Rodney Lau

In April 2025 I brought my 2017 CRV in because the metal part from under the car fell down & was scraping the ground as we drove home from Orlando. Paid hundreds of dollars to have it fixed as it was not co part from under the car fell down & was scraping the ground as we drove home from Orlando. Paid hundreds of dollars to have it fixed as it was not covered under warranty. Today January 24, 2026 the metal piece is again hanging & visible from the front of the car although has not yet hit the ground. Took the car in this morning & was told that it would not be covered under any type of warranty as this is “not a defect”. I’m not sure how many cars you have owned in your lifetime but I have owned at least 10 & this is THE ONLY CAR this has ever happened to! This man proceeded to tell me that it’s a “common thing” he sees it all the time. I asked for statistics & was laughed at. Of course you cannot provide that. I owned a Buick for 11 years, 11 years & never once had this happen. Yet, I’ve owned this car for 6 years & now twice in less than a year this has happened & you are going to tell me that the work was done correctly & how absurd it is for me to think it should be covered & that it was done incorrectly when it was fixed in April. I asked him how many times this has happened to his car & first he said never then said 3 times. & he also drives a Honda….hmmm sounds like a Honda problem to me!!! The customer service here has always been pretty bad. The wait times even with appointments are outrageous but this was the end of my business with Brahman Honda. The fact that you would not even consider that it had been done incorrectly & say that it has been almost a year. Since when are we replacing these parts every year?!?! Ridiculous! I will be screaming from the roof tops to never buy a car from this dealership! Your dealership needs to learn customer service skills. More

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Dealing with Peter Maytin was the most disappointing experience I've have ever had with a GM. I have nothing good to say about my recent experience with Braman Honda. I was lied to and my whole situatio experience I've have ever had with a GM. I have nothing good to say about my recent experience with Braman Honda. I was lied to and my whole situation was mishandled. More

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My purchasing experience was excellent. My sales person Jarred took care of me throughout the complete process of purchasing my vehicle. My sales person Jarred took care of me throughout the complete process of purchasing my vehicle. More

by WALTSALVATIERRA Verified Customer Verified Customer

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The seller was very attentive to our request and needs. Always informative. Thank you for your support. Always informative. Thank you for your support. More

by MERY336 Verified Customer Verified Customer

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Great service and everyone was making sure I was taken cared of while I waited. Which was a short amount of time. cared of while I waited. Which was a short amount of time. More

by Loko809 Verified Customer Verified Customer

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Service experience was lengthy but satisfying. Product was costly and one query towards a coveragdd Ed was left unanswered by the supervisor. Product was costly and one query towards a coveragdd Ed was left unanswered by the supervisor. More

by SAMINA01KOHAT Verified Customer Verified Customer

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Wonderful service zero complaints. Will definitely be coming back. Quality service and employees. Highly recommend Will definitely be coming back. Quality service and employees. Highly recommend More

by ARIELTAGLEROSE Verified Customer Verified Customer

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Vada is fantastic and goes beyond the call to be helpful. I would recommend her to everyone. I would recommend her to everyone. More

by rbadillo1234 Verified Customer Verified Customer

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Vito is always prompt, courteous, and provides excellent customer service every visit. The best and knowledgeable customer service every visit. The best and knowledgeable More

by TGCAT89 Verified Customer Verified Customer

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I want to thank Susan for getting me through the 3 weeks without my car due to the electric power steering gearbox had to be replaced on my vehicle that had only 5762 miles on it. It was upsetting at first without my car due to the electric power steering gearbox had to be replaced on my vehicle that had only 5762 miles on it. It was upsetting at first but after I had made contact with American Honda they expeditated getting the part to Braman faster then waiting until April . I know I was a pain to Susan put as my service advisor she was fantastic and kept me informed. Even Rodney Lau the service manager was fantastic handling my issues along the way. Brman should be so lucky to have these great employees More

by 5GOLDENS Verified Customer Verified Customer

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