Ron Jackson

Patrick was friendly, attentive, and efficient. Communication was great and he certainly learns his audience quickly. That's a big plus. Even though it was a busy day and the final transaction took Communication was great and he certainly learns his audience quickly. That's a big plus. Even though it was a busy day and the final transaction took longer than expected, it was my best dealership sales experience in quite a while. More

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Been purchasing cars from these guys FOREVER! !! Kevin is always on his game.. kind compassionate and a good listener.. they are a pleasure to do business with !! Need a new vehicle.. go see my g !! Kevin is always on his game.. kind compassionate and a good listener.. they are a pleasure to do business with !! Need a new vehicle.. go see my guy Kevin!!! More

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Excellent service. Salesman Dave Littlepage; Manager Ron Jackson and financial Officer Onyebuchi U Okezte are very professional; very helpful and pleasant to work with Salesman Dave Littlepage; Manager Ron Jackson and financial Officer Onyebuchi U Okezte are very professional; very helpful and pleasant to work with us customers. More

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Tax, Ron, finance guy, general manager! It all starts from general and poop rolls down hill. Bought on 11/5, found “mistakes in paperwork we had to waste out Saturday 11:9 driving 2hrs one It all starts from general and poop rolls down hill. Bought on 11/5, found “mistakes in paperwork we had to waste out Saturday 11:9 driving 2hrs one way to fix the dealership mistakes. To find in corrections the mistakes had moved. So 3rd paperwork the mistakes had move again. When ask Ron about these his reply dmv will pay you anything that’s over paid, no explanation on why charges went up when price of car and taxes went down. Bunch of dishonest people in this dealership. Don’t waste your time nor money here. That’s what they are best at wasting your time and stealing your money! Be smart and buy elsewhere!! More

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Everyone was nice, and easy to work with. They made the process smooth and easy to understand. And they worked with me to help me get a great deal. They made the process smooth and easy to understand. And they worked with me to help me get a great deal. More

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Ron was nice enough to help me with the purchase of my highlander. He was patient enough to listen to my concerns and explained all I needed to know. I am grateful highlander. He was patient enough to listen to my concerns and explained all I needed to know. I am grateful More

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The entire team, from the top level management to the dynamic salesman, Patrick Kopalchick, were excellent, hospitable, and professional. Patrick stood out among all sales staff that I have dealt with b dynamic salesman, Patrick Kopalchick, were excellent, hospitable, and professional. Patrick stood out among all sales staff that I have dealt with because of his experiece, kowledge, and relentless follow-up attributes. Patrick made my experince fun (that's rare in the buying a vehicle process). More

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By far the worst car buying experience ever. We drove 1.5 hours for a specific vehicle that we had inquired about via email two days prior. We were quoted values for two trade ins via email and We drove 1.5 hours for a specific vehicle that we had inquired about via email two days prior. We were quoted values for two trade ins via email and given an 145pm appointment to come in. Upon arrival, we test drove the car. The salesman despite us having an appointment, knew nothing of the vehicle and couldn't answer questions without looking things up. Our keys were then taken at this point for the appraisals. Over an hour later, trade value came in over 10k less than quoted via email. We wanted to walk out at this point, but they had our keys. Turns out a sales manager was sending emails to me in the sales persons name and had no business giving the figures he did. It was a very shady and deceptive tactic to get us in person even after I questioned the amount. The used car manager ultimately stepped in and tried to do his best to make things right and we arrived at a value that worked for both of us. After signing the initial agreement it was more than another two hours of waiting before there was any movement. Turns out that they submitted all the info as if we lived in Delaware when we are from PA so again we waited longer for things to be finalized. During our wait, I watched salesman scrolling facebook on their work computers which were visible to anyone in the room. If they weren’t on their computers they were on their cell phones. We were finally taken up the hill to a different building where we waited even more to see a finance manager. This too came with numerous issues. Paperwork had the SUV I was purchasing listed in spots as a station wagon and as a truck in another location. The trim package was also incorrect. Each finance manager has a fancy table top big screen on their desk that showed customers personal information the whole time we were present. One person quoted a certain number and the next had something completely different. Nothing went smoothly. Everything was disjointed. It was obvious that details and customers didn’t matter. Ourisman was 100% about quantity over quality. I will never recommend them to anyone - not even my worst enemy. 0/10 do not recommend. If I could give zero stars I would. I gave our salesman 3 stars because he was clearly new and caught in the middle of this terrible deal. More

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The service was very quick, and the staff was very professional and courteous. I would highly recommend to go here in the future. professional and courteous. I would highly recommend to go here in the future. More

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Ourisman dealership was a pleasant surprise, the staff was friendly and helpful, the buildings were very clean, and all the used cars were in good to excellent condition. was friendly and helpful, the buildings were very clean, and all the used cars were in good to excellent condition. More

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