Roberto Perez

Everyone was polite and professional. I would definitely recommend Empire Ford to friends and family. I would definitely recommend Empire Ford to friends and family. More

by MBYRNE762654 Verified Customer Verified Customer

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Everyone was very helpful and professional at Empire Ford, and would definitely do business with them again in the future. Ford, and would definitely do business with them again in the future. More

by jenifer1976 Verified Customer Verified Customer

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I. Thought nick was very professional an eager to help with any questions that I had about the vehicle I was purchasing an he was very helpful setting up the computer in my truck an I would also send my f with any questions that I had about the vehicle I was purchasing an he was very helpful setting up the computer in my truck an I would also send my family to buy a car to that dealership it was a pleasant experience thank you!😊 More

by SCOTTGRIFFITHS Verified Customer Verified Customer

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We had an excellent experience with Empire Ford! Joe Felipe was great to work with. Thank you Joe Felipe was great to work with. Thank you More

by brad Verified Customer Verified Customer

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Very helpful and understanding. Took the time to explain things in thorough detail while I was running on no sleep. Took the time to explain things in thorough detail while I was running on no sleep. More

by Xavier K Verified Customer Verified Customer

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I purchased a vehicle from Empire Ford in Fall River on December 1st, and they sold it to me before it was fully reconditioned and before the existing liens were cleared. They funded the deal immediately, December 1st, and they sold it to me before it was fully reconditioned and before the existing liens were cleared. They funded the deal immediately, but I was not allowed to take possession of the car, and the finance company started the clock on my loan right away even though I did not actually have the vehicle. I did not take delivery until December 26th, so I was left waiting weeks after the deal was funded before I could actually get the car. The salesman, Chris, was professional throughout, but everything beyond that point was absolutely terrible.[1][2][3] In my opinion, this dealership’s handling of my deal was irresponsible and shady, and I would not recommend them to anyone. In my experience and from what I have since seen in other complaints and reviews, they have a history of questionable practices and poor follow‑through. This is not how a customer should be treated after committing to a major purchase. More

by SAMUEL.PEARSON3RD Verified Customer Verified Customer

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Staff was very friendly and knowledgeable and put 1000% to help with the financing. I was only going to look and left with a vehicle thank you will come back to buy again. Glad I went there. When others sa to help with the financing. I was only going to look and left with a vehicle thank you will come back to buy again. Glad I went there. When others said no they said "YES" More

by cgrier3 Verified Customer Verified