I had a wonderful experience with the sales team at this
dealership, especially David. He was kind, knowledgeable, and communicated well throughout the purchasing process. He made choosing the right car fee
dealership, especially David. He was kind, knowledgeable, and communicated well throughout the purchasing process. He made choosing the right car feel easy, and the manager was also very friendly and honest. The loan specialist I worked with was just as pleasant, and my car is exactly what I wanted.
The only downside came after the sale, when it was time to finalize the paperwork. Several promised dates were missed, and I found myself making repeat phone calls just to get updates. Voicemails weren’t returned, and when I called the dealership directly to check on the status, I was hung up on multiple times. It made the last part of the process more stressful than it needed to be.
Overall, the sales experience was excellent, but the post‑purchase paperwork process could definitely use improvement.
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by Anonymous123
Sep 30, 2026 -
Colonial Ford of Marlboro responded
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Colonial Ford of Marlboro are glad to have you as a customer.
Mark Babineau
General Manager
508-460-8400
Mbabineau@buycolonialfordmarlboro.com
Everyone at Colonial Ford was very helpful with my
purchase and everything was clearly explained including the financing. I love my new car!🚙
purchase and everything was clearly explained including the financing. I love my new car!🚙
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by terryn56
Verified Customer
Verified Customer
Aug 14, 2026 -
Colonial Ford of Marlboro responded
Knowing your purchase experience was helpful and transparent means a lot to our team. We’re pleased we could clearly explain your financing, and we’re thrilled you love your new Escape.
Mark Babineau
General Manager
508-460-8400
Mbabineau@buycolonialfordmarlboro.com
I have bought over 12 cars from them they are always
great to deal with. They make the whole process so easy. Definitely worth giving them a chance.
great to deal with. They make the whole process so easy. Definitely worth giving them a chance.
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by dennist01
Verified Customer
Verified Customer
Service Price Transparency
Aug 10, 2026 -
Colonial Ford of Marlboro responded
Over the course of more than a dozen vehicles, your loyalty means a great deal to our service department. Knowing that the service on your Explorer felt effortless is rewarding. Thank you for recommending us to others.
Mark Babineau
General Manager
508-460-8400
Mbabineau@buycolonialfordmarlboro.com
Thanks to Roger the Salesman & Shamus the manager.
All our issues were addressed & taken care of . We appreciated all there help! Thank you, Laura I.
All our issues were addressed & taken care of . We appreciated all there help! Thank you, Laura I.
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by LDUSTA
Verified Customer
Verified Customer
Service Price Transparency
Aug 03, 2026 -
Colonial Ford of Marlboro responded
Laura, thanks for sharing about your experience with Colonial Ford of Marlboro. Roger and Shamus, appreciate your business and hope to see you again soon!
Mark Babineau
General Manager
508-460-8400
Mbabineau@buycolonialfordmarlboro.com
It was very easy to work with Roger I bought my new truck
I love it
I love it
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by Mike.prisco
Jul 30, 2026 -
Colonial Ford of Marlboro responded
Thank you for sharing your experience. We’re glad Roger made the process so easy and that you’re enjoying your new Ford truck. Congratulations on your purchase!
Mark Babineau
General Manager
508-460-8400
Mbabineau@buycolonialfordmarlboro.com
Everyone at the dealership made the experience fun and
simple to complete. The Business Development Manager was phenomenal. Keith made the purchase very easy and was extremely knowledgeable about every qu
simple to complete. The Business Development Manager was phenomenal. Keith made the purchase very easy and was extremely knowledgeable about every question I had. Will be back for my next, new Ford
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by Explorer Owner
Verified Customer
Verified Customer
Jul 25, 2026 -
Colonial Ford of Marlboro responded
Thank you for the perfect rating. We’re delighted your visit was fun and straightforward, and that Keith’s expertise answered all your questions about your new Ford Explorer. We look forward to welcoming you back for your next Ford.
Mark Babineau
General Manager
508-460-8400
Mbabineau@buycolonialfordmarlboro.com
Roger was great I came in from Colonial West in Fitchburg
I know the General Manager there Roger made the process very easy to get my New Ford Maverick
I know the General Manager there Roger made the process very easy to get my New Ford Maverick
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by ahearn920
Jul 23, 2026 -
Colonial Ford of Marlboro responded
We’re glad Roger made the process so easy for your new Ford. Thank you for sharing your five-star experience.
Mark Babineau
General Manager
508-460-8400
Mbabineau@buycolonialfordmarlboro.com
Traded my Audi for the Mercedes easy process Roger was
great to work with thanks
great to work with thanks
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by klimov.a98
Jul 17, 2026 -
Colonial Ford of Marlboro responded
Great to hear Roger guided you through trading your Audi for a Mercedes so smoothly. We’re glad the process felt straightforward. Enjoy your new Mercedes and thanks for your feedback.
Mark Babineau
General Manager
508-460-8400
Mbabineau@buycolonialfordmarlboro.com
Great guys here at colonial ford, they were really nice
and got my in and out fast
and got my in and out fast
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by Justinirosen
Jul 16, 2026 -
Colonial Ford of Marlboro responded
Thank you for sharing how quickly Roger and our team assisted you with your Dodge. We’re glad you found the process friendly and efficient. We look forward to helping you again.
Mark Babineau
General Manager
508-460-8400
Mbabineau@buycolonialfordmarlboro.com
Roger was very good this is my 3rd car i bought also Mark
is very good
is very good
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by spagnuoloraymond
Jul 14, 2026 -
Colonial Ford of Marlboro responded
Thank you for coming back for another vehicle purchase. We’re glad Roger and Mark delivered excellent service. Enjoy your Ford and we look forward to assisting you again.
Mark Babineau
General Manager
508-460-8400
Mbabineau@buycolonialfordmarlboro.com