

***SE HABLA ESPANOL*** With a background that features 28 years of Sales and Finance experience, Roel is dedicated to doing one thing here at DLR, and that is to help his clients find the perfect fit for their respective vehicle needs. Roel has helped thousands of clients while working across the state of Texas in Sales and Finance since graduating from the University of Texas-Rio Grande Valley in 1997. Roel and his family have called Dallas home since the summer of 2007. When he is not helping his clients at DLR, Roel enjoys traveling to his family ranch on the South Texas border, vacationing, and playing Golf.
Read moreDealership Experience
9 yrs, 1 mo
Industry Experience
9 yrs, 1 mo
Languages Spoken
English
Spanish
Employee Video
445 Reviews
Write a Review445 Reviews of Roel Ortiz
April 02, 2025
The most comfortable buying experience ever. The people at this dealership aren’t pushy or annoying. They know the cars sell themselves! This is the 2nd purchase from Dallas Lease Returns in my The people at this dealership aren’t pushy or annoying. They know the cars sell themselves! This is the 2nd purchase from Dallas Lease Returns in my household. We 10/10 recommend. Thanks for your help Roderick! You were awesome even though you took a terrible picture of me! More

Other Employees Tagged: Roderick Adair
March 31, 2025
I had a great experience with purchasing my Escalade from Dallas Lease Returns. I flew in from El Paso and Afton picked my wife and I from the airport. I test drove the vehicle back to their beautiful faci Dallas Lease Returns. I flew in from El Paso and Afton picked my wife and I from the airport. I test drove the vehicle back to their beautiful facility, gave it a thorough inspection and bought it on the spot. I was in a rush for a family gathering and they expedited my sale without any issues. Roel and Afton treated us like royalty. By the way, the interest rate on the vehicle loan was just as good as my own credit union and they worked with me on the purchase price. I hate the hassle of buying a vehicle BUT Dallas Lease Returns made for a NO PRESSURE and STRESS FREE experience! More
Other Employees Tagged: Afton Stark
March 28, 2025
Robert Yousef and Roel Ortiz were awesome. They made the process so smooth and easy!! Will be back again! Caamon! They made the process so smooth and easy!! Will be back again! Caamon! More
Other Employees Tagged: Parveen Rajendran, Robert Yousef, Angelica Mitchell
March 22, 2025
I’m starting to finish dealing with the dealership with nothing but five star excellence especially dealing with Robert Yousef and Ty Jones. Every Every question I had was answered immediately. I wish ever nothing but five star excellence especially dealing with Robert Yousef and Ty Jones. Every Every question I had was answered immediately. I wish every car buying experience could’ve gone like this. More
Other Employees Tagged: Ty Jones, Robert Yousef, Angelica Mitchell
March 19, 2025
Brad is genuine, caring, and very professional! We first met him a little over a year ago, and the experience he provided to our son was phenomenal. My family and I agree that we will only purchase We first met him a little over a year ago, and the experience he provided to our son was phenomenal. My family and I agree that we will only purchase vehicles from Brad from now on. He’s truly one of a kind! More
Other Employees Tagged: Parveen Rajendran, Brad Hoang, Ricky Brockway
March 14, 2025
OMG! ...Brad is definitely the go to guy in Texas. He cares about not only the customers vehicle but he cares about you as a customer. He is honest and str ...Brad is definitely the go to guy in Texas. He cares about not only the customers vehicle but he cares about you as a customer. He is honest and straight forward with no room for gimmicks. I will definitely tell ALL my friends and family about him. Thanks Brad for all you do. More
Other Employees Tagged: Brad Hoang, Ricky Brockway
March 08, 2025
5th car from Brad and Team in the last year! Excellent Customer Service each and every time. My family appreciates your dedication…makes such a difference. Excellent Customer Service each and every time. My family appreciates your dedication…makes such a difference. More
Other Employees Tagged: Parveen Rajendran, Christian Hall, Brad Hoang
February 28, 2025
Great Dealership. ....................................!!!!! Bought my dream F350 Tremor from Brad and Pete. Will do businesses again ....................................!!!!! Bought my dream F350 Tremor from Brad and Pete. Will do businesses again More
Other Employees Tagged: Pete Hankins, Parveen Rajendran, Brad Hoang
February 11, 2025
As soon as I walked in I was greeted by a very welcoming receptionist, Ms. Angelica. My interaction with her let me know right away that Dallas Lease Returns is family oriented. I knew then I was giving the receptionist, Ms. Angelica. My interaction with her let me know right away that Dallas Lease Returns is family oriented. I knew then I was giving them my business. My salesman Rod, is the best, see him if you need a car. From the beginning he was responsive, communicative, and transparent. This was my fourth car purchase and I must say that Dallas Lease Returns is by far the best experience. The entire process was easy and every employee including the manager that I met were sincerely nice and shared a story with me. I will definitely recommend Dallas Lease Returns to my family and friends. More

Other Employees Tagged: Christian Hall, Angelica Mitchell, Marvin Hoyla, Roderick Adair
February 10, 2025
I recently had the pleasure of purchasing a car with the help of Brad and Christian at Dallas Lease Return, and the experience was nothing short of amazing! From the moment I walked in, they made the entire help of Brad and Christian at Dallas Lease Return, and the experience was nothing short of amazing! From the moment I walked in, they made the entire process smooth, transparent, and stress-free. Brad was incredibly knowledgeable and took the time to understand exactly what I was looking for. He never pressured me into a decision and provided honest insights about different options. Christian was equally fantastic, handling the financing and paperwork with efficiency and professionalism. He explained everything clearly, ensuring there were no surprises along the way. What truly stood out was their commitment to customer satisfaction. They went above and beyond to make sure I was happy with my purchase, answering all my questions and making sure I drove off with confidence and they even followed up after my purchase just to make sure everything was okay. I was so used to driving away from the dealership and then never hearing from anybody again. Which goes to show you they actually do care! If you’re looking for a seamless and enjoyable car-buying experience, I highly recommend working with Brad and Christian at Dallas Lease Return. They made the process easy, enjoyable, and even exciting! They have a customer for life!! More
Other Employees Tagged: Chris Mikell, Christian Hall, Brad Hoang
