Roland Felipe
Roland Felipe at Southern Nissan Chesapeake

Roland Felipe | Page 2

Service Advisor

Southern Nissan Chesapeake

3417 Western Branch Blvd
Chesapeake, VA 23321

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4.8
1,121 Reviews
4.8

1,121 Reviews

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1121 Reviews of Roland Felipe

May 03, 2026

Dealership Rating
Employee Rating

Always pleasant during my wait. I like being able to see what's been completed; what services are needed via the link. Always clean facilities and fantastic customer service! More

by Natural3me
Recommend Dealer
Yes

Other Employees Tagged: Roland Felipe

May 02, 2026

Dealership Rating
Employee Rating

Very friendly, professional and trying to help. Fast service, polite. Like the coffe corner too 😀 More

by REGINA.MARIA.CRAWFORRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Wolf, M'Tazi Payne

May 01, 2026

Dealership Rating
Employee Rating

State inspection and front end brakes. Good experience, received a discount. That was good. Customer service was good More

by nessavee1
Recommend Dealer
Yes

Other Employees Tagged: Roland Felipe

May 01, 2026

Southern Nissan Chesapeake responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 28, 2026

Dealership Rating
Employee Rating

Good, easy, helpful. All of the staff were super nice. My experience was very good, they got my car in and out, and they were very helpful. More

by gyeoul.kcm315
Recommend Dealer
Yes

Other Employees Tagged: Roland Felipe

Apr 29, 2026

Southern Nissan Chesapeake responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 28, 2026

Dealership Rating
Employee Rating

Service department is exceptional. The sales department was challenging Sales department pushed more than necessary More

by Harrisonmols61
Recommend Dealer
Yes

Other Employees Tagged: Roland Felipe

Apr 29, 2026

Southern Nissan Chesapeake responded

We appreciate your feedback and are eager to better your return experience.

April 28, 2026

Dealership Rating
Employee Rating

They do not answer the phone. They may call you back later that week but not the day of. The actual mechanics are cool but not the people who answer the phones. Prices are a littl More

by brycethirdpower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: M'Tazi Payne

Apr 29, 2026

Southern Nissan Chesapeake responded

Sorry to hear about your frustration with the phones, we are working on improving the process with our call center and our service department. Glad to hear your vehicle service was good. Thanks again for your input. Dave Swart Service and Parts Manager. 757-302-7970 dswart@drivingsouthern.com

April 25, 2026

Dealership Rating
Employee Rating

Outstanding service,although there are other Nissan dealerships closer to my house ,I choose Southern do to it's excellent service. More

by RBTIM710
Recommend Dealer
Yes

Other Employees Tagged: Roland Felipe

Apr 29, 2026

Southern Nissan Chesapeake responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 24, 2026

Dealership Rating
Employee Rating

If I could give Roland a rating higher than 5, I would. His partner, Mtaze, is great, too. More

by THOMASGRUND85
Recommend Dealer
Yes

Other Employees Tagged: Roland Felipe

April 23, 2026

Dealership Rating
Employee Rating

Roland is a superior customer service representative who shows empathy for the customer and appreciation for their patronage. More

by david.cruz193
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Wolf

April 22, 2026

Dealership Rating
Employee Rating

Everyone is very pleasant and solves whatever issues I might have with my vehicle. Seems to be a top notch dealership. More

by SYLVIATHRN
Recommend Dealer
Yes

Other Employees Tagged: Roland Felipe

Apr 23, 2026

Southern Nissan Chesapeake responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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