Roel Ortiz | Page 45

I know who to call... It was so nice shopping there. It's a big warehouse full of different types of vehicles. They have everything from two-door coupes to full size trucks It was so nice shopping there. It's a big warehouse full of different types of vehicles. They have everything from two-door coupes to full size trucks. All of which were unlocked. So although I wasn't going to purchase a truck I could get into one. All of the cars were nice and clean. Now, when I went it was in April. But it can get hot in Texas at any time. It was so nice to shop for a car in AC with a water bottle in hand. That can go a long way in Texas. The fact that they have a small kids session, for my son, with some popcorn which he loved also eased my stress. It was so nice just to walk around and when I was ready to hash out the details with Roel. In my case I was stuck between two Ford edges. They were two years apart but one had a sunroof and the other at Dallas Lease Returns did not. He told me bluntly what will it take for me to get you to buy our car. We negotiated the price and I forgot about the sunroof. Even after weeks went by my battery randomly stopped working. I was so stressed because I was at work and would be going home soon. What was I to do. I called Roel. He really took the time to listen and understand how stressed out I was. He got in contact with a mechanic immediately. Within a matter of minutes we had figured out a plan on how to get my car back up and ready. I was able to call AAA pay for a new battery and submit the receipt in. Within a matter of days I was able to get the whole thing situated. When you first purchase a new car you don't want it to stop randomly. But what the luck that I have it's bound to happen. But with Roel on my side, I know that I'll be back up and running in no time. For those of you outside of the Dallas-Fort Worth area. Here's a place to trust. More

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Great!! One Of The Best Car Sales Man If Not The Best, He Found Me My Dream Car In Just Weeks With All Features And Details I wanted. I Only Talked To Him Dur One Of The Best Car Sales Man If Not The Best, He Found Me My Dream Car In Just Weeks With All Features And Details I wanted. I Only Talked To Him During This Process And No One Else, Great Place, Friendly Workes And A Variety Of Cars To Choose From With great prices! I Highly Recomend You Go To Them If You are Looking For A News Car, It was A great Experience, Thanks For Everything again Roel! More

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Great All of the employees that we talked to were very polite and friendly and we found the perfect SUV we wanted that was in our price range. All of the employees that we talked to were very polite and friendly and we found the perfect SUV we wanted that was in our price range. More

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Ram 1500 Roel Ortiz was wonderful to my husband and I. We shopped from our home and he made it so easy for us! He even paid half of our shipping cost to have Roel Ortiz was wonderful to my husband and I. We shopped from our home and he made it so easy for us! He even paid half of our shipping cost to have the truck shipped to our home. Very honest and outstanding man! More

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Awesome... great people Thanks ROEL Ortiz for all the attentions ... great facilities... awesome inventory... se los recomiendo excelentes personas y buenos precios. Buen in Thanks ROEL Ortiz for all the attentions ... great facilities... awesome inventory... se los recomiendo excelentes personas y buenos precios. Buen inventario de vehículos a escoger More

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An enjoyable and efficient car buying experience From the moment Roel Ortiz offered to reserve my vehicle with a fully-refundable deposit, to when he dropped it off at my choice of shop for inspectio From the moment Roel Ortiz offered to reserve my vehicle with a fully-refundable deposit, to when he dropped it off at my choice of shop for inspection, to when he met me half-way to do the final paperwork, he provided a friendly and efficient buying experience. Competitive pricing and a quality service/product took the stress out of my car-buying experience. Roel and Dallas Lease Returns will get my first look the next time I want to purchase a vehicle. More

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Wonderful experience! From the initial conversation, I realized how exceptionally hospitable Roel Ortiz was in his role. He offered full transparency within every bit of in From the initial conversation, I realized how exceptionally hospitable Roel Ortiz was in his role. He offered full transparency within every bit of information I needed to make an informed decision, whether or not I drove away with a signed contract. I was well accommodated! I would highly recommend this service. This business's integrity is never compromised. More

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Easy and painless. Roel was super nice and friendly. He understood the situation and focused on the correct things. Worked with us late on a Saturday night too. G Roel was super nice and friendly. He understood the situation and focused on the correct things. Worked with us late on a Saturday night too. Great sales person and very knowledgeable about his products. Answered all questions and made it a great experience for my family. More

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Quick and Easy! Roel made the experience of purchasing a car extremely quick and easy. He went above and beyond to make it happen quickly and out of his way to make Roel made the experience of purchasing a car extremely quick and easy. He went above and beyond to make it happen quickly and out of his way to make the experience painless! I would definitely recommend him to anyone looking to purchase a car. Thanks Roel! More

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I felt important I'm sure Roel was working multiple deals at the time I bought my car, but I could swear I felt like his only client - never just a number. He was extr I'm sure Roel was working multiple deals at the time I bought my car, but I could swear I felt like his only client - never just a number. He was extremely thorough in explaining anything and everything I asked of him, he's extremely prompt and responsive to text and email - his all-around customer service is top notch. He also let me test drive the car overnight, which was the best business decision ever. It gave me a chance to fall in love with the car to the point that I didn't want to give it back. I could have gotten the same model car with virtually the same mileage for several thousand less at another dealership, but they gave me the run around, and I was HAPPY to pay extra for Roel and DLR's amazing customer service and policies. I felt taken care of not only from start to finish, but past the point of handing over the check. I HIGHLY recommend Roel and his team and will continue to recommend them to my friends and family for future purchases. More

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