Russ Millard

Outstanding services by Russ M. and its team at Bill Jacobs BMW in Naperville. Thank you. and its team at Bill Jacobs BMW in Naperville. Thank you. More

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Just picked up my new BMW X5 M60. What a great experience with with Russ Millard and the whole Bill Jacobs team. From ordering the car, through delivery, every step of the process was What a great experience with with Russ Millard and the whole Bill Jacobs team. From ordering the car, through delivery, every step of the process was smooth with great communication. This is the 3rd car i have purchased from Bill Jacobs and Russ, and have always had the same great experience. I would highly recommend Russ and teh team! More

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Great experience with Russ Millard. Friendly, quick and fair price. Was in and out of the dealership in record time. Friendly, quick and fair price. Was in and out of the dealership in record time. More

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We love the x5 we purchased from Russ Millard. He was very knowledgeable about the cars to help guide our purchase of our first BMW and thoroughly described the packages available and the options He was very knowledgeable about the cars to help guide our purchase of our first BMW and thoroughly described the packages available and the options included at a level I could understand. Russ was patient in answering our questions and bring transparent about purchase price. More

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I recently purchased a 2021 Volvo xc60 from Bill Jacobs. Russ was my advisor and I could not have been happier with the whole process. I ended up at what I felt was a fair price based on my research and w Russ was my advisor and I could not have been happier with the whole process. I ended up at what I felt was a fair price based on my research and we got there with a minimum of haggling. Admittedly I was not low balling them but the price difference from there ask was around $2K. So not insignificant. I was very happy with the straightforward way Russ conducted the negotiation. He was also very responsive to my questions via text and to a few requests I made. Other than coming to see the car initially and to pick it up, the balance was conducted remotely . I am 2 hours away so was especially thankful for the no hassle approach. Follow up by the support staff on paperwork was very well done , again with no hassle, I obviously had an excellent experience with them and was happy to write a few words . They are definitely one of the best dealerships I have dealt with in the last 20 years. More

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Gold star for this dealership and the total package buying experience we had working with Russ. Russ is professional, knowledgeable, and a pleasure to work with. We felt confident through all stages buying experience we had working with Russ. Russ is professional, knowledgeable, and a pleasure to work with. We felt confident through all stages of the process and would recommend Russ to anyone looking for a new or used car from someone they will enjoy working with to find the right automobile for their needs. More

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Honest, knowledgeable and a pleasure to work with, Russ and Shaun were fabulous. They helped me through the purchase process with fair transparent negotiation. I couldn’t be happier with my experience. So and Shaun were fabulous. They helped me through the purchase process with fair transparent negotiation. I couldn’t be happier with my experience. So highly recommend them for your next car purchase. More

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I bought a CPO 2025 BMW X6 from this dealership. My client advisor was Russ Millard. Russ did a video walkthrough and sent me a copy of the video which gave me greater confidence in the car I was bu My client advisor was Russ Millard. Russ did a video walkthrough and sent me a copy of the video which gave me greater confidence in the car I was buying since I am not local to Naperville/Chicago. Russ was prompt, responsive, respectful and worked to make the process smooth despite inclement weather and FedEx delays. I recommend this dealer and would do business with them again. More

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It was my first time buying from a traditional dealership coming from Tesla and I had an overall positive experience. Russ was extremely helpful and went the extra mile for me multiple times. It was much app coming from Tesla and I had an overall positive experience. Russ was extremely helpful and went the extra mile for me multiple times. It was much appreciated! More

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Very good customer service and overall, a pleasant buying experience. There were no games and tricks and I didn't feel pressured beyond a healthy negotiation of couple of the aspects of the deal. Russ Mill experience. There were no games and tricks and I didn't feel pressured beyond a healthy negotiation of couple of the aspects of the deal. Russ Millard was accommodating and informative. Financing team was not pushy and made the final paperwork a breeze. Definitely recommend this dealer. More

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