Ruben Bustos | Page 5

Outstanding! Ruben and Lexus of Melbourne have always gone out of their way to ensure that my experience was pleasurable. I’ve been a customer since 2001 and it’s Ruben and Lexus of Melbourne have always gone out of their way to ensure that my experience was pleasurable. I’ve been a customer since 2001 and it’s because they genuinely care about their customers. More

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Awesome Lexus service center Whenever I take my car in for service tell Lexus I know that everything will be fixed promptly and correctly and I will be returning to a safe car. Ru Whenever I take my car in for service tell Lexus I know that everything will be fixed promptly and correctly and I will be returning to a safe car. Ruben keeps track of what needs to be done on my car and handles it efficiently More

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I love Lexus of Melbourne AND Rob LaMarr Rob LaMarr always knows exactly what I am looking for and will find it for me. Can't imagine working with anyone else. AND the service I receive at L Rob LaMarr always knows exactly what I am looking for and will find it for me. Can't imagine working with anyone else. AND the service I receive at Lexus of Melbourne is above Excellent. Between Rob and Ruben Bustos in Service Lexus is a 5 Star Dealership. More

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Excellent service Ruben provided exelent assistance during my last service. The estimate was very accurate. He also provided recomendation for future upcomming service Ruben provided exelent assistance during my last service. The estimate was very accurate. He also provided recomendation for future upcomming services. Servicing car with Ruben is always a no stress/no pressure experience. More

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Sloppy overpriced service I brought in a Lexus RX300 2002 AWD for maintenance to Lexus of Melbourne in Florida. During replacement of the timing belt, an alternator bolt was br I brought in a Lexus RX300 2002 AWD for maintenance to Lexus of Melbourne in Florida. During replacement of the timing belt, an alternator bolt was broken - fine, expected on a 2002 vehicle. I was offered a choice of a remanufactured alternator or a new one - fair. In addition to requested work I was recommended to replace ignition coils and the throttle body - as cleaning did not resolve gas pedal sticking. The throttle body replacement was estimated at more than $2000. Refused. Found out that a remanufactured throttle body cost $227 plus $200 in labor. It seems that an honest facility should give options and potentially recommend an independent car shop - like the dealership did in case of the alternator - in case of an 18-year old car. Same for ignition coils, which go from $25 OEM. The next day after bringing the car home, I noticed that the coolant level was low - empty expansion reservoir and low in the radiator. One of the driving belts screeches at start up on a cold engine, poor polishing of the detailing. Several weeks later during rain noticed that the passenger side wiper gets caught on the windshield pillar - the wrong size 22" wiper was installed instead of a 21". Here is the main part. After consulting with a reputable car shop, I cleaned the throttle body myself - takes 30 minutes. The sticking is gone now. The toothbrush, used for my cleaning, was _black_ from soot. Does not seem that it should be that bad one week after the dealership cleaning. More

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Happy Lexus Owner I was in for the car's first service. Pretty simple stuff. Yet, I was impressed with Ruben's attentiveness, courtesy and professionalism. This is a I was in for the car's first service. Pretty simple stuff. Yet, I was impressed with Ruben's attentiveness, courtesy and professionalism. This is a top of the line Lexus dealership. More

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Quick efficient Service Engine light came on SC430 and of course this is always concerning. I called Rubin to see when I could bring it in and it was the same boring. He had Engine light came on SC430 and of course this is always concerning. I called Rubin to see when I could bring it in and it was the same boring. He had the issue analyzed fixed within a couple of hours. Great Job! More

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Service Dept Ruben Bustos provided great service, once again. Ruben quickly returned my call when I had an issue with a newly installed tire, accommodating my work Ruben Bustos provided great service, once again. Ruben quickly returned my call when I had an issue with a newly installed tire, accommodating my work schedule and getting me in that same day. Ruben always goes out of his way to ensure all my questions and concerns are answered and that all my service needs are completed as quickly and a conveniently as can be. More

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Dealer and John Cuestas, salesman, why you should buy here! John Cuestas is a very non pressure sales professional. Even though we were not ready to purchase, John answered our questions and pulled 3 vehicles f John Cuestas is a very non pressure sales professional. Even though we were not ready to purchase, John answered our questions and pulled 3 vehicles from stock for us to look at. We realized after seeing the pricing on Lexus was ball park to our Cadillac but has more bennies and over all more quality than our Cadillac, we decided to get pricing just for information. John worked out multi pricing scenarios that allowed us to get the Lexus on a 36 month lease for a couple hundred dollars more monthly and not owe on anything at the end of lease. More accolades for John Cuestas and Lexus of Melbourne, FL We took the Lexus with us on a Thursday and Saturday the Lexus would not start. After a while we tried to start again we moved the steering wheel a little and it started. On Sunday we went to the garage to see if the Lexus would start and it did. Monday morning it would not start and we called for a tow truck. After several hours later and without a tow truck it finally started and we took to dealer and got a loaner car. The next morning John called and told us not to worry he will follow on our vehicle until the problem was resolved. Later that day, we were told the problem, but will take several days to complete since our problem was almost non existent with a Lexus. We were offered to wait for the repairs or we could get an exact duplicate new vehicle, we took the new vehicle on Wednesday. My wife and I, over the last 30 years have purchased over 20 new vehicles. During the purchasing process of the 20 vehicles, we did not receive the dedication of a professional sales person like John Cuestas. We thank John and all the people involved with our situation at Lexus of Melbourne, FL for doing what ever it takes to make us happy. If someone reading this is in the market for a new vehicle, you owe it to yourself to visit with John Cuestas at Lexus of Melbourne, FL More

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Great Service Ruben Bustos is truly an asset to the dealership. He is attentive and always willing make his customers satisfied with services provided at Lexus of M Ruben Bustos is truly an asset to the dealership. He is attentive and always willing make his customers satisfied with services provided at Lexus of Melbourne. More

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