Roscoe Woodberry | Page 88

I got a 2013 Focus and I love it! I didn't think I would be able to get a brand new car at my age but they set up a payment I could do. Roscoe was super friendly and helpful with everything. I was imp would be able to get a brand new car at my age but they set up a payment I could do. Roscoe was super friendly and helpful with everything. I was impressed that he was able to explain every button in the car and even synced my phone to the car for me. He made the whole process so easy ! Thank You ! More

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I had done plenty of research and spent time doing a considerable amount of legwork prior to going to Klaben to look at vehicles. My wife and I were interested in the Ford Edge, and I had taken conside considerable amount of legwork prior to going to Klaben to look at vehicles. My wife and I were interested in the Ford Edge, and I had taken considerable amount of time gathering offers for both my trade, and for an Edge equipped to our specifications at other dealers in the area. We actually first looked at an Edge at another area dealer and had a great experience with the internet salesperson, but upon stopping at the dealership to see the vehicle in person and potentially take a test drive, our experience took a complete 180. Prior to leaving their establishment, they had given me a low and high value of where they were on my trade-in. They were going to make some calls so that they could establish the highest number for me. The next day when they emailed me their official value for my trade, it had dropped a thousand dollars from the lowest value they told given me in person the previous evening. At that point, I decided I was finished dealing with them. That led me to a search of Klaben's online inventory. I came across an Edge equipped with all the options we were looking for. They only things that did not completely match our "first choice" criteria were the color of the exterior and interior. Because it met all the other criteria, I called Klaben to verify they still had the vehicle on the lot. I was transferred to Roscoe, and he took my information. He then went out on the lot to verify they still had the vehicle. Once he confirmed it was still there, he called me back and we scheduled an appointment to meet with him later that evening to look at it. I could tell just from our brief phone conversation, he was going to be very enjoyable to work with. He seemed very enthusiastic, and had a great personality. Upon arriving at the dealership that evening, Roscoe greeted us at the door as soon as we pulled in. He already had the car pulled near the building, and after a brief conversation, we walked out to look it over and take it for a test drive. During our test drive, I explained our situation, and what had happened with the previous dealer. When we arrived back at the dealership, he arranged for someone to evaluate our trade, and we began talking numbers. As I stated earlier, I came very prepared, and had documented evidence of offers from other dealers, including the one that we had left unsatisfied with the service. After he came back with their initial offer, I told him how far off we were, and presented him with the information I had collected. At first, I think he was a little surprised, and unsure of how to respond. He actually said he wasn't sure they would be able to get to the numbers offered by the other dealers, and said if they are going to give you that, go buy it. I told him I respected his honesty, and expressed I would highly prefer buying the vehicle from him and Klaben because of the "bad taste" I had regarding the other dealership. I told him I wasn't looking for him to beat there offer, but knowing where they were, I needed him to at least match it. Even though our experience had far exceeded the one we had with the other dealer, it wasn't worth a couple thousand more dollars. Roscoe then went back to the sales manager. At this point, my wife and I had decided it wasn't going to work out right now and began to prepare to leave. Just as we put on our jackets and gathered our things, Roscoe came back, handed us his business card, and presented us with his best offer. I looked at the number he managed to work out with his sales manager (unfortunately I do not recall the sales managers name, but I would also like to say our experience with him was as equally as pleasant as our experience with Roscoe) and not only did they match the offers I had presented him, he beat it. Now, I will say that I'm not a fan of the back and forth so many car dealers play when you are working on a deal, when it turns out like this one did, I'm a little more accepting. I'm not sure how they suddenly came up with the final number, but when I saw it, I think both my wife and I had pretty much made up our minds that we would be signing paperwork to buy the car. They beat the number I was looking for going in and exceeded all expectations. As it was already after closing time, we told Roscoe we would go home and talk it over, and if we decided we wanted to proceed, we would call him in the morning to finalize (even though as stated previously, I think our minds were already made up). The next morning, we called and told him we wanted the Edge, and would be in later in the day to finalize our paperwork. A little later in the morning, Roscoe called to get some information so he could begin preparing paperwork prior to our arrival and save us as much time on the delivery as possible. When we arrived back at the dealership to sign, everything was ready for us and we got through all the paperwork fairly quickly. We then spent a some additional time with Roscoe, as he made sure to go over all the features of the Edge so that we understood everything. He was very knowledgeable about features, and was willing to spend as much time as required to ensure we were completely comfortable prior to leaving. For anyone looking for a new Ford or Lincoln, I would highly suggest taking some time to visit with Klaben, and would highly recommend requesting Roscoe. I will say, all the sales staff we encountered during our time there were very personable. While it may take a little more work to get the offer your looking for, the service you'll receive will make up for it. It was a great experience for my wife and I. The only negative I can come up with regarding Roscoe is that he is a die-hard Cleveland Browns fan. I guess everyone has at least one flaw. Go Steelers!! More

