Ruben Torres

I purchased a used 2013 jeep wrangler from sales person. Told me I had to pay $10,000.00 for a $18k used vehicle. None of the money was used for the vehicle. I was financed by the dealer at $18k and was tol Told me I had to pay $10,000.00 for a $18k used vehicle. None of the money was used for the vehicle. I was financed by the dealer at $18k and was told that I’d have full bumper to bumper coverage if anything was wrong with the vehicle . The jeep had many issues. Roof leaked water in during rain. The engine had misfiring and over heating. I took it to the dealership shop and asked to repair and look into all the issues I stated. They told me that it would cost over $14k to fix all the issues and my warranty doesn’t cover anything after They held my vehicle for over a month and did nothing with it . I was charged $1000.00 for a rental when I was told it would be covered during the process of repairs. I have had many issues and continue to while I pay a premium monthly payment of $391 and in the past year because of the finance company. Only $1000.00 has come off the finance loan. Along with the repairs that I have come out of my pocket; a new radiator (the prior one was clogged with repair liquid already in it), a new water pump( prior one was cracked on three fans ) a malfunctioning temperature sensor (was not opening to allow the flow) : I still believe there is an issue with the head gasket I stated my first time taking it to the dealership shop. I had to replace my own roof since I was told it would cost me over $3000.00 for replacement. I replaced it myself in an hour and a half for 10percent the cost . Along with other issues that must be attended such as brakes and rotors and suspensions that was all rotted with rust. As I struggle to purchase all these parts out of pocket and maintenance to fix this. I must pay for this monthly payment so I don’t lose the vehicle that gets me to and from my personal and professional responsibility. I was also told to change my entire insurance coverage which doubled monthly to over $450.00 with 10percent coverage of my previous insurance. I am very disappointed in this company overall except for the employees behind the parts counter who have assisted in finding the exact parts I need to replace . I do not recommend anyone to ever shop with this dealership. They will steal and lie and not uphold their word really being there for the customer. Why would they. They already know I’m committed in a legal contract agreement that has put me in a financial struggle every day since I trusted them More

by MYSABAN5584 Verified Customer Verified Customer

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Without a doubt one of the best dealers in Miami, fast, efficient, and helpful, I recomended efficient, and helpful, I recomended More

by ARMANDORS79 Verified Customer Verified Customer

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My experience is not with the personnel, they are good people, and I have no issues with anyone there, my issue is with service. I have a Wrangler and Compass, neither have available parts. My Wrangler ha people, and I have no issues with anyone there, my issue is with service. I have a Wrangler and Compass, neither have available parts. My Wrangler has been there since August 2024, still pending in January 2025. My Compass recently received the part after waiting for over three months. Question, how can a dealership sell cars or warranties, if parts are not available to maintain your warranted purchase? More

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Excelwnte atención gracias por su vocación de servicio 100% recomendado siempre agradeció por su atencion 100% recomendado siempre agradeció por su atencion More

by NIMV345 Verified Customer Verified Customer

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I have two Jeeps (Compass and Wrangler) which have been taken for service. The Compass was returned still missing part, it's been on order now for over four months. The other has been in service now for th taken for service. The Compass was returned still missing part, it's been on order now for over four months. The other has been in service now for three months and the ABS part is still not available. At this point, if you make a purchase, the dealer has no parts for repairing your warranted vehicle. You'll be in a non-jeep rental while making your monthly payment. More

by rc12188 Verified Customer Verified Customer

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Le estoy muy agradecida a Paula pues me ayudó mucho y bien rápido, a pesar de ser un día bien ocupado. bien rápido, a pesar de ser un día bien ocupado. More

by bettyd122573@gmail.com Verified Customer Verified Customer

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Very good service. Professional staff and attention. Definitely would recommend. Did not miss work because they got my car ready early in the morning. Professional staff and attention. Definitely would recommend. Did not miss work because they got my car ready early in the morning. More

by CHRISP.MESA Verified Customer Verified Customer

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Service has gotten way way better over the last year or two ! Keep it up ! two ! Keep it up ! More

by najsk888i Verified Customer Verified Customer

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Paula and the whole dealer team… the best, always go the extra mile to resilve any issues with my ram. Love to get oil change and tire rotation here because they are fast and reliable extra mile to resilve any issues with my ram. Love to get oil change and tire rotation here because they are fast and reliable More

by fcadserv Verified Customer Verified Customer

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They was very nice and respectful, they explain me everything , the appointment was very fast everything , the appointment was very fast More

by dasitamanuel Verified Customer Verified Customer

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