Roel Ortiz
Roel Ortiz at Dallas Lease Returns
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Roel Ortiz

General Sales Manager

Dallas Lease Returns

14335 Inwood Rd
Dallas, TX 75244

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4.9
449 Reviews

***SE HABLA ESPANOL*** With a background that features 28 years of Sales and Finance experience, Roel is dedicated to doing one thing here at DLR, and that is to help his clients find the perfect fit for their respective vehicle needs. Roel has helped thousands of clients while working across the state of Texas in Sales and Finance since graduating from the University of Texas-Rio Grande Valley in 1997. Roel and his family have called Dallas home since the summer of 2007. When he is not helping his clients at DLR, Roel enjoys traveling to his family ranch on the South Texas border, vacationing, and playing Golf.

Dealership Experience

9 yrs, 1 mo

Industry Experience

9 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

Employee Video

4.9

449 Reviews

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449 Reviews of Roel Ortiz

April 24, 2025

Dealership Rating
Employee Rating

Dallas Lease and Eric Taylor made the whole process effortless and easy! Thank you for your amazing customer service! More

by Tshadaniels
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Taylor, Parveen Rajendran

Apr 24, 2025

Dallas Lease Returns responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 23, 2025

Dealership Rating
Employee Rating

DLR and Pete were solid to work with. Would buy a 3rd car from them More

by Kyle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kris Gaerlan, Pete Hankins

Apr 23, 2025

Dallas Lease Returns responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Dallas Lease Returns.

April 19, 2025

Dealership Rating
Employee Rating

Brad helped my grandson get his black beautiful Camaro. He made it seem so simple and smooth!! Thx More

by Ajernigan1941
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Parveen Rajendran, Brad Hoang

Apr 19, 2025

Dallas Lease Returns responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 17, 2025

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Great selection of vehicles! Great people all around, great attention and very helpful and not pushy! More

by Cram915
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 17, 2025

Dallas Lease Returns responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Dallas Lease Returns.

April 02, 2025

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The most comfortable buying experience ever. The people at this dealership aren’t pushy or annoying. They know the cars sell themselves! This is the 2nd purchase from Dallas Lease Returns in my More

by bee_3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Roderick Adair

Apr 03, 2025

Dallas Lease Returns responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

March 31, 2025

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Employee Rating

I had a great experience with purchasing my Escalade from Dallas Lease Returns. I flew in from El Paso and Afton picked my wife and I from the airport. I test drove the vehicle back to their beautiful faci More

by robreza2003
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Afton Stark

Apr 01, 2025

Dallas Lease Returns responded

Thank you for choosing Dallas Lease Returns. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 28, 2025

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Employee Rating

Robert Yousef and Roel Ortiz were awesome. They made the process so smooth and easy!! Will be back again! Caamon! More

by Prox.l
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 28, 2025

Dallas Lease Returns responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 22, 2025

Dealership Rating
Employee Rating

I’m starting to finish dealing with the dealership with nothing but five star excellence especially dealing with Robert Yousef and Ty Jones. Every Every question I had was answered immediately. I wish ever More

by squad56
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 25, 2025

Dallas Lease Returns responded

It's great to hear that Robert and Ty were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Dallas Lease Returns!

March 19, 2025

Dealership Rating
Employee Rating

Brad is genuine, caring, and very professional! We first met him a little over a year ago, and the experience he provided to our son was phenomenal. My family and I agree that we will only purchase More

by Hernandez P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 19, 2025

Dallas Lease Returns responded

Thank you for your business and this review. We're happy to hear Brad and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 14, 2025

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Employee Rating

OMG! ...Brad is definitely the go to guy in Texas. He cares about not only the customers vehicle but he cares about you as a customer. He is honest and str More

by loganglenn89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brad Hoang, Ricky Brockway

Mar 16, 2025

Dallas Lease Returns responded

It's great to hear that Brad provided you with such an excellent experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Dallas Lease Returns!

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