Roger Rathbun | Page 7

fordtrucks55@charter.net Bought my car 08-16-2016- Was an adventure of a life time !! Had some up and downs but in the end everything worked out !! Hope this will not happen Bought my car 08-16-2016- Was an adventure of a life time !! Had some up and downs but in the end everything worked out !! Hope this will not happen to anyone else ! Have a nice day ! More

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Overall experience was good Sales rep was great, but the process was not. The back and forth of the sales rep to the sales manager to discuss the pricing was annoying and what c Sales rep was great, but the process was not. The back and forth of the sales rep to the sales manager to discuss the pricing was annoying and what could have been a 10 minute conversation turned out to be me sitting at the sales rep desk for 2+hrs. Ultimately when the sales manager came over (2 hrs later), he was not completely clear and upfront about the price, how my trade was working, etc. I asked for the actual price of the car multiple times, but all I kept getting was down payment and monthly pmt. The closing of the purchase however was great. The sales rep knew I had to be in and out quickly, and he made sure to line everything up so we could accomplish that. He was knowledgeable about the car and made everything smooth. More

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A quick buy and a good deal. Had an excellent experience bying from Northwest Hills. The deal was completely done overy the phone with all questions answered quickly and professi Had an excellent experience bying from Northwest Hills. The deal was completely done overy the phone with all questions answered quickly and professionally. The visit to the dealer took 30 minutes to sign and pick up the car. All the best to the sales and finance staff. Will strongly considering getting the next car from them as well. More

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I am still waiting for my title of ownership of my new GMC Sierra since March 2016. Is there anyone who can help? Frank and Claudia Sierra since March 2016. Is there anyone who can help? Frank and Claudia More

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Got just what I wanted I came in looking to make decisions quick, but wanted to make sure I got a great price and the vehicle I wanted. Even though they had a tremendous in I came in looking to make decisions quick, but wanted to make sure I got a great price and the vehicle I wanted. Even though they had a tremendous inventory, they didn't have exactly what I wanted on the lot but they quickly got in two option within days. Vin and his team kept things moving along with quick easy negotiation and then all of a sudden I was done and out of the lot with the exact GMC Sierra I wanted and at the price I wanted. Thanks Vin and the Northwest Team. More

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Got what was needed with in an extremely timely manner. Needed a work truck for my business fast and other dealerships made the financing end of it complicated and could not provide reasonable interest rate Needed a work truck for my business fast and other dealerships made the financing end of it complicated and could not provide reasonable interest rates. In addition Northwest Hills had a better selection of vehicles available at the dealership to choose from compared to other local dealerships. Was able to find what I was looking for and get it fast. Vin Kjersgaard was the sales associate that I worked with and he was extremely helpful and understanding. Darren Schwartz did a fantastic job on his end on getting the financing desired. More

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Vehicle Purchase Process I have had a positive experience with this dealership. The sales associate, Josh, Root was knowledgeable, courteous and very helpful in general. His I have had a positive experience with this dealership. The sales associate, Josh, Root was knowledgeable, courteous and very helpful in general. His explanation as to the details of the vehicle was excellent. Roger Rathbun was crucial to completing the process and Darren Schwartz extremely efficient with the financial process. All in all a positive experience. More

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Purchase of 2016 Chevrolet Sonic My experience dealing with the staff was extremely good. There was no pressure and they were very accommodating in finding the vehicle that had every My experience dealing with the staff was extremely good. There was no pressure and they were very accommodating in finding the vehicle that had everything we were looking for in the vehicle. More

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Great & Friendly Service! My time with Lindsey at Northwest Hills was great, she made everything easy to understand for me (a first time buyer) and made sure I understood every My time with Lindsey at Northwest Hills was great, she made everything easy to understand for me (a first time buyer) and made sure I understood everything before leaving. I had a lot of questions and she had all the answers for me! I was in there almost everyday for about a week before I finally purchased the car and each day I had new questions for her that she answered without a problem at all. Lindsey made me feel comfortable in buying this car without any pressure to buy! I talked with a few other of the staff & customer service while I was there such as Roger and Darren and they were nothing but helpful! The staff is very down to earth and made my purchase a breeze! If I could, I would like to thank everyone at Northwest Hills for making my visit & purchase an enjoyable one! For I am surely glad I chose them! More

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Lack of professionalism I had issues with my Denali since I purchased in in September 2015. I brought it in to the service department immediately for work to be done and fro I had issues with my Denali since I purchased in in September 2015. I brought it in to the service department immediately for work to be done and from there it has been nothing but issue after issue. After several months of back and for with the service department, sales manager and one owner, they agreed to a buy back with GMC. After I let them know I was not comfortable going into a same type vehicle I previously purchased, they demanded, I returned the loaner that they agreed I could driver, due to the safety issues they could not fix in may SUV until I get a new car and that they would not move forward with the deal. When I explained to them that this was not acceptable and that they were putting my family in danger both sales managers stated the owner said he did not care, I needed to figure it out on my own. I had to take a car that they documented was unsafe for the road out of their lot and return a car they said was safe. When I brought the SUV home I noticed the side step in the passenger side was loose and could come of at any time when I drive it. The dealership is not worth mine or anyone else is business. They are civil if you do what they want. I do not trust them at all. I have heard about dealerships giving people a hard time but not to the extend or magnitude that this dealership has. I can not believe the positive reports give. More

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