Rolando Pardo | Page 6

Well at the beginning it was a really stressful time dealing with the service person because what I thought is gonna be covered by my extended warranty ended up coming from my pocket because the technic dealing with the service person because what I thought is gonna be covered by my extended warranty ended up coming from my pocket because the technician wrote a report saying the reason my transmission get damaged was due to my negligence which is not true the car never give me an alert or sent me a signal about something was going on with the transmission reason used by the extended warranty to refuse pay for the repair which requires flushed out, put a new seal, and filled up again and replace the wheel bearings at the end they just cover the bearings after two weeks dealing with the extended warranty and the dealer I spoke to the manager Rolando who held me in resolve my problem also the service person offered me a car for another week until mine get fixed. In reality the mechanic did an incredible job with my transmission the car is running like a new I can't even feel any noise on the wheels and transmission is perfect. Thanks Williamson Cadillac for your service More

by CPARGA Verified Customer Verified Customer

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Excellent service. I took some time to get car repaired but I was kept informed the whole time of everything that was going on. I even lost something when I was there I took some time to get car repaired but I was kept informed the whole time of everything that was going on. I even lost something when I was there and Tony and Rolando the service manager were very helpful. I would trust any other dealership. More

by aidal661 Verified Customer Verified Customer

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Muy eficaces el problema quedó solucionado . Solo que cuando lo entregué estaba limpio y tanque lleno y me lo devolvieron sucio con dedos con grasa y una talla de gasolina . Por lo demás todo pe Solo que cuando lo entregué estaba limpio y tanque lleno y me lo devolvieron sucio con dedos con grasa y una talla de gasolina . Por lo demás todo perfecto More

by Laura Verified Customer Verified Customer

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Excellent, great care for customer’s needs. Tony is amazing service advisor and the service manager Rolando.also. Above and beyond customer service. Tony is amazing service advisor and the service manager Rolando.also. Above and beyond customer service. More

by aidal661 Verified Customer Verified Customer

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Nothing is to my satisfaction, but that doesn't seem to matter. They are dishonest about sludge to not take responsibility for whatever they did to my car last year because they saw my oil light that just matter. They are dishonest about sludge to not take responsibility for whatever they did to my car last year because they saw my oil light that just turned. They also stated that they fixed the issue with the radio. They did not. Are they going to blame that on an oil as well? No one at the dealership or at GM cares that you all advised that I pick up a car Rolando at dealership knowingly shared "the brakes will go out again." No consideration given for my safety or anyone else on the road. Again, EVERY SINGLE THING I HAVE TRIED TO HAVE THE DEALERSHIP FIX HAD TO BE TAKEN BACK NUMEROUS TO STILL NOT BE FIXED. My brakes went out twice and received a P0017 code FIVE times in 13 months. The GM oil pump issue is well-documented online for GM cars and practically all were recalled except the Terrain, even though it's the same issue as their luxury SUVs are experiencing. Radio replaced 2022, still never worked right. Rolando said it was a simple update and they took care of it now. Radio is still not working properly. No evidence of sludge. All of this so the dealership and GM could find any excuse to try their best to wipe their hands of their product and lack of workmanship. I have documentation of all oil changes and no evidence of sludge. Avoid for your safety and pocket. They do not care about either. More

by Klbarrios24 Verified Customer Verified Customer

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Amazing service and amazing staff. They always go above and beyond for all my service needs. They always go above and beyond for all my service needs. More

by M3MIKEM3 Verified Customer Verified Customer

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the service was good but took a little longer than expected because of the repair but i was provided a loaner for my inconvenience expected because of the repair but i was provided a loaner for my inconvenience More

by william23faze Verified Customer Verified Customer

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Great service department. The advisor was prompt on the services issues Big shout out to Rolando at service desk The advisor was prompt on the services issues Big shout out to Rolando at service desk More

by HHRINS1 Verified Customer Verified Customer

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The manager was very rude to me. I was planning on buying a car at Williamson. However, considering how rudely I was treated, I will never purchase a car at Williamson again. I was planning on buying a car at Williamson. However, considering how rudely I was treated, I will never purchase a car at Williamson again. More

by medina29536 Verified Customer Verified Customer

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Excelente Sevicio del señor Richard y del personal involucrado en el servicio,en resumen muy profecionales involucrado en el servicio,en resumen muy profecionales More

by Abelardo.carrasco Verified Customer Verified Customer

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