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Roel Ortiz
Refer Me
415 Reviews
***SE HABLA ESPANOL*** With a background that features 28 years of Sales and Finance experience, Roel is dedicated to doing one thing here at DLR, and that is to help his clients find the perfect fit for their respective vehicle needs. Roel has helped thousands of clients while working across the state of Texas in Sales and Finance since graduating from the University of Texas-Rio Grande Valley in 1997. Roel and his family have called Dallas home since the summer of 2007. When he is not helping his clients at DLR, Roel enjoys traveling to his family ranch on the South Texas border, vacationing, and playing Golf.
Read moreDealership Experience
8 yrs, 8 mos
Industry Experience
8 yrs, 8 mos
Languages Spoken
English
Spanish
Employee Video
415 Reviews
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415 Reviews of Roel Ortiz
November 18, 2024
Saw this truck online and requested a follow up from the dealership. I was contacted by Johnny Kenney. He answered every question I had about the vehicle. He even went to the vehicle and personally talked m dealership. I was contacted by Johnny Kenney. He answered every question I had about the vehicle. He even went to the vehicle and personally talked me through all the options/condition. Johnny was not pushy but let me make my mind up about pursuing this purchase. Also worked with me on the financing to get what I needed. Very satisfied with my experience with this dealership and with Johnny specifically. More
by Tgodwin1716
Other Employees Tagged: Johnny Kenney, Ricky Brockway
November 15, 2024
Gabe was great and very knowledgeable. Process was great and dealership was a great experience Process was great and dealership was a great experience More
by cscmnt
Other Employees Tagged: Kris Gaerlan, Angelica Mitchell, Gabriel Harris
October 26, 2024
Very clean, great people. Eric was great to work with. Many great vehicles on hand at great prices. Eric was great to work with. Many great vehicles on hand at great prices. More
by Daniel
Other Employees Tagged: Kris Gaerlan, Alex Al-Khafaji, Eric Taylor, Parveen Rajendran, Ricky Brockway, Angelica Mitchell
October 10, 2024
Hello, purchased my second car from Dallas Lease returns, Family, Teamwork, Dedication, Above and beyond. Just a few words, I could do more but next time and there will be, I have also sent friends that have Family, Teamwork, Dedication, Above and beyond. Just a few words, I could do more but next time and there will be, I have also sent friends that have the same Vibe!!, a Thousand Thank You's to Anthony Zegarelli, did not leave my side from 12-7:30, I think I touched every car in the lot 3-4 times, sorry, but we got what we wanted, we also had help from Ricky Brockway and I think we called Roel Ortiz at home on his day off multiple times. and I can't forget the young receptionist, Maybe Caitlin who was very patient with us. Thank you!! DLR, I hope to send you more customers, and yes I'll be back in about 100,000 miles More
by wmbradley64
Other Employees Tagged: Anthony Zegarelli, Ricky Brockway , Caitlin - receptionist
September 28, 2024
Alexis is amazing. She went above and beyond to make sure we were comfortable. I’m so happy about her service. She went above and beyond to make sure we were comfortable. I’m so happy about her service. More
by Olu
Other Employees Tagged: Alexis Garcia , Mr Pete
September 26, 2024
Talked on the phone with Afton about a car last month! Afton, cares about putting you in the right car for you! Her professionalism is off the chart! What is even better is she treats you with respect. Af Afton, cares about putting you in the right car for you! Her professionalism is off the chart! What is even better is she treats you with respect. Afton, is special! Highly recommended!!!! More
by pastorpick11
Other Employees Tagged: Kris Gaerlan, Alex Al-Khafaji, Afton Stark
September 21, 2024
I’ve had several great buying experiences at Dallas Lease Returns . Currently working with Chris M on my next purchase and he has been super helpful. Thanks Returns . Currently working with Chris M on my next purchase and he has been super helpful. Thanks More
by Richard A.
Other Employees Tagged: Chris Mikell
July 27, 2024
I’ve never experienced the awesomeness & support from this dealership! From emails, messages to phone calls; this place is an absolute go to when purchasing your next auto! Thanks, Mr. Robert Yousef! this dealership! From emails, messages to phone calls; this place is an absolute go to when purchasing your next auto! Thanks, Mr. Robert Yousef! More
by JAMES JRO
Other Employees Tagged: Robert Yousef, Angelica Mitchell
July 23, 2024
Everyone at Dallas Lease Returns exceeded my expectations by a landslide! It's one of the few businesses where the employees and management team actually treat people like human beings- instead of like trans by a landslide! It's one of the few businesses where the employees and management team actually treat people like human beings- instead of like transactions. Customer service is almost dead in this country, but it's alive and well at Dallas Lease Returns! I can't thank them enough for being who they are, and I can't recommend them enough to everyone in the DFW Metroplex! You owe it to yourself to get your next vehicle from them, and you won't regret it! Thank you again to everyone at Dallas Lease Returns! Sincerely, -Eric (Your BIGGEST fan!) More
by Eric
Other Employees Tagged: Angelica Mitchell
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