Roland Maecha

Always a positive experience! Roland M. and Jessica L. provided outstanding service during my recent Jeep JK service appointment. They are consistently professional, courteous, an Roland M. and Jessica L. provided outstanding service during my recent Jeep JK service appointment. They are consistently professional, courteous, and helpful throughout the process, and they made the experience smooth and stress-free. I truly appreciate their attention to detail and excellent customer service! More

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Around October 2025, I brought my 2017 Jeep Cherokee to this dealership because it repeatedly stalled or shut off while I was driving, sometimes would not restart, and had a check-engine light. I trusted a this dealership because it repeatedly stalled or shut off while I was driving, sometimes would not restart, and had a check-engine light. I trusted a Jeep dealership to properly diagnose and repair a Jeep vehicle. The dealership told me that the fuel pump needed to be replaced, and I paid approximately $3,500 for the repair. Unfortunately, it did not resolve the problem. Not long afterward, the Jeep stalled again, leaving me stranded in New York. I had to have the vehicle towed and take an Uber back to New Jersey, which cost me more than $100. I returned the Jeep to the dealership and was told that the replacement fuel pump they had installed was defective. They replaced or repaired it again. However, the vehicle stalled yet again, so I brought it back for a third time. I am still unclear about what was done during that visit other than the check-engine light being turned off. The original stalling and shutoff problem continued. During this same period, both of my parents were seriously ill and hospitalized. Because I needed reliable transportation, I also had to pay out of pocket for rental vehicles. My mother passed away on January 30, 2026, and dealing with that loss and my family crisis delayed me from writing this review sooner. The last time I called the dealership, I spoke with a woman named Pat and explained that the Jeep had already been brought in three times for the same unresolved problem. Her response was, “It sounds like you need a new vehicle.” I told her that I did not believe that was an appropriate response to a customer who had paid approximately $3,500 for a repair that did not correct the problem. I never received a follow-up call from management. I eventually gave up on this dealership, although the Jeep continued to shut off and stall unpredictably. I have now taken it to an independent repair shop to obtain a proper diagnosis. I am extremely disappointed that I paid approximately $3,500 to an authorized Jeep dealership, in addition to towing, Uber, and rental-car expenses, yet the original problem was never resolved. Based on my experience, I cannot recommend this dealership for vehicle diagnosis or repair. I expected Jeep-trained professionals to accurately diagnose and repair my vehicle, but instead I was left with the same unsafe and unreliable condition—and thousands of dollars in expenses. As I recall Roland was the person that was being named as the person to deal with during my experience which is the reason I'm posting here as well. More

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I went to Nielsen Dodge Chrysler Jeep Ram for a uconnect update. I told George my advisor that i have also been hearing some clunking noise when i go over bumps from time to time. He had my Durango rt inspe update. I told George my advisor that i have also been hearing some clunking noise when i go over bumps from time to time. He had my Durango rt inspected and found the motor mounts damaged, something that i did not expected. A two day job he said. George got me a vehicle to drive back home. Two days later my Durango was as good as new. I been there multiple times and it is always the same. Top noch care and service by everybody involve. They always treat me like family by making sure that am always satisfied. Once again thank you George and crew for your care and quick turn around. You guys rock! There no place like Nielsen Dodge Chrysler Jeep Ram. More

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Always a pleasure when I come to get my vehicle serviced. .Always treated well when I come. .Always treated well when I come. More

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Friendly, helpful and professional. Worked around my schedule, and made the experience easy and seamless. Roland and Joseph are absolutely incredible, wish I could give more than 5 star Worked around my schedule, and made the experience easy and seamless. Roland and Joseph are absolutely incredible, wish I could give more than 5 stars! More

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Very thankful for Jessica Lichtenber and Roland Maecha.   Service was wonderful, efficient, and thorough. Highly Recommended!   Service was wonderful, efficient, and thorough. Highly Recommended! More

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Purchased a new car. Absolutely worst decision we could have made. Service area is tiny. Honesty and safety is not their strength. It turned into a useless already scr Absolutely worst decision we could have made. Service area is tiny. Honesty and safety is not their strength. It turned into a useless already scratched lease. More

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Always does his best yo hwlp with all my families vehicle needs Not sure where i i would go if it wasn't for tony vehicle needs Not sure where i i would go if it wasn't for tony More

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The Service Writers are pleasant and competent. They always treat me and my car very well. They always treat me and my car very well. More

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I’ve been coming to this service center for the past 13 years to get all of my vehicle’s service done, even though there is a Jeep dealership in my town. I chose to come here because I purchased my Jeep fr years to get all of my vehicle’s service done, even though there is a Jeep dealership in my town. I chose to come here because I purchased my Jeep from this location, and the service center has always been communicative and efficient in the past. However, this visit has been by far the worst experience I’ve had. I made an appointment to drop off my car on December 2nd. By December 12th, the diagnostic was complete, and the necessary warranty repairs were approved. On December 19th, I called to check the status of the repair. I was told that my service advisor, Jessica, was away from her desk and would call me back — but she never did. I finally got in touch with her on December 27th. She informed me that the part had been ordered but had not yet arrived. I called again on January 2nd and was once again told Jessica was away from her desk. I was assured I would receive a call back, but I never did. On January 13th, I called again. Dana, the receptionist, said Jessica was assisting another customer but would call me after checking with the technician. No call came. On January 14th, I asked to speak with a manager, but he was unavailable. Later that day, I received a text from Jessica stating that the part was expected to arrive on January 15th and that she hoped to have the vehicle ready by the end of the week. On January 21st, Jessica texted me with an update that the part’s ETA had been pushed back. By February 2nd — now two months since I dropped off my car — I reached out again. Jessica informed me that the part had been discontinued, and they needed to order it from another source. On February 4th, I called Roland, the service manager, and left a message requesting a callback. When I finally spoke with him, he explained that they ordered the part from their vintage supplier, and it was expected to arrive the following week. On February 11th, I was told the part had arrived and would be installed. Then, on February 25th, I was informed the work was complete — only to find out the part they ordered was the wrong one. Even worse, the parts they actually needed were unavailable everywhere. The parts I had been waiting for since December 12th — the ones I was repeatedly told were “on the way” — were discontinued and could not be sourced. Jessica then referred me to contact Stellantis directly to dispute the matter with them. The only time I received clear and informative answers was when I spoke with Roland. Communicating with Jessica — mostly via text, as she often wouldn’t answer calls or return messages — was dismissive at best. I rarely received updates unless I proactively reached out over the course of three months. I’ve had many positive experiences with other service advisors at Warnock/Nielsen over the past 13 years, but the lack of communication and transparency during this visit has made me reconsider returning. Why did it take 52 days to discover the first part was unavailable? Why was another part ordered — only to find out it was the wrong one — while the other necessary repairs were completed without informing me that the correct part for another repair was never coming? I understand that my car is older, but it shouldn’t take nearly three months for the parts department or service advisor to realize the part was unavailable. This experience has been deeply frustrating, and I expected better. More

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