Roel Ortiz | Page 49

Fantastic service and deal Dallas Lease Returns and our sales manager, Roel Ortiz exceeded our expectations at every turn. From locating the perfect car to working with us to e Dallas Lease Returns and our sales manager, Roel Ortiz exceeded our expectations at every turn. From locating the perfect car to working with us to ensure we received the best possible price. Roel even helped us find the lowest finance and insurance rate. Amazing service and one stop shopping experience. More

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great! it was a seamless deal. Roel was extremely knowledgeable, professional, and helpful, as was Blanca on completing the transaction. they handled everyt it was a seamless deal. Roel was extremely knowledgeable, professional, and helpful, as was Blanca on completing the transaction. they handled everything with my lender with no issues and even delivered the vehicle to my home. it was just a really cool comfortable buying experience! More

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Great Experience I purchased a 2013 Mustang GT from Dallas Lease Returns. I had originally inquired online and Roel called me back on my inquiry. There was no pressure I purchased a 2013 Mustang GT from Dallas Lease Returns. I had originally inquired online and Roel called me back on my inquiry. There was no pressure, no negotiations, price was already on website and Autotrader. Price was very competitive. I also received a fair price on my trade in. Drove the car home the same day. A few items needed to be corrected and were taken care of fully. Car had power train warranty left from Ford. Was given a 3 month warranty as well. Roel went out of his way to make sure that I was fully satisfied and any items addressed. He always follows up on any calls or emails. Very professional. More

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Horrible Terrible customer service. I suggest anyone deciding to buy a car from here to run the other way! I have never had such a horrible experience with a d Terrible customer service. I suggest anyone deciding to buy a car from here to run the other way! I have never had such a horrible experience with a dealership in my life! I was told that a car was available for purchase by the sales manager and was transferred to a salesman to have my credit ran. My salesman ran my credit and said he would give me a call back, which he never did. I drove an hour to the location to look at the car in person since my credit had already been ran over the phone. The receptionist walked me all the way to the car and let me look at it for almost 30 minutes and waited until I asked to test drive the vehicle to tell me there was already a deposit put on the car and basically it was sold. She called my salesman twice and he told ME to call HIM. I left him a voicemail and 24 hours later still have not heard back from him or the sales manager. I had to contact the general manager which told me that my salesman did call me and was not successful -LIE! The dealership does not communicate well within! When a deposit is put on a vehicle, the salesmen are not notified which means you are told vehicles are available for purchase and get your credit ran for absolutely no reason. Also, almost every vehicle has been in an accident and they try to tell you that these accidents were just "small dings in a parking lot". I would not suggest anyone purchasing a vehicle from this place. More

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Great service We picked our car out online. When we arrived for our appointment our car was waiting on us in the front, and we could see it from the lobby shining l We picked our car out online. When we arrived for our appointment our car was waiting on us in the front, and we could see it from the lobby shining like a diamond. More

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Purchase of family car This experience of buying a vehicle here was the BEST I've ever had. Everyone was very professional, friendly,& knowledgeable. I will purchase my next This experience of buying a vehicle here was the BEST I've ever had. Everyone was very professional, friendly,& knowledgeable. I will purchase my next car here. I will also tell all my family & friends!! More

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Great dealer I find what I want and their prices are great Good customer service and very friendly,I recommended of course I will coming back for more I find what I want and their prices are great Good customer service and very friendly,I recommended of course I will coming back for more More

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Fantastic Experience I found my perfect car, and I was supported the whole way through the buying process. Roel got me in and out! Great overall experience! I found my perfect car, and I was supported the whole way through the buying process. Roel got me in and out! Great overall experience! More

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Ideal for First Time Buyers Having never purchased a car before in my life, the staff at Dallas Lease Returns blew me away with their willingness to work with a credit ghost like Having never purchased a car before in my life, the staff at Dallas Lease Returns blew me away with their willingness to work with a credit ghost like myself. Everything from the facility to the inventory was kept in clean order. Give this place a try, and if you can ask for Roel Ortiz and Sam Turner. This dynamic duo will do everything they can to help get you into your next vehicle. Thank you, guys! More

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Best experience buying a car When it all seem like it wasn't going to work out. Dallas lease returns and the fabulous sales man Roel Ortiz. Made my wife's dream come true. We foun When it all seem like it wasn't going to work out. Dallas lease returns and the fabulous sales man Roel Ortiz. Made my wife's dream come true. We found her dream SUV and Roel Ortiz. Made it happen best finance team in the works. So I highly recommend Riel Ortiz he made us feel part of the family and was there whit us every step of the way THANK YOU Roel Ortiz More

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