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Ruben Matos
Ruben Matos at Universal Nissan
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Ruben Matos

Finance Manager

Universal Nissan

12785 South Orange Blossom Trail,
Orlando, FL 32837

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4.4
64 Reviews

Dealership Experience

9 yrs, 5 mos

Industry Experience

9 yrs, 5 mos

Languages Spoken

Spanish Spanish

4.4

64 Reviews

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64 Reviews of Ruben Matos

March 28, 2025

Dealership Rating
Employee Rating

The customer service is excellent, they are very professional and offered to me an excellent customer service More

by josehank
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eliab Sterling, Javon Ferguson, Gabriel Carillo

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Mar 28, 2025

Universal Nissan responded

Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 24, 2025

Dealership Rating
Employee Rating

Raul from Nissan is the most professional sales consultant I’ve ever worked with, I will definitely be coming back for my next Nissan Armada and will bring all my friends and family over to Raul, i More

by joedurga91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Espinal, Raul Ruiz

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Jan 26, 2025

Universal Nissan responded

Congratulations on the purchase of your new Nissan Armada! Thank you for taking the time to leave us a five-star rating. We're glad to hear that you had a positive experience with Raul. Thank you so much for choosing Universal Nissan, Joe! We truly appreciate your business. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 21, 2025

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Employee Rating

Excellent people with the knowledge with nissan cars, excellent service with the sales person and managers More

by julio0266
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eliab Sterling

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Jan 21, 2025

Universal Nissan responded

Hello Julio: Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Universal Nissan! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 16, 2025

Dealership Rating
Employee Rating

Very good and very professional every thing was clean but my Armada needs some w More

by joedurga91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Espinal, Raul Ruiz

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Jan 17, 2025

Universal Nissan responded

Joe, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Amanda and our team here at Universal Nissan are glad to have you as a customer. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 08, 2025

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Employee Rating

Goodand easy prices to service, good attention. and they have good quality cars and available colors More

by jeg0223
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Espinal

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Jan 08, 2025

Universal Nissan responded

Thanks for your feedback on your recent visit to Universal Nissan. It's great to hear that we were able to assist you and that you had such a positive experience. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

January 07, 2025

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Employee Rating

Amazing service by Julio the sale person who took care of me … also John Cruz was great More

by johncruzcalcano
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
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Jan 07, 2025

Universal Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, John, and we look forward to working with you again. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

October 27, 2024

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Employee Rating

The wait without communication waiting for loan info was too long. The Sandesh did a great job. More

by CZIE54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sarfaraz Ahmed

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Oct 27, 2024

Universal Nissan responded

Thank you so much for your review! We do apologize for the long wait and truly appreciate your patience. We are glad that we had the opportunity to provide you with great service and thank you for choosing Universal Nissan! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

October 26, 2024

Dealership Rating
Employee Rating

Excellent Dealer! !! Special attention, respectful and always keeping first your needs and terms, Raul Ruiz is an amazing seller and Ruben is an excellent finance speci More

by Carlos Oropeza
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Espinal, Raul Ruiz , Lorena Luna from the assurance advisor company

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Oct 27, 2024

Universal Nissan responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, Carlos, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

October 17, 2024

Dealership Rating
Employee Rating

That people are so professional and nice. It was an amazing experience. For sure my best decision. More

by MARGARITA Lugo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Garcia

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Oct 18, 2024

Universal Nissan responded

Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

September 20, 2024

Dealership Rating
Employee Rating

Eddy Matos was great! He was very helpful and professional. I highly recommend his services. More

by Sebastian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Crespo , Eddy Matos

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Sep 22, 2024

Universal Nissan responded

Sebastian, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Eddy and our team, and we look forward to working with you again. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

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