Robin Gurtner

I am very annoyed by the service this department has given me in the past. As I said earlier I was told my tires were rotated on a previous visit. Once I got home I started checking out the tires to m given me in the past. As I said earlier I was told my tires were rotated on a previous visit. Once I got home I started checking out the tires to make sure they were rotated. However, there is a tire that I scraped. So I realized that the tire that was scraped and on the driver's side of my car was never rotated because that tire was still in the same spot. I had to return to Crown to have the tire rotation job performed and made sure they did the job before I left Crown, for a second time. I feel that the people in the service department do not do their jobs. I can tell you this much too, in the future, they will be giving me the parts that they change on my Yukon to make sure that the work was actually performed and the new parts are on my car. It is is easy for them to say the job is done and for it not to be done at all unless you request the old parts that are being changed. It is ashamed that you can't have trust with the people performing work in your SUV/car. More

by MTHOMAS1989 Verified Customer Verified Customer

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Poor service Kept car 9 days couldn’t solve problem Left multiple messages have not called back almost two weeks Problem not solved problem Left multiple messages have not called back almost two weeks Problem not solved More

by IMMHOWW Verified Customer Verified Customer

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My car was there from July 24 through April 25 trying to repair an air bag system. They dented my car while it was there (they did a bad PDR repair first time then properly repaired when I wouldn’t accept t repair an air bag system. They dented my car while it was there (they did a bad PDR repair first time then properly repaired when I wouldn’t accept the first). Sat for almost 3 months with nothing being done because they forgot it was there. More

by YTTAPM Verified Customer Verified Customer

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Very professional staff. It has always been a pleasure whenever I have taken my car in for regular maintenance or repair. Top notch dealership. It has always been a pleasure whenever I have taken my car in for regular maintenance or repair. Top notch dealership. More

by VIVIAN1525 Verified Customer Verified Customer

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The New Car buying experience and the first Service experience was exceptional ! Will look forward to doing business in the future! experience was exceptional ! Will look forward to doing business in the future! More

by EDWIN5714 Verified Customer Verified Customer

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Service advisers always take good card of both me and my vehicle. They don't leave me waiting for someone to come to my vehicle. vehicle. They don't leave me waiting for someone to come to my vehicle. More

by REHAGELORI Verified Customer Verified Customer

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Great service and good work! !! Always know the job will be done correctly. The shuttle service is a great perk as well. !! Always know the job will be done correctly. The shuttle service is a great perk as well. More

by gorenflo.lynne Verified Customer Verified Customer

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The Service Department Staff if the best in the city! ! Fantastic group! I always feel welcome and greeted with a smile! ! Fantastic group! I always feel welcome and greeted with a smile! More

by tina@NOLAMOTORCARS.COM Verified Customer Verified Customer

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Had to pay $223 to get my brakes to quit squeaking. And my car has 8,000 miles on it. Also the girl that checked me out asked me how much did the other girl quote me. Sounds fishy to me And my car has 8,000 miles on it. Also the girl that checked me out asked me how much did the other girl quote me. Sounds fishy to me More

by MSLANDRY0806 Verified Customer Verified Customer

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This dealership has always been pleasant to visit. I have bought two vehicles from Sandy and both transactions for the smoothest. I have ever done when purchasing vehicles. Alexis is a no-nonsense fin I have bought two vehicles from Sandy and both transactions for the smoothest. I have ever done when purchasing vehicles. Alexis is a no-nonsense finance manager. He seems to be getting me the best deal he can. Also, hats off to the service department for being as attentive as they are. More

by CSGOYNES Verified Customer Verified Customer

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