Roel Ortiz
Roel Ortiz at Dallas Lease Returns
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Roel Ortiz

General Sales Manager

Dallas Lease Returns

14335 Inwood Rd
Dallas, TX 75244

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4.9
437 Reviews

***SE HABLA ESPANOL*** With a background that features 28 years of Sales and Finance experience, Roel is dedicated to doing one thing here at DLR, and that is to help his clients find the perfect fit for their respective vehicle needs. Roel has helped thousands of clients while working across the state of Texas in Sales and Finance since graduating from the University of Texas-Rio Grande Valley in 1997. Roel and his family have called Dallas home since the summer of 2007. When he is not helping his clients at DLR, Roel enjoys traveling to his family ranch on the South Texas border, vacationing, and playing Golf.

Dealership Experience

8 yrs, 11 mos

Industry Experience

8 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

Employee Video

4.9

437 Reviews

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437 Reviews of Roel Ortiz

February 11, 2025

Dealership Rating
Employee Rating

As soon as I walked in I was greeted by a very welcoming receptionist, Ms. Angelica. My interaction with her let me know right away that Dallas Lease Returns is family oriented. I knew then I was giving the More

by kryddek
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 11, 2025

Dallas Lease Returns responded

Thank you for your very kind review. Angelica, Rod, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Dallas Lease Returns.

February 10, 2025

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Employee Rating

I recently had the pleasure of purchasing a car with the help of Brad and Christian at Dallas Lease Return, and the experience was nothing short of amazing! From the moment I walked in, they made the entire More

by Sherryann111
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 10, 2025

Dallas Lease Returns responded

Thanks for your feedback on your recent visit to Dallas Lease Returns. It's great to hear that we were able to assist you and that you had such a positive experience.

February 09, 2025

Dealership Rating
Employee Rating

Blanca is an absolute angel to work with she is as beautiful inside as she is outside. I have bought four cars from Blanca and there is a reason for that( number one she is a consummate professional. More

by PG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 09, 2025

Dallas Lease Returns responded

It's great to hear that Blanca was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Dallas Lease Returns!

February 04, 2025

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Employee Rating

It’s hard to put into words how amazing Edgar was to my husband and I. He made us buying our car so easy and we are very grateful. Also, I would like to extend a huge thank you to the crew from Dallas Leas More

by smramirez0010
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 04, 2025

Dallas Lease Returns responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Dallas Lease Returns.

January 25, 2025

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Employee Rating

Very pleasing dealership with all vehicles inside. Bobby N worked hard to get in and out quickly. More

by David.hill303
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 26, 2025

Dallas Lease Returns responded

Thanks, David, for sharing your thoughts about your experience with Dallas Lease Returns. We appreciate your business and hope to see you again soon!

January 25, 2025

Dealership Rating
Employee Rating

Charles P was so great! He answered every question I had, followed up our trip the day after from traveling to Dallas. Sent the vehicle out for inspection and gave us every More

by Albert
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 26, 2025

Dallas Lease Returns responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, Albert, please do not hesitate to let us know. We are always happy to help!

January 16, 2025

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Employee Rating

Brad was awesome. He found the perfect truck for us and helped us through every step of the purchase. We will definitely be back for our next purchase. More

by draypavey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brad Hoang

Jan 16, 2025

Dallas Lease Returns responded

We are very happy to hear that Brad provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 16, 2025

Dealership Rating
Employee Rating

Clean, professional, responsive and reasonable. The location and service were impressive. I would do business here again. More

by jcast2413
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Taylor

Jan 17, 2025

Dallas Lease Returns responded

Thanks for sharing about your experience with Dallas Lease Returns. We appreciate your business and hope to see you again soon!

January 12, 2025

Dealership Rating
Employee Rating

Edgar provided the most exquisite customer service! It’s is very difficult shopping for a vehicle from another state. Edgar answer all my questions and kept me informed about all details pertaining to More

by Janill.b
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edgar Silva

Jan 12, 2025

Dallas Lease Returns responded

Thank you, Janill, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Dallas Lease Returns are glad to have you as a customer.

January 11, 2025

Dealership Rating
Employee Rating

From the time I logged on to the website until the time I went into the office on several occasions to find the perfect vehicle, my experience was exceptional. Kerron and Robert both worked patiently with hi More

by dezronherron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 12, 2025

Dallas Lease Returns responded

It's great to hear that Kerron and Robert were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Dallas Lease Returns!

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