Rosie Cray | Page 2

After dozens of visits to this dealership, I had my first bad experience. I identified a problem with my drivers armrest. The ‘technicians’ analysis was they couldn’t help with the problem and would require bad experience. I identified a problem with my drivers armrest. The ‘technicians’ analysis was they couldn’t help with the problem and would require additional padding or replacement by a third party. The car is six months old. After requesting to be shown where the replacement padding was needed, another person came over and found the problem and almost immediately identified a solution. She stated the leather required a little leather cleaner, applied it, the amazingly the problem was resolved. I was very unhappy that the first recommendation was to find a third party upholstery shop, spend probably crazy $$, and the service manager accepted that as a solution to send me out the door. Although my problem was resolved, there was no effort to demonstrate concern until I forced the issue. More

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I meticulously take care of my vehicle. I take pictures of it before it goes into service. The mechanic left grease smudges all over my driver door. He also left dirty foot prints on the in I take pictures of it before it goes into service. The mechanic left grease smudges all over my driver door. He also left dirty foot prints on the inside of the door. There were also a bunch of oil droplets on my hood. I don’t appreciate having to clean my car after I bring it in for service. A couple of more nitpicky things are my phone charger fell out of my glovebox when they checked my in cabin air filter that I changed myself a month ago and they just left it on the floor. They also didn’t close the cap to the washer fluid they filled. Some people may not care about these things but I expect more care to be taken when working on a clearly very well taken care of sports car. Other than the mechanic the rest of the staff were nice. More

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Excellent for courtesy Honesty of explaining service needs. Knows cars and customer needs!! High recommendation needs. Knows cars and customer needs!! High recommendation More

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Alan was very helpful. I very much appreciate how the dealership uses near real-time video to give status and pricing support. I very much appreciate how the dealership uses near real-time video to give status and pricing support. More

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No one discussed issues found juat sent video and upon checkout nothing was gone over checkout nothing was gone over More

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I am always completely satisfied with the efficient and thorough service that is provided by Sean and the rest of the team when I bring in my 4Runner for routine maintenance. thorough service that is provided by Sean and the rest of the team when I bring in my 4Runner for routine maintenance. More

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Nice clean place. Friendly associates that get you in and out as soon as possible Friendly associates that get you in and out as soon as possible More

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Johnna and Rosie were patient at answering all my questions and explaining the recommended work. Thank you! questions and explaining the recommended work. Thank you! More

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Allan did a great job explaining required and recommended service. I know I’m always in good hands when Allan is helping. service. I know I’m always in good hands when Allan is helping. More

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Everyone was very helpful and positive Silas was very knowledgeable and helpful setting up the displays and showing us how to operate our new truck Service department was very quick and installed our s knowledgeable and helpful setting up the displays and showing us how to operate our new truck Service department was very quick and installed our steps More

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