Roland Felipe

I requested the manager of service to give me a call to discuss my invoice. I have not rec’d a return call as of this moment. discuss my invoice. I have not rec’d a return call as of this moment. More

by jamnjazzn Verified Customer Verified Customer

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Overall Great Experience Definitely Appreciate the Service and the Comfort this Location Offers Five Star ⭐ Service and the Comfort this Location Offers Five Star ⭐ More

by tristian.snipes85 Verified Customer Verified Customer

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Southern Nissan sets the standard on how all dealerships should be ran. The staff are proffesional and to the point. should be ran. The staff are proffesional and to the point. More

by MSEARS93 Verified Customer Verified Customer

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Southern Nissan sets the standard on how all dealerships should be ran. The staff are proffesional and to the point. should be ran. The staff are proffesional and to the point. More

by MSEARS93 Verified Customer Verified Customer

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They take great care of us and our Murano. Roland is very personable and knowledgeable. Roland is very personable and knowledgeable. More

by CHIEFMANZ90 Verified Customer Verified Customer

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Roland was able to take care of both recalls on the same day! I was given a rental at no charge for my convivence. I was very satisfied with my entire experience and would recommend Southern Nissan Chesapea day! I was given a rental at no charge for my convivence. I was very satisfied with my entire experience and would recommend Southern Nissan Chesapeake for any vehicle servicing. Thanks to OLM, Gino Evans and Service Manager, Jay, for following up with me on this issue. More

by MACDOTO Verified Customer Verified Customer

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Timeliness, communication and overall customer service very poor. Requested diagnosis for failure to start. First fix attempt did not happen till late in the day on Sat. That did not work - called and very poor. Requested diagnosis for failure to start. First fix attempt did not happen till late in the day on Sat. That did not work - called and texted several times Monday with no response from any of the Service Dept numbers. The only ones helpfulnwere the sales team. Finally on Tuesday they replaced the starter. Service Director did not return any calls. A good candidate for lean six sigma study. When I picked up csr it was covered in mulberry residue. They did not go the extra mile or hit the exceptional or express service marks. More

by carees05 Verified Customer Verified Customer

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The associate was very helpful and also very perfectly helpful and they also was very happy to take care of my service needs. Mr.Roland asked me about my consult about my issues that I have with my car. I helpful and they also was very happy to take care of my service needs. Mr.Roland asked me about my consult about my issues that I have with my car. I was very pleased with the short time that I took to complete my car. Mr.Roland was very patient with me when I asked him some questions about my vehicle . More

by Smurf Verified Customer Verified Customer

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Roland and Joe took care of me. I typically do all my own work so going to a shop/dealer isn’t something I typically do. But I felt comfortable the whole time. They kept me aware of I typically do all my own work so going to a shop/dealer isn’t something I typically do. But I felt comfortable the whole time. They kept me aware of everything Joe as the mechanic was super professional and knowledgeable. Would definitely recommend this location. More

by QUEST284 Verified Customer Verified Customer

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I was given excellent service and pleasant attitude. Lobby was clean. Car was ready same day. Lobby was clean. Car was ready same day. More

by gglaporte Verified Customer Verified Customer

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