Roger Rathbun

Top notch and classy is what comes to mind thinking back regarding my experience with this dealership. I felt as if I was walking the red carpet, from meeting Roger, Brian, Darren and working with my amazin regarding my experience with this dealership. I felt as if I was walking the red carpet, from meeting Roger, Brian, Darren and working with my amazing sales associate Veronica. From start to finish, the friendly, professional and exceptional service I received at Northwest Hills welcoming me to their family made this my best ever buying experience. Thank you More

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Vin was extremely helpful, as he always has been. My family has bought vehicles through him several times over the last 10+ years. Every experience with him has always been fantastic. He is extremely My family has bought vehicles through him several times over the last 10+ years. Every experience with him has always been fantastic. He is extremely knowledgeable with the ins and outs of the vehicles down to the minute details. He always has made sure we get all of the rebates we qualify for, and advocates for our trade in values. He is a straight shooter and has always explained everything to us during the process of getting the out the door price and makes sure we get the best deal possible. If you want the best experience buying a vehicle, you HAVE to go see Vin! More

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Veronica was very accommodating and helpful from start to finish. Everyone I dealt with was professional and answered all my questions. The sales and service departments went out of their way to make the ent finish. Everyone I dealt with was professional and answered all my questions. The sales and service departments went out of their way to make the entire experience very rewarding. More

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Had to come in to get some accessories installed that were not on the vehicle when delivered and had to talk to someone about a sales paperwork issue. Service was very fast and I was on my way. Paperwork were not on the vehicle when delivered and had to talk to someone about a sales paperwork issue. Service was very fast and I was on my way. Paperwork was attended to effectively and promptly!! More

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Extremely happy with Veronica, and the rest of the team that helped us get into our third lease at Northwest Hills. Thank you! that helped us get into our third lease at Northwest Hills. Thank you! More

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Service on vehicle done wrong with no help. No communication what soever on how to fix. It has been over a week. No communication what soever on how to fix. It has been over a week. More

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Outstanding! After much research and having visited several other dealerships (BMW, Lexus, Porsche, Audi, Cadillac, …) I placed a factory order at Northwest Hill After much research and having visited several other dealerships (BMW, Lexus, Porsche, Audi, Cadillac, …) I placed a factory order at Northwest Hills for a new Cadillac XT5 to my exact configuration. Although the dealership is large and covers several makes, the sales experience feels like a local hometown business with long-term staff who are all into cars and can relate to their customers. My salesman, Vin Kjersgaard, was hands-down absolutely the best as were his manager Roger Rathbun and finance manager Darren Schwartz. A special shout out to Eileen Nieves, their internet consultant/car gal who they hide in the back office (!) - she easily fixed the Cadillac app that I completely hosed up on my phone while we discussed various cars. To top it off, the car far exceeds my expectations. Much better than the on-line reviews. The whole experience was top notch including their willingness to resolve any concerns I had at final delivery/prep. I would absolutely do it again. You really want to buy from people you like. These guys are the best! More

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Great Easy Simple purchase. Friendly Staff ,I would recommend this dealer for a Cadillac AAAAA+ Friendly Staff ,I would recommend this dealer for a Cadillac AAAAA+ More

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Awesome Great Dealer great body shop nice people fast accurate and easy to use. The only place that I would recommend accurate and easy to use. The only place that I would recommend More

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I have to say this was my best experience with any dealership I have ever dealt with. Vin my salesperson went above and beyond with the help from his finance manager Roger and Darrian to get me the be dealership I have ever dealt with. Vin my salesperson went above and beyond with the help from his finance manager Roger and Darrian to get me the best possible deal and rate! The communication was top level kept me updated on every step of the process. I would highly recommend them especially Vin. Thanks for a great experience! More

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