I felt completely confident in my purchase. What stood out most was his no-pressure approach. Russ truly listened to what I wanted and worked hard to make the deal happen in a way that felt fair and straightforward. Communication was excellent — he kept me updated at every step, and delivery day was seamless and exciting. The BMW XM itself is absolutely incredible — powerful, luxurious, and packed with cutting-edge technology — and Russ made the buying experience match the level of the vehicle. If you’re considering purchasing from Bill Jacobs BMW in Naperville, I highly recommend asking for Russ. He delivers top-tier customer service and makes what can sometimes be a stressful process feel effortless. Thank you again, Russ, for making this such a fantastic experience! Alex Jayson. More

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Russ is incredible! This was my first purchase with him at Bill Jacobs, but our third time working with him for our family. He always goes above and beyond to find exact This was my first purchase with him at Bill Jacobs, but our third time working with him for our family. He always goes above and beyond to find exactly what you’re looking for and makes sure every detail is taken care of. The entire team at the dealership creates a welcoming and helpful atmosphere, which makes the experience even better. Car buying can sometimes be long and frustrating, but not here—everything was smooth, efficient, and genuinely enjoyable. I’m already looking forward to our next purchase with Russ and the team! More

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My experience at Bill Jacobs BMW was exceptional. Russ Millard guided me through every step of the process with clarity and professionalism, and he even stayed well past the end of his day to ensure Russ Millard guided me through every step of the process with clarity and professionalism, and he even stayed well past the end of his day to ensure the transition from my LC 500 to my new X5 was handled perfectly. If you’re shopping for a BMW in Naperville, I highly recommend working with Russ — he truly delivers a first‑class experience More

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I purchased a 2026 BMW M340 xDrive at BJ BMW, and it was by far the most efficient and smoothest car purchase I have ever made. I had the pleasure of working with Russ Millard, who maintained excellent comm by far the most efficient and smoothest car purchase I have ever made. I had the pleasure of working with Russ Millard, who maintained excellent communication throughout the entire process. Despite setbacks with my initial custom-ordered vehicle, Russ worked diligently to secure an identical M340 with all the same options. He was also very mindful of my busy work schedule and made sure everything was ready when I arrived to pick up the car, allowing me to be on the road within a couple of hours without any issues. Russ Millard and Robert Trax both dedicated significant time over the phone answering all of my questions and truly made me feel like they were on my side, working to provide me with a great deal rather than making the process feel like a battle, as it often does at other dealerships. Russ went above and beyond expectations to ensure I was happy and satisfied with the final price right up until the moment I drove away. I highly recommend BJ BMW, Russ Millard, and Robert Trax for your BMW purchase! More

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Great experience at Bill Jacobs. Straight and to the point pricing, amazing client experience and amazing car (X7) Straight and to the point pricing, amazing client experience and amazing car (X7) More

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* This is my second vehicle from Bill Jacob’s and Russ Millard. Again, I had a great experience thanks to Russ. He was very knowledgeable. There was no pressure and the entire process was smooth an Russ Millard. Again, I had a great experience thanks to Russ. He was very knowledgeable. There was no pressure and the entire process was smooth and quick! I highly recommend working with Russ if you’re in the market for a new BMW. More

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