Roel Ortiz | Page 48

Speedy, Courteous, and Professional Service I walked into Dallas Lease Returns on July 6th with my expecting fiance after speaking, in somewhat great detail, with Roel Ortiz via email and phone I walked into Dallas Lease Returns on July 6th with my expecting fiance after speaking, in somewhat great detail, with Roel Ortiz via email and phone conversation after eyeing a vehicle in particular. I was reluctant to move forward. Having purchased vehicles directly from dealerships before, I had braced myself for what I thought would be another long and arduous day of back-and-forth negotiations, bartering, and waiting. I'll happily admit that I was wrong. Mr. Ortiz and the other Dallas Lease Returns staff present that day were more than personable, accommodating, and caring. Roel was quick and precise to answer any questions and concerns I had about the purchase I was contemplating. The most impressive thing, again, was the speed of the entire process. I clocked everything at around ~4 hours; from entering, to test-driving, to finalizing paperwork. This is also more so an incredible feat due to the sheer fact that they do not have the number of staff your traditional dealership has. Roel has also been kind enough to check-in on my family and I, ensuring that the vehicle is up to our standards. To summarize, I had an amazing experience with Dallas Lease Returns, and I couldn't recommend this dealership, or Mr. Roel Ortiz enough. More

Print

Roel and Ricky were Awesome Roel Ortiz and Ricky Brockway were amazing and very kind. I was searching for a car online and I saw the car I like at Dallas Lease Returns. Next day Roel Ortiz and Ricky Brockway were amazing and very kind. I was searching for a car online and I saw the car I like at Dallas Lease Returns. Next day made a phone call and spoke to Roel. He said the car will be ready and ask for Ricky. Ricky was not pushy car salesmen or he doesn't need to call his "supervisor". He answered all my questions and couldn't be happier. After I took the car home I saw cracks on the windshield and I immediately text Role and Ricky their response was quick. Even though I bought the car as is they did the right thing and replace the windshield. I will tell everyone I know about my experience and send them to them. Meklit More

Print

Roel Ortiz was Sooo wonderful I pray about everything. This July 4th I was surfing Carguru and hit on Great Deal 2 times. Both vehicles, it turns out, belonged to Dallas Lease Retu I pray about everything. This July 4th I was surfing Carguru and hit on Great Deal 2 times. Both vehicles, it turns out, belonged to Dallas Lease Returns. Every time I hit on Great Deal, it turns out that at least one belongs to DLR. I took a leap of faith, and that was the greatest deal. Roel and his wife and staff, babysat my dog while I was vehicle shopping that same July 4th. Roel did more than anyone has EVER done to make sure I found MY F150. He had it delivered to my house 65 miles away, replaced expensive floor mats and gave fuel card. But, I felt like I was Special. DLR and Roel Ortiz are Awsome. Hit on Great Deal and take that leap!!! More

Print

Very pleasant experience Very knowledgeable and helpful staff, never felt pressured into buying a certain car. Really liked the fact that once they show you how to look up a c Very knowledgeable and helpful staff, never felt pressured into buying a certain car. Really liked the fact that once they show you how to look up a car price you were left along to roam at your leisure. More

Print

Ease and Convenience Dallas Lease Returns is a hidden gem. Roel was/is great to work with. He listens to your car needs and works with you like he is the one purchasing Dallas Lease Returns is a hidden gem. Roel was/is great to work with. He listens to your car needs and works with you like he is the one purchasing the car. A car buying experience that is truly refreshing. Customers for life. More

Print

Great experience and quick too! Roel is a professional who seeks to understand what kind of vehicle you are interested in and gives you options to consider. If you are specific abou Roel is a professional who seeks to understand what kind of vehicle you are interested in and gives you options to consider. If you are specific about color and type he is happy to continue searching for you until one is available, but the choices at DallasLeaseReturns are outstanding! If you are interested in getting a car that was previously leased, do yourself a favor and call Roel. More

Print

GO OUT OF THEIR WAY TO MAKE CUSTOMERS HAPPY! My sales manager, Roel, was very helpful and honest. He helped me purchase my first car and the car of my dreams. I went to Dallas Lease Returns to My sales manager, Roel, was very helpful and honest. He helped me purchase my first car and the car of my dreams. I went to Dallas Lease Returns to check out the 2014 Jeep Grand Cherokee I was interested in, then we took it for a test drive and after, I looked at 2 other Grand Cherokees. Never once did I feel pressured to make a decision and when I asked for information and/or time to think about things, Roel was there with the answers. This was the first dealership I had been to where they did not have a "finance/business" office. And the funny thing was, Roel didn't even push any of the "usual products" that happen in the "finance manager's/business office" of other dealers. I asked about them, and made decisions completely on my own. Excellent service all around and I got a car I always wanted. Roel really made my car buying experience hassle-free and convenient. He guided me through the financial process (since this was my first time purchasing a car) and answered any questions I had. I will definitely purchase my next car from Roel and Dallas Lease Returns. More

Print

No pressure! Best Value! I didn't know what I wanted and was able to compare all brands and models available. I found the best value at Dallas Lease Returns. Roel was extremel I didn't know what I wanted and was able to compare all brands and models available. I found the best value at Dallas Lease Returns. Roel was extremely helpful throughout the process and there was no pressure to move forward until I was completely satisfied. Will return in the future and highly recommend! More

Print

super service Roel was extremely helpful. Got a super car and had all my questions answered. He is friendly and caring. The kind of no pressure experience everyone Roel was extremely helpful. Got a super car and had all my questions answered. He is friendly and caring. The kind of no pressure experience everyone wants. More

Print

Fantastic service and deal Dallas Lease Returns and our sales manager, Roel Ortiz exceeded our expectations at every turn. From locating the perfect car to working with us to e Dallas Lease Returns and our sales manager, Roel Ortiz exceeded our expectations at every turn. From locating the perfect car to working with us to ensure we received the best possible price. Roel even helped us find the lowest finance and insurance rate. Amazing service and one stop shopping experience. More

Print