Roland Maecha | Page 13

Great client service for good and bad times After contacting many dealerships I can surely have capacity to provide a fair review of the services provided by this dealership. Let me start with t After contacting many dealerships I can surely have capacity to provide a fair review of the services provided by this dealership. Let me start with the contact, I spoke with Al, very profession and sincerely keen to have me as a client, I felt that I was cared for at this first instance. In less than 30 minutes he managed to get a deal that I was looking for. On the same day they arranged for someone to pick me up and take me to the dealership to see the car and discuss the details. This person was Joe, great guy also keen to make sure everything is taken care of, mostly important he made the whole process to feel painless and quick. For documentation I spoke with Tom (pls don't be scared of the number of people I dealt with, trust me they are very well coordinated and things do progress quickly!), true gentlemen and gave me the details to finalize the deal. Managed to lease the car in less than 3 hours. Took the car home and noticed that there was something wrong with it... a brand new car... well it can happen and here comes the truth on how this dealership helps and support their clients. Joe introduce me to Roland on the servicing dept, he was very diligent and keen to help to find a way to sort out the issue with the car, unfortunately it was more complicated than we imagined. Roland wasted not time in making sure that I could have another car until they did further investigation. I was getting concerned but they were doing their best to support. Even the Sales Manager - Rick got involved to assist with the resolution. They all work as a team to get the issue sorted, therefore here is my thanks to Joe, Al, Tom, Roland and Rick. More

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Service dept very knowledgeable. Honest and professional. I took several of my cars and trucks here for service. 100% satisfied I drive 25 miles out of my dept very knowledgeable. Honest and professional. I took several of my cars and trucks here for service. 100% satisfied I drive 25 miles out of my way just to get my vehicles serviced here. More

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Dodge Dart Turbo Chris Damon sold me my leased Dart Turbo yesterday. Hooked me up with gap insurance, 5 year warranty and no money down.Took 20 minutes and I was out t Chris Damon sold me my leased Dart Turbo yesterday. Hooked me up with gap insurance, 5 year warranty and no money down.Took 20 minutes and I was out the door on the road again !!! More

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Fantastic I will go to Neilson every time for a new lease. They were very helpful and worked with me on every aspect of the process . I will go to Neilson every time for a new lease. They were very helpful and worked with me on every aspect of the process . More

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Not Reliable. Horrible Experience Service Department does not return calls. Left two messages for Manny, service manager and he did not have courtesy to event return any of my calls. Service Department does not return calls. Left two messages for Manny, service manager and he did not have courtesy to event return any of my calls. My car was at the dealership for several days for the repair and nobody calls back with the status. I made several attempt to contact and if I reach Roland he never had any answer about my car. They DON'T CARE!! More

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Terrible service and experience Purchased a "certified preowned" 2012 Charger recently on a friday. Prior to a test drive, I inspected the car. Within minutes, I find the hood releas Purchased a "certified preowned" 2012 Charger recently on a friday. Prior to a test drive, I inspected the car. Within minutes, I find the hood release is dangling down by the ebrake pedal, coolant was barely visible in the coolant overflow, and the oil dip stick had been broken off in the tube leading to the motor, along with several scratches that werw half heartedly touched up. Decided to test drive the vehicle anyway. Had a "rubbing" sound at low mph to the left, and the wheel was off to the right but pulled left. We strike a deal anyway as I was promised everything would be taken care of. I inform the salesman that I want the coolant topped off prior to leaving. I leave the car there for about 2hrs to handle whatever issues they had to take care of, and finish paperwork. I received the car with nothing done, and find the fog light out. I take the car for the weekend as is. I arrived Monday with a list of issues, A/C not working, drivers headlight and fog light out, alignment issue, vibration at highway speeds, and the previous issues mentioned. I leave with a loaner for 3 days. When I returned, there's still no sign of coolant, and the rubbing issue continues, along with the headlight going out again. Back for service again for the headlight and alignment. All is done and as I'm handed keys I'm handed a pamphlet for body work. The tech accidentally scratched the front bumper while being serviced. It happens, but what else am I going to run into at this dealership? It's apparent the certified preowned work done on the car wasn't thorough, and had many issues sitting on the lot as if they hoped the waxed black paint and shiny chrome wheels would suffice and keep the new owner out of their hair. Well, out of 11 days of ownership, it's been in for service for 4. I received the car back, and now the heated/cooled cup holders don't work. Minimal, but they were working prior to the delivery for service that day. So now I'm left with body work and a few other things that need to be taken care of. This dealership prides themselves on NOT being a car wash and oil change type of dealership, but that's basically what I got for a price they wouldn't budge on. For a car that was "certified" it sure does have a lot of issues and the dealerships quality of work is questionable at best. I've called twice and asked for the dealerships general manager to return my call to no avail. What I did get was the body shop manager (I assume). That doesn't suffice. Yesterday I received a call that my registration and license plates that were transferred from my trade in are available. Today, the plates are no where to be found. Still waiting to hear back from them. So here I sit, waiting to schedule another appointment, questioning the dealerships competency. I'm hoping to have this car handled properly over the next few weeks and never have to go back for any serious work. My father planned to purchase a new durango here, but no longer will based on the reviews on here and with my personal experience. Hope anyone that reads this takes this as a lesson learned and it helps them make an educated decision when purchasing their car from this dealership. More

