Rosie Hernandez

The service advisor today was extremely rude I will not work with her again . I called and complained I’m waiting on a manager to call me back work with her again . I called and complained I’m waiting on a manager to call me back More

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I’ve not been happy with this dealership since I’ve bought the truck. It started in finance which I left out twice, but decided to move forward. The service department needs a major overhaul. Every tim bought the truck. It started in finance which I left out twice, but decided to move forward. The service department needs a major overhaul. Every time I come it’s no Organization. This last time I had a 7 o’clock appointment was told to stand outside in the cold next to my vehicle until somebody comes out and help me which was about 30 minutes later in the cold. I drop my vehicle off for an oil change tire rotation and a recall it took a day to get my vehicle back. No type of update or anything to let me know what was going on with my vehicle. I called the service advisor yesterday she advised me that II drop my vehicle off for an oil change tire rotation and a recall it took a day to get my vehicle back. No type of update or anything to let me know what was going on with my vehicle. I called the service advisor yesterday she advised me that I called her on her cell phone she would call me back and never called back I received a text message this morning stating that my vehicle was ready I responded back to the text message Stating that I would need them to send Lyft to come pick me up no response until I called back at approximately 11 o’clock. If I did not like my vehicle I would consider trading it in at another dealership and going back to a service department that truly cares about their customers. This was my last time visiting the service department. After I received my Vehicle I was then asked to complete the survey and it would help if I would mark all satisfied instead of asking how did we do or is there anything else that we can do for you the focus was on a survey and it being completed wrong. My sticker was next even changed out to let me when the next service is due. Instead I have the same one from the last service. More

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Rosie has always taken the best care of me anytime I come in for service. I wouldn’t go or use anyone else. in for service. I wouldn’t go or use anyone else. More

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Great attention and they are professional All ways looking to make sure you get the best deal possible looking to make sure you get the best deal possible More

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Roció Hernandez has always taken care of me in the service department. I will always go to Beck & Masten South! service department. I will always go to Beck & Masten South! More

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Great service from staff and from loaner car service. Finally got car serviced in a timely manner. Finally got car serviced in a timely manner. More

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Great staff, fast check in and the service was performed quickly so I was back in my vehicle within 2 hours. Great work ! quickly so I was back in my vehicle within 2 hours. Great work ! More

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Rosie is the best service representative one could ask for! She is knowledgeable and professional! for! She is knowledgeable and professional! More

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By far, the Worst experience I’ve had with a service department. Goes to show not only the leadership lacks communication and customer service;, but the service department follows suit. Rosie Hernandez department. Goes to show not only the leadership lacks communication and customer service;, but the service department follows suit. Rosie Hernandez was a horrible representation of the service department. More

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Bad experience on my last visit. 15dollars was taken from my console on 9-30-2024. 15dollars was taken from my console on 9-30-2024. More

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