Roger Rathbun | Page 2

Had to come in to get some accessories installed that were not on the vehicle when delivered and had to talk to someone about a sales paperwork issue. Service was very fast and I was on my way. Paperwork were not on the vehicle when delivered and had to talk to someone about a sales paperwork issue. Service was very fast and I was on my way. Paperwork was attended to effectively and promptly!! More

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Extremely happy with Veronica, and the rest of the team that helped us get into our third lease at Northwest Hills. Thank you! that helped us get into our third lease at Northwest Hills. Thank you! More

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Service on vehicle done wrong with no help. No communication what soever on how to fix. It has been over a week. No communication what soever on how to fix. It has been over a week. More

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Outstanding! After much research and having visited several other dealerships (BMW, Lexus, Porsche, Audi, Cadillac, …) I placed a factory order at Northwest Hill After much research and having visited several other dealerships (BMW, Lexus, Porsche, Audi, Cadillac, …) I placed a factory order at Northwest Hills for a new Cadillac XT5 to my exact configuration. Although the dealership is large and covers several makes, the sales experience feels like a local hometown business with long-term staff who are all into cars and can relate to their customers. My salesman, Vin Kjersgaard, was hands-down absolutely the best as were his manager Roger Rathbun and finance manager Darren Schwartz. A special shout out to Eileen Nieves, their internet consultant/car gal who they hide in the back office (!) - she easily fixed the Cadillac app that I completely hosed up on my phone while we discussed various cars. To top it off, the car far exceeds my expectations. Much better than the on-line reviews. The whole experience was top notch including their willingness to resolve any concerns I had at final delivery/prep. I would absolutely do it again. You really want to buy from people you like. These guys are the best! More

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Great Easy Simple purchase. Friendly Staff ,I would recommend this dealer for a Cadillac AAAAA+ Friendly Staff ,I would recommend this dealer for a Cadillac AAAAA+ More

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Awesome Great Dealer great body shop nice people fast accurate and easy to use. The only place that I would recommend accurate and easy to use. The only place that I would recommend More

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I have to say this was my best experience with any dealership I have ever dealt with. Vin my salesperson went above and beyond with the help from his finance manager Roger and Darrian to get me the be dealership I have ever dealt with. Vin my salesperson went above and beyond with the help from his finance manager Roger and Darrian to get me the best possible deal and rate! The communication was top level kept me updated on every step of the process. I would highly recommend them especially Vin. Thanks for a great experience! More

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Great customer service. I didn’t have to settle for something I really didn’t want. They did everything they could to get me in the truck I really wanted. I didn’t have to settle for something I really didn’t want. They did everything they could to get me in the truck I really wanted. More

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Enjoyed my car buying experience and all interactions with employees were very positive! Knowledgeable and not pushy. with employees were very positive! Knowledgeable and not pushy. More

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Good guys, they both worked with me to get me to the payment I wanted. payment I wanted. More

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