Roger Milan | Page 3

INFINITI of Lynnwood responded

Thank you for sharing your feedback! We’re glad to hear that Roger provided great communication and clearly explained the issues identified by our technician. It means a lot to know you had a positive service experience and would recommend us for auto care. We truly appreciate your trust and support. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Hi Jennifer, Thank you so much for your kind words and for being a valued customer! We’re thrilled to hear that every experience with INFINITI has been smooth and enjoyable. Our team truly appreciates your continued trust and loyalty — it means a lot to us. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for the kind words and 5-star review! We're thrilled to hear that you had such a positive experience with Rodger. His friendly, attentive approach truly reflects the level of service we strive to provide every day. We’ll be sure to pass along your compliments to him — feedback like yours means a lot to our team! If you have any questions or need anything in the future, please don’t hesitate to reach out. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for sharing your experience and welcome to the Lynnwood area! We're glad to hear that Roger provided polite, professional service and was able to clearly answer your questions during your visit. We appreciate your trust in us to handle the immediate work and completely understand your plan to follow up with your service department in California. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for your feedback, Anita. I’m very sorry to hear about your recent experience and the incorrect information you received. That’s not the level of service we strive to provide. We will handle this matter internally and ensure we are being more thorough moving forward. Your input is valuable in helping us improve, and we appreciate you bringing it to our attention. If you have any further questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Sincerely, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for your continued trust and kind words! We’re delighted to hear that Joel and our service team consistently provide excellent service, and that you’re happy with your QX60 servicing experience. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for sharing your feedback with us. We appreciate your honesty and apologize for any inconvenience caused by the lack of proactive updates during your repair process. We understand how important timely communication is, especially when delays occur, and we will certainly work on improving this aspect of our service. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for your wonderful feedback! We’re glad to hear that our team was accommodating and that we could complete everything in a timely manner. We also love being a dog-friendly environment—your furry friends are always welcome here! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for your great feedback! We're happy to hear you had a positive experience with our service team and that you found them prompt and courteous. We're also glad the pickup and return service added convenience to your visit — we always aim to make things as smooth as possible for our customers. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for the 5-star review! We’re glad to hear Roger took great care of you and ensured everything with your vehicle was handled correctly. We’ll be sure to pass along your appreciation to him! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com