Rosalie Isern

Things got messed up on our clear bra. So that sucked. But I know it wasn't the Lexus service department directly, it was the contractor used to do the job. The service department did thei So that sucked. But I know it wasn't the Lexus service department directly, it was the contractor used to do the job. The service department did their best to cover the flub, but it still cost us an entire week without our car. So, the service department did a good job, but that contractor made them look bad. More

by cnapolk Verified Customer Verified Customer

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Excellent service, communication and great engagement. I am second time buyer from this location and I appreciate the transactional process being clear and concise. I am second time buyer from this location and I appreciate the transactional process being clear and concise. More

by drterrenceduncan Verified Customer Verified Customer

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Walser service department is fantastic to work with. The service department is always professional and prompt. Very courteous and helpful. The service department is always professional and prompt. Very courteous and helpful. More

by Kirby Vernon Verified Customer Verified Customer

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They are great there! Service is awesome. I love the video they send going over everything. Service is awesome. I love the video they send going over everything. More

by tashrene Verified Customer Verified Customer

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Our purchasing experience with this dealership was exceptional. Rosalie & Scott were so helpful and professional. exceptional. Rosalie & Scott were so helpful and professional. More

by todd.juliaa Verified Customer Verified Customer

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Erick and Rosalie are great. Tony is not. I have bought 9 cars for this dealership. It used to truly carry the fundamental aspect of what made Lexus great. Service. That's not th Tony is not. I have bought 9 cars for this dealership. It used to truly carry the fundamental aspect of what made Lexus great. Service. That's not the case now. The last car I bought (LC 500) was delivered dirty and we got NO help with infotainment. I watched YouTube to learn most of it. Lexus always makes good cars. That's why I buy them, but the dealer experience is more like a Kia or Nissan dealership. I had heard that he ownership had never owned a luxury dealership before and man does it show. I will still buy Lexus vehicles, but probably from Tulsa or Oklahoma City. 6 of my Lexus purchased here were from when I lived out of town and even out of state. I didn't have to come here, but I did because the service was that good. I can get the current level of service from way less dealerships. Ask the sales team about the leadership. If they're honest, they will tell you what they have shared with me. This place is bleeding loyal customers. I hope this helps. More

by cnapolk Verified Customer Verified Customer

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Very helpful and informative of TX. Directed us in making decisions and guided us thru our second purchase of a Lexus. Directed us in making decisions and guided us thru our second purchase of a Lexus. More

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salesman was great and dealership was good . finance on the other hand was less so, had a wire transfer done because you don't accept cashiers checks and one from wife's credit union was returned finance on the other hand was less so, had a wire transfer done because you don't accept cashiers checks and one from wife's credit union was returned to her credit union for some reason not explained. while the one from mine using the exact info was good to go' delayed our delivery by a day to get a cash withdraw instead More

by cwiles2 Verified Customer Verified Customer

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My wife and I are always treated very well by the service staff, especially James. Our Lexus’s are very well taken care of. staff, especially James. Our Lexus’s are very well taken care of. More

by Zipzap_Z Verified Customer Verified Customer

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Lexus service is always top notch. They make it right and never try to push anything not needed on the customer. They make it right and never try to push anything not needed on the customer. More

by gbcurry11 Verified Customer Verified Customer

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