Roger Droukas
Roger Droukas at Heiser Toyota

Roger Droukas | Page 5

Sales & Leasing Consultant

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
5.0
550 Reviews

Roger joined the Heiser Family in January 1997 and has risen to become the seasoned veteran of our team. Since the beginning, Roger has consistently received high marks from satisfied sales customers. Perhaps his success is drawn from his strong values. Roger’s mission is to treat every customer with the utmost respect, providing the tools they need to make the right decision within the time they need. In many ways, he’s become the “go-to-guy” among our salespeople. Roger’s customers and colleagues often comment on his strong work ethic. He wants everyone he encounters to feel at ease around him. So, Roger makes sure he communicates clearly to build confidence in the job he is doing. As a result, he creates a relaxed environment in which to work and shop. Roger also has an active life outside of the Heiser Toyota sales department. He loves the outdoors and spends his free time fishing & snowmobiling. His memorable pictures are often shared with his colleagues and customers.

Dealership Experience

29 yrs, 9 mos

Industry Experience

29 yrs, 9 mos

Specialties & Trainings

Toyota Master Certified Car & Truck pro

Languages Spoken

English English

Employee Video

5.0

550 Reviews

Write a Review

550 Reviews of Roger Droukas

October 19, 2024

Dealership Rating
Employee Rating

Our first impressions were negative. We arrived to look at a car we called about the day before. The salesman we talked to told us he was busy with another customer and asked us to wait More

by vickiewerner35
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Darrin Henry, Jakub Kania

Oct 20, 2024

Heiser Toyota responded

Hello Vickie: Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

October 16, 2024

Dealership Rating
Employee Rating

Roger got it done. Quick and easy process no pressure sale. Test drove, came back next day paperwork and off the lot More

by raucody
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorgo Ndina, Shahat Mohamed

Oct 17, 2024

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad Roger was able to help, and we hope to see you again! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

October 08, 2024

Dealership Rating
Employee Rating

Nice and easy, Roger is a good guy to deal with! Happy with this car! More

by BIGFISH9202
Recommend Dealer
Yes

Other Employees Tagged: Pat Pomeranz, Jorgo Ndina

Oct 09, 2024

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 04, 2024

Dealership Rating
Employee Rating

Easy car purchase. No pressure. Roger is a great salesman. Would buy from Heiser again. More

by cassnmel
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Shahat Mohamed , Colt Grandstaff

Oct 06, 2024

Heiser Toyota responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Heiser Toyota! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

October 02, 2024

Dealership Rating
Employee Rating

I am always well taking care of by the people of Heiser Toyota. Very happy with my new purchase and the way the whole process went. More

by JOHNURBALEJO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shahat Mohamed, Jakub Kania

Oct 03, 2024

Heiser Toyota responded

John, Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

September 26, 2024

Dealership Rating
Employee Rating

I don't know how to write the English but I know you're service wad good More

by yangon200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Hall, Vincent Lor, Lorri Aiono-Dimoff, Jordan Christian, Tom Lowther , Christopher Dixon, Amanda Millonzi, Peter Miszewski, David Xiong

Sep 27, 2024

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

August 21, 2024

Dealership Rating
Employee Rating

Based from my experience, their service is commendable and they really help you along the way. It is my first time getting a car but I don't have any struggle with the process. Thank you much! More

by marcelanelmida04
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shahat Mohamed

Aug 21, 2024

Heiser Toyota responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch service experience. We look forward to continuing to serve you in the future! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

August 07, 2024

Dealership Rating
Employee Rating

We have dealt with Roger for over 20 years, and we have bought many vehicles from him, so that’s why we kept going back to him. More

by Norm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shahat Mohamed, Jakub Kania

Aug 07, 2024

Heiser Toyota responded

Norm, we are very happy to hear that Roger provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

July 22, 2024

Dealership Rating
Employee Rating

Have not followed on the problem past 30 days. Need owners manual. Please check into. Have received owners manuals. Thank You More

by ronjlyons_53149
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorgo Ndina, Shahat Mohamed

Jul 23, 2024

Heiser Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, Ron, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

July 20, 2024

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Employee Rating

An exceptional sales person. He noticed that I had several years of licensed plate renewal stickers on my plates. He took the time to remove the old ones and replace it with the More

by STEPHSCHWARZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 22, 2024

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Roger delivered such a great experience! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

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