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
***SE HABLA ESPANOL*** With a background that features 28 years of Sales and Finance experience, Roel is dedicated to doing one thing here at DLR, and that is to help his clients find the perfect fit for their respective vehicle needs. Roel has helped thousands of clients while working across the state of Texas in Sales and Finance since graduating from the University of Texas-Rio Grande Valley in 1997. Roel and his family have called Dallas home since the summer of 2007. When he is not helping his clients at DLR, Roel enjoys traveling to his family ranch on the South Texas border, vacationing, and playing Golf.
Read moreDealership Experience
8 yrs, 11 mos
Industry Experience
8 yrs, 11 mos
Languages Spoken
English
Spanish
Employee Video
437 Reviews
Write a Review437 Reviews of Roel Ortiz
February 11, 2025
As soon as I walked in I was greeted by a very welcoming receptionist, Ms. Angelica. My interaction with her let me know right away that Dallas Lease Returns is family oriented. I knew then I was giving the receptionist, Ms. Angelica. My interaction with her let me know right away that Dallas Lease Returns is family oriented. I knew then I was giving them my business. My salesman Rod, is the best, see him if you need a car. From the beginning he was responsive, communicative, and transparent. This was my fourth car purchase and I must say that Dallas Lease Returns is by far the best experience. The entire process was easy and every employee including the manager that I met were sincerely nice and shared a story with me. I will definitely recommend Dallas Lease Returns to my family and friends. More
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Other Employees Tagged: Christian Hall, Angelica Mitchell, Marvin Hoyla, Roderick Adair
February 10, 2025
I recently had the pleasure of purchasing a car with the help of Brad and Christian at Dallas Lease Return, and the experience was nothing short of amazing! From the moment I walked in, they made the entire help of Brad and Christian at Dallas Lease Return, and the experience was nothing short of amazing! From the moment I walked in, they made the entire process smooth, transparent, and stress-free. Brad was incredibly knowledgeable and took the time to understand exactly what I was looking for. He never pressured me into a decision and provided honest insights about different options. Christian was equally fantastic, handling the financing and paperwork with efficiency and professionalism. He explained everything clearly, ensuring there were no surprises along the way. What truly stood out was their commitment to customer satisfaction. They went above and beyond to make sure I was happy with my purchase, answering all my questions and making sure I drove off with confidence and they even followed up after my purchase just to make sure everything was okay. I was so used to driving away from the dealership and then never hearing from anybody again. Which goes to show you they actually do care! If you’re looking for a seamless and enjoyable car-buying experience, I highly recommend working with Brad and Christian at Dallas Lease Return. They made the process easy, enjoyable, and even exciting! They have a customer for life!! More
Other Employees Tagged: Chris Mikell, Christian Hall, Brad Hoang
February 09, 2025
Blanca is an absolute angel to work with she is as beautiful inside as she is outside. I have bought four cars from Blanca and there is a reason for that( number one she is a consummate professional. beautiful inside as she is outside. I have bought four cars from Blanca and there is a reason for that( number one she is a consummate professional. She will always give her best effort and strongly believes in going that extra yard to take care of her clients. That is a rare find. I will buy again. More
Other Employees Tagged: Kris Gaerlan, Chris Mikell, Blanca Benitez, Parveen Rajendran, Angelica Mitchell
February 04, 2025
It’s hard to put into words how amazing Edgar was to my husband and I. He made us buying our car so easy and we are very grateful. Also, I would like to extend a huge thank you to the crew from Dallas Leas husband and I. He made us buying our car so easy and we are very grateful. Also, I would like to extend a huge thank you to the crew from Dallas Lease Returns. They were very kind and helpful as well. Everyone made us feel very welcome, especially Roel and Edgar. I would definitely recommend this place to family and friends. More
Other Employees Tagged: Parveen Rajendran, Edgar Silva, Angelica Mitchell
January 25, 2025
Very pleasing dealership with all vehicles inside. Bobby N worked hard to get in and out quickly. Bobby N worked hard to get in and out quickly. More
Other Employees Tagged: Bobby Nicholson, Parveen Rajendran, Angelica Mitchell
January 25, 2025
Charles P was so great! He answered every question I had, followed up our trip the day after from traveling to Dallas. Sent the vehicle out for inspection and gave us every He answered every question I had, followed up our trip the day after from traveling to Dallas. Sent the vehicle out for inspection and gave us every detail about the vehicle. He and the finance manager helped lower the rate. More
Other Employees Tagged: Parveen Rajendran, Charles Pollard, Angelica Mitchell
January 16, 2025
Brad was awesome. He found the perfect truck for us and helped us through every step of the purchase. We will definitely be back for our next purchase. He found the perfect truck for us and helped us through every step of the purchase. We will definitely be back for our next purchase. More
Other Employees Tagged: Brad Hoang
January 16, 2025
Clean, professional, responsive and reasonable. The location and service were impressive. I would do business here again. The location and service were impressive. I would do business here again. More
Other Employees Tagged: Eric Taylor
January 12, 2025
Edgar provided the most exquisite customer service! It’s is very difficult shopping for a vehicle from another state. Edgar answer all my questions and kept me informed about all details pertaining to It’s is very difficult shopping for a vehicle from another state. Edgar answer all my questions and kept me informed about all details pertaining to the purchasing process. More
Other Employees Tagged: Edgar Silva
January 11, 2025
From the time I logged on to the website until the time I went into the office on several occasions to find the perfect vehicle, my experience was exceptional. Kerron and Robert both worked patiently with hi went into the office on several occasions to find the perfect vehicle, my experience was exceptional. Kerron and Robert both worked patiently with him and provided me first class service. I’m grateful for the car and experience. The manager even came to check on my experience and help expedite things. The front desk receptionist was positive and encouraging. More
Other Employees Tagged: Robert Schultz, Kerron Sayers, Angelica Mitchell
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