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Over the past few years I have now purchased 3 vehicles from Klaben and my personal salesmen Roscoe. Buying two Chrysler 300s and an F150 truck. In the many years of car buying, I have never been a repea from Klaben and my personal salesmen Roscoe. Buying two Chrysler 300s and an F150 truck. In the many years of car buying, I have never been a repeat buyer at one dealership until now. Now I am a three-peat! Roscoe and the Klaben team went beyond the sale to ensure that I was happy. Because of the great service, I have recommended two other visit Klaben to purchase a car, and one of them was my sister. I visited Klaben with my sister to help her pick out the right vehicle and introduce her to Roscoe... I can say, she is equally happy with her new Explorer. More

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I am a member of the Ford family so purchasing the Ford brand was a no-brain-er However, purchasing from an honest and trustworthy salesman and dealership can be challenging. Roscoe Woodberry helped my hus brand was a no-brain-er However, purchasing from an honest and trustworthy salesman and dealership can be challenging. Roscoe Woodberry helped my husband purchase his vehicle, and the way he responded to us with courtesy and honesty made all the difference in coming back to Klaben to lease my Focus. Roscoe understood our financial needs and expectations in a new model so he worked out all the details which made the purchase easy! I appreciated the customer service and attention to detail that was provided throughout the process. Anyone looking for a new car I will refer to Roscoe and Klaben, and I look forward to my next lease. Job well done! More

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Both Ty and Roscoe worked hard to make sure that we were completely satisfied with our new lease, and we couldn't be happier. They were both very friendly, they made sure that we understood the features in completely satisfied with our new lease, and we couldn't be happier. They were both very friendly, they made sure that we understood the features in and out, and made sure we were absolutely 110% completely satisfied with our new Ford Fiesta. I highly recommend going through them, as they will help you find the vehicle you're looking for. We will definitely be coming back at the end of our lease for a brand new experience with them! More

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Roscoe is the most down to earth salesman I have ever dealt with. Klaben is the friendliest and most professional place to shop. They really treat you like family. dealt with. Klaben is the friendliest and most professional place to shop. They really treat you like family. More

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I got my first lease from this salesman and he was very helpful and friendly in a situation that is very intimidating to a young man. He was very thorough in explaining which fees were what and why I was p helpful and friendly in a situation that is very intimidating to a young man. He was very thorough in explaining which fees were what and why I was paying them. He worked with me to get the best possible deal available. Would love to get a Ford Explorer from him when the time is right! More

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This is my second time shopping with Klaben Ford in Kent, and there's a reason I felt comfortable to go back a second time. Everyone at Klaben is friendly and helpful, whether they're on your sales team, or and there's a reason I felt comfortable to go back a second time. Everyone at Klaben is friendly and helpful, whether they're on your sales team, or just passing by to assist another customer. My sales guys Matt and Roscoe worked hard to get me in the car that I had my heart set on. Even when I thought that all hope was lost to get my payments where they needed to be, Matt took the time to double check the numbers to make me an offer I couldn't refuse. I'm very happy with my car buying experience, and I love love LOVE my new Ford Edge! More

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This is my third lease with Klaben of Kent and just like the first time, my whole experience was one of great satisfaction. My salesman, Roscoe Woodberry, was very knowledgeable of the product and very com the first time, my whole experience was one of great satisfaction. My salesman, Roscoe Woodberry, was very knowledgeable of the product and very compassionate with my situation. The whole tea of workers at Klaben are very nice men and women. I will truly keep coming back and recommending this location to others! More

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This is the second car I have bought from Klaben, and I know I will buy more from them. Roscoe and Don B. are awesome to work with they make you feel like part of their family and their closes friends. So know I will buy more from them. Roscoe and Don B. are awesome to work with they make you feel like part of their family and their closes friends. So if you are looking for a car please go see these guys at Klaben. More

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