Rodney Porter | Page 86

My agent was great. He answered all the questions I had, he was very polite and helpful. After my car was serviced he went over everything and possible things needed in the future. he was very polite and helpful. After my car was serviced he went over everything and possible things needed in the future. More

by Cbgriffincb Verified Customer Verified Customer

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Overall not amazing communication. It's left a lot on the customer to ask clarifying questions, next steps etc. More than once I was promised things that I was told would be 'no problem' only for them to in customer to ask clarifying questions, next steps etc. More than once I was promised things that I was told would be 'no problem' only for them to in fact be a problem when the time came to come through on it. It's also telling overhearing some other conversations between service staff and customers, on more than one occasion it seems like the service staff was being deliberately obtuse to 'get back' at another department that had pointed the customer to the service desk for a solution. In the end though that just leaves an unhappy customer. Overall they're probably no different from any other dealership's service department but let's be honest, that's not a high bar. More

by jwc123 Verified Customer Verified Customer

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Very fair, fast and accurate. I will be a repeat customer. Rodney was exceptional and very good at explaining everything to me. A very good experience customer. Rodney was exceptional and very good at explaining everything to me. A very good experience More

by pmlicata Verified Customer Verified Customer

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Maintained great communication throughout the repair process. Called daily on the progress as parts needed to be ordered. My consultant was great as to keeping price for the repair in mind as he talke process. Called daily on the progress as parts needed to be ordered. My consultant was great as to keeping price for the repair in mind as he talked to me. More

by Dfreiberg1@wi.rr.com Verified Customer Verified Customer

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Routine oil change and tire rotation service provided on time and budget thoroughly inspected vehicle for any safety or recall issues advisor did excellent job keeping me informed of status and vehicle con time and budget thoroughly inspected vehicle for any safety or recall issues advisor did excellent job keeping me informed of status and vehicle condition More

by geertsen Verified Customer Verified Customer

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Very kind and knowledgeable staff. Would recommend their Sevice Department to others a well. Not sure about some of the staff cleaning the car though. Sevice Department to others a well. Not sure about some of the staff cleaning the car though. More

by JANETBRUENNING Verified Customer Verified Customer

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Very good service and very polite employees. They provided a ride home so there was not a wasted day waiting for the repairs. Highly recommend provided a ride home so there was not a wasted day waiting for the repairs. Highly recommend More

by Law36 Verified Customer Verified Customer

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At HOK, they do a thorough inspection no matter if it's for routine maintenance or unexpected visit. The staff is friendly & the facility is clean and welcoming. for routine maintenance or unexpected visit. The staff is friendly & the facility is clean and welcoming. More

by shortck122 Verified Customer Verified Customer

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Very courteous both while booking the appointment, during drop off, and for pick up. Happy to answer questions and went over work done today and things that will likely be due at next maintenance drop off, and for pick up. Happy to answer questions and went over work done today and things that will likely be due at next maintenance More

by dcschne2 Verified Customer Verified Customer

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A stressful tire problem taken care of promptly and honestly. honestly. More

by Jeanie Verified Customer Verified Customer

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