Roland Felipe
Service Advisor
Southern Nissan Chesapeake
3417 Western Branch Blvd
Chesapeake, VA 23321
465 Reviews
Write a Review465 Reviews of Roland Felipe
January 02, 2025
The clerk was pleasant and he told me the wait could be longer than usual. I appreciate his honesty and he informed me that he would send my vehicle back but if it was going to actually take 3 hours like h longer than usual. I appreciate his honesty and he informed me that he would send my vehicle back but if it was going to actually take 3 hours like he said he would let me choose whether or not to stay or go. The whole service visit was a little over an hour and that was great, because I came in early before it was actually my appointment time. More
Other Employees Tagged: M'Tazi Payne
January 01, 2025
Good customer service representative! Need to keep him around! Offer more advice to customers about what to do for going all out to repair vehicle! Need to keep him around! Offer more advice to customers about what to do for going all out to repair vehicle! More
Other Employees Tagged: M'Tazi Payne
December 31, 2024
Great service from the entire staff, enjoyed the professionalism and hospitality. I enjoyed the timing of the completion of the service professionalism and hospitality. I enjoyed the timing of the completion of the service More
Other Employees Tagged: M'Tazi Payne
December 30, 2024
Ronald was professional, friendly and walked around with a smile on his face. He was genuine with every customer he interacted with in the service waiting area. He was welcoming. a smile on his face. He was genuine with every customer he interacted with in the service waiting area. He was welcoming. More
December 28, 2024
Roland was kind, professional and courteous. Barry was phenomenal in doing a verbal troubleshooting session with me before I brought my wife's 21 Rogue in which lost power and would not start. Barry was phenomenal in doing a verbal troubleshooting session with me before I brought my wife's 21 Rogue in which lost power and would not start. Overall great responses and assistance by Roland and Barry. More
Other Employees Tagged: Barry (Mechanic and Vehicle inspector) a SIX STAR EVERY ENCOUNTER.
December 27, 2024
The advisor was very friendly and helpful, and explained what work was being done. The only complaint I have on my service is that they didn’t check and top off the tire air pressure. It’s been a little low what work was being done. The only complaint I have on my service is that they didn’t check and top off the tire air pressure. It’s been a little low now that we’re in the colder months, and I hadn’t bothered with doing it myself because I assumed they checked all of that while in for an oil change. More
Other Employees Tagged: Lisa Wolf
December 27, 2024
Service advisor was professional and polite. Actually watched the tech change the oil and do the multi-point inspection front the window. Service was performed quickly and they didn’t try to pus Actually watched the tech change the oil and do the multi-point inspection front the window. Service was performed quickly and they didn’t try to push unwanted or needed items. More
December 26, 2024
He was the most respectful and caring person to ever help with a issue of repairs !! He was quick to get my car in and evaluated and communicated every step that he would have to take to get my vehicle repai with a issue of repairs !! He was quick to get my car in and evaluated and communicated every step that he would have to take to get my vehicle repaired. They did an excellent and timely repair on my car. More
Other Employees Tagged: Mike O White, Dustin Wagner, Gino Evans, Steve Davis, Lisa Wolf, Dan Roebuck, M'Tazi Payne, Markez Guerrero, Ashley Payne