***SE HABLA ESPANOL*** With a background that features 28 years of Sales and Finance experience, Roel is dedicated to doing one thing here at DLR, and that is to help his clients find the perfect fit for their respective vehicle needs. Roel has helped thousands of clients while working across the state of Texas in Sales and Finance since graduating from the University of Texas-Rio Grande Valley in 1997. Roel and his family have called Dallas home since the summer of 2007. When he is not helping his clients at DLR, Roel enjoys traveling to his family ranch on the South Texas border, vacationing, and playing Golf.
Read moreDealership Experience
10 yrs, 8 mos
Industry Experience
10 yrs, 8 mos
Languages Spoken
English
Spanish
Employee Video
508 Reviews
Write a Review508 Reviews of Roel Ortiz
June 08, 2018
Gracias exelente Roel Ortiz por tu ayuda. Estuvimos buscando nuestro vehiculo durante un mes hasta que encontramos la compania de Dallas Lease Returns, encontramos el vehiculo en el estado qu Estuvimos buscando nuestro vehiculo durante un mes hasta que encontramos la compania de Dallas Lease Returns, encontramos el vehiculo en el estado que queriamos las millas y el major precio, debo aggradecer poder haber sido atendido por Roel quien desde el principio nos dio la seguridad necesaria para entender que siempre buscaria estar dentro de el major trato para con nosotros, como compradores siempre sentimos que algo se fue de nuestra atencion y eso nos da la sensacion de haber perdido en esa compra, gracias a Roel Ortiz nada de esto sucedio y agradesco siempre alla atendido mis llamadas, texto y respondido mis preguntas.. More
June 07, 2018
Excellent customer satisfaction Really good customer service, he was able to get me to purchase a vehicle the same day i went, he also gave me every detail about the car i purchased Really good customer service, he was able to get me to purchase a vehicle the same day i went, he also gave me every detail about the car i purchased and about a few others. Another thing was that he had a good personality and he was very professional. More
June 06, 2018
Sienna Purchase Roel and Dallas Lease Returns was a breath of fresh air. Incredible experience from start to finish. Car was in great condition and sales experience w Roel and Dallas Lease Returns was a breath of fresh air. Incredible experience from start to finish. Car was in great condition and sales experience was painless. We drove 2 hours one way to get a car at another dealership 2 days prior to working with Roel and our was a nightmare. The salesman was an hour and a half late. The car was not in the condition the salesman lead on to so dealing with Roel I was a little reserved at first. After we got to the facility, met Roel, and saw the vehicle all my skepticism went away. I would highly recommend checking them out and working with Roel. More
May 31, 2018
Best Experience Ever This was the best experience we have ever had when purchasing a car. Roel can't be a sales person because his actions contradict everything you've ev This was the best experience we have ever had when purchasing a car. Roel can't be a sales person because his actions contradict everything you've ever heard or felt about a "used car salesman". He has such honesty and integrity, truly wants the customer to be happy, to get the car they want and to have a pleasant buying experience. He went above and beyond what anyone would expect to make sure the car we purchase was as mechanically sound as possible. I would recommend Roel and Dallas Lease to anyone looking to purchase a car. Excellent customer service by the rest of the staff, so friendly and accommodating. I will be back in 4 years for my next vehicle. More
May 29, 2018
World Class Service This is my second vehicle purchase from DLR and I would strongly recommend these guys to anyone . Their is no pressure to purchase and they know their This is my second vehicle purchase from DLR and I would strongly recommend these guys to anyone . Their is no pressure to purchase and they know their cars. I am difficult to deal with and these guys did amazing . They have a customer for life . Thank you Again Roel and Al More
Other Employees Tagged: Al Castro
May 26, 2018
The best experience buying a car hands down I have NEVER experienced a car dealer like this before the BEST customer service hands down Roel and Juan went above and beyond my expectations it is I have NEVER experienced a car dealer like this before the BEST customer service hands down Roel and Juan went above and beyond my expectations it is hard for me to put into words the experience my wife and i have had buying this SUV from DLR they worked very hard to finance us and get what we needed to make it work answered all our questions if you ever want a smooth car buying experience with no hassle and upfront sales staff i would definitely recommend them hands down a big THANKS to Roel and Juan More
Other Employees Tagged: Juan Contreras
May 19, 2018
Second vehicle From the begging roel was helpful no pressure ,he answered all my questions. This is my second vehicle I purchase from this place and roel was a big p From the begging roel was helpful no pressure ,he answered all my questions. This is my second vehicle I purchase from this place and roel was a big part of me buying the second vehicle . More
May 16, 2018
Great place to buy a car with great prices Excellent buying experience . Roel the salesman answered all my questions on the phone and when I drove 2 hrs to the dealership everything was just as Excellent buying experience . Roel the salesman answered all my questions on the phone and when I drove 2 hrs to the dealership everything was just as he explained or better! More
May 05, 2018
Great experience Roel was great from the beginning to the end. He was helpful and made it really easy for me to decide on the purchase of the vehicle. Everyone was r Roel was great from the beginning to the end. He was helpful and made it really easy for me to decide on the purchase of the vehicle. Everyone was really nice at the dealership and all the customers were smiling. My daughter loves the car! My experience was great !!!!!! Thanks again Roel 👍🏾 More
April 27, 2018
First-time MiniVan Owners By far the best car-buying experience I've ever had. Great inventory. Great salesforce. Roel was very knowledgeable and very helpful throughout. No ha By far the best car-buying experience I've ever had. Great inventory. Great salesforce. Roel was very knowledgeable and very helpful throughout. No hard-sale tactics. No games. No bait and switch. More