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AMAZING SERVICE!!!!!!! I recently had recalls on my 2015 Chrysler 200 which is common now in the automobile industry, but my vehicle was less than a year old and having less I recently had recalls on my 2015 Chrysler 200 which is common now in the automobile industry, but my vehicle was less than a year old and having less than 10,000 miles I was told while it was in service that I needed a new TRANSMISSION which was definitely not what I had anticipated. Roland Maecha was and always will be my Service Adviser as long as I am a customer of Nielsen because he exemplifies the consummate professional in every way. Not only does he carry himself in a very patient manner, he diffused any concerns I had and gave me piece of mind. He constantly kept me in the loop and followed up routinely to update me with the status of my car. He definitely didn't oversell and under deliver. I had the loaner for 17 days and even though the vehicle was under warranty, they covered the vehicle and Roland wiped clean all accruing charges that came along with having the loaner. I now look forward to coming into the Nielsen Service Department no matter what the issue is, big or small, look for Roland, they don't get any better than him. He is simply the best! More

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Oil change and winter service Salesman was extremely friendly and answered all questions about my car .Roland is always extremely helpful and I look forward to each time I VISIT th Salesman was extremely friendly and answered all questions about my car .Roland is always extremely helpful and I look forward to each time I VISIT the service department .I HAVE ALWAYS BEEN A VERY HAPPY CUSTOMER,AND HAVE RECOMMENDED MANY FRIENDS TO VISIT NIELSEN FOR SERVICE AND THOSE LOOKING TO PURCHASE A NEW CAR OR SUB OR TRUCK.I WILL ALWAYS USE NIELSEN FOR ALL MY CAR NEEDS. More

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Awful Customer Service About a week ago my brakes just suddenly stopped functioning while driving. Thank god my daughter was not in the car! I brought it in to the closest r About a week ago my brakes just suddenly stopped functioning while driving. Thank god my daughter was not in the car! I brought it in to the closest repair shop I could find. After evaluating my brakes, everything was fine. They told me it was a recall on my car and only the dealer could fix it. I called Nielsen Dodge of East Hanover, NJ, telling them my story and how unsafe I felt. They did not seem to care of my well being and told me they could schedule me a month out. The sense of urgency baffled me. Clearly not the response I was looking for. Then I called the next closest Jeep dealership in Morristown. They scheduled me right away and come to find out, it was a recall that was previously "fixed" by Nielsen Dodge, but installed incorrectly!!!! Hence why my brakes failed on me. One of the many reasons that I will no longer get my car serviced there. More

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Friendly service Service at Nielsen has always been friendly and courteous. Roland has always been helpful and informative. I am hoping, however, after the renovations Service at Nielsen has always been friendly and courteous. Roland has always been helpful and informative. I am hoping, however, after the renovations that operations are smoother and more efficient. 2 hours for an oil change was a little bit too much for me to rationalize as acceptable even given the circumstances. More

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