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Ruben Matos
Ruben Matos at Universal Nissan
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Ruben Matos

Finance Manager

Universal Nissan

12785 South Orange Blossom Trail,
Orlando, FL 32837

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4.3
58 Reviews

Dealership Experience

9 yrs, 1 mo

Industry Experience

9 yrs, 1 mo

Languages Spoken

Spanish Spanish

4.3

58 Reviews

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58 Reviews of Ruben Matos

October 27, 2024

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Employee Rating

The wait without communication waiting for loan info was too long. The Sandesh did a great job. More

by CZIE54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sarfaraz Ahmed

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Oct 27, 2024

Universal Nissan responded

Thank you so much for your review! We do apologize for the long wait and truly appreciate your patience. We are glad that we had the opportunity to provide you with great service and thank you for choosing Universal Nissan! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

October 26, 2024

Dealership Rating
Employee Rating

Excellent Dealer! !! Special attention, respectful and always keeping first your needs and terms, Raul Ruiz is an amazing seller and Ruben is an excellent finance speci More

by Carlos Oropeza
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Espinal, Raul Ruiz , Lorena Luna from the assurance advisor company

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Oct 27, 2024

Universal Nissan responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, Carlos, please do not hesitate to let us know. We are always happy to help! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

October 17, 2024

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Employee Rating

That people are so professional and nice. It was an amazing experience. For sure my best decision. More

by MARGARITA Lugo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Garcia

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Oct 18, 2024

Universal Nissan responded

Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

September 20, 2024

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Employee Rating

Eddy Matos was great! He was very helpful and professional. I highly recommend his services. More

by Sebastian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Crespo , Eddy Matos

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Sep 22, 2024

Universal Nissan responded

Sebastian, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Eddy and our team, and we look forward to working with you again. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

September 05, 2024

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Employee Rating

I felt from the moment me and my companion arrived a feeling of welcomeness. Omar from Hyundai greeted us with the sense of concern for our needs. The overall experience with him, and Harris from Nissan More

by CRAIGSEMIDEY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard Harris, Javon Ferguson

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Sep 05, 2024

Universal Nissan responded

Thanks for sharing your thoughts about your experience with Universal Nissan. Omar and our team appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

September 03, 2024

Dealership Rating
Employee Rating

The dealership personnel was kind. The communication began with Internet sales and when I arrived they was a representative there waiting for me. More

by T_CHASTINE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel

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Sep 03, 2024

Universal Nissan responded

It's fantastic to hear that Ruben, Daniel provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Nissan! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

August 16, 2024

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Employee Rating

Pleasantly surprised to have found our ideal vehicle very pleased with the decision , thank our nissan sales and finance who made it possible, only the store is a wuite away distance for us but was worthit More

by berniemills2005
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Crespo

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Aug 18, 2024

Universal Nissan responded

Hello Bernie: We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

June 14, 2024

Dealership Rating
Employee Rating

This is my 3rd vehicle from Universal Nissan. .I've had great experiences everytime. Very welcoming and such a nice atmosphere. Keith and Ruben were absolutely amazing at handling the sale. Would More

by DODSONL3418
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keith Priestley

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Jun 14, 2024

Universal Nissan responded

Thank you so much for choosing Universal Nissan! Congrats on your new purchase, and let us know if we can be of any more assistance! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

June 05, 2024

Dealership Rating
Employee Rating

Dealership is nice. Every three years when our lease is up, it is always a hassle to get a new lease. The process is not as efficient as we have experienced at other com More

by LIEU.MIEUX
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Javon Ferguson

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Jun 05, 2024

Universal Nissan responded

Lieu, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

June 03, 2024

Dealership Rating
Employee Rating

I now have four credit inquiries , I have excellent and have a high interest rate, More

by armyrub
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Juan Crespo, Alfonso Scurry , Felix Matos, Matt

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Jun 04, 2024

Universal Nissan responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gina Nava Reputation Manager gnava@universalnissan.com

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