Rosie Cray | Page 4

Check in process was easy. Tanya was very friendly and was able to get me in for service the same day I called. Tanya was very friendly and was able to get me in for service the same day I called. More

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Excellence service coordinated by Sean. The work was done with great attention to detail and done beyond my expectations. The work was done with great attention to detail and done beyond my expectations. More

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New car two year Toyota maintenance was performed in a timely manner while I waited. All employees involved treated me in a personal and professional manner. timely manner while I waited. All employees involved treated me in a personal and professional manner. More

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I brought my vehicle in with brake warning messages on and the technician working on it found that my brake actuator needs to be replaced, Johnna was very helpful keeping me informed on the status of my v and the technician working on it found that my brake actuator needs to be replaced, Johnna was very helpful keeping me informed on the status of my vehicle. It’s always a pleasant experience at McGovern Toyota of Concord! More

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Seamless process from appointment setting to payment and pickup. We were treated professionally and with courtesy throughout. Work was completed as expected. We like the technician’s video tour of the over pickup. We were treated professionally and with courtesy throughout. Work was completed as expected. We like the technician’s video tour of the overall inspection More

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After dozens of visits to this dealership, I had my first bad experience. I identified a problem with my drivers armrest. The ‘technicians’ analysis was they couldn’t help with the problem and would require bad experience. I identified a problem with my drivers armrest. The ‘technicians’ analysis was they couldn’t help with the problem and would require additional padding or replacement by a third party. The car is six months old. After requesting to be shown where the replacement padding was needed, another person came over and found the problem and almost immediately identified a solution. She stated the leather required a little leather cleaner, applied it, the amazingly the problem was resolved. I was very unhappy that the first recommendation was to find a third party upholstery shop, spend probably crazy $$, and the service manager accepted that as a solution to send me out the door. Although my problem was resolved, there was no effort to demonstrate concern until I forced the issue. More

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I meticulously take care of my vehicle. I take pictures of it before it goes into service. The mechanic left grease smudges all over my driver door. He also left dirty foot prints on the in I take pictures of it before it goes into service. The mechanic left grease smudges all over my driver door. He also left dirty foot prints on the inside of the door. There were also a bunch of oil droplets on my hood. I don’t appreciate having to clean my car after I bring it in for service. A couple of more nitpicky things are my phone charger fell out of my glovebox when they checked my in cabin air filter that I changed myself a month ago and they just left it on the floor. They also didn’t close the cap to the washer fluid they filled. Some people may not care about these things but I expect more care to be taken when working on a clearly very well taken care of sports car. Other than the mechanic the rest of the staff were nice. More

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Excellent for courtesy Honesty of explaining service needs. Knows cars and customer needs!! High recommendation needs. Knows cars and customer needs!! High recommendation More

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Alan was very helpful. I very much appreciate how the dealership uses near real-time video to give status and pricing support. I very much appreciate how the dealership uses near real-time video to give status and pricing support. More

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No one discussed issues found juat sent video and upon checkout nothing was gone over checkout nothing was gone over More

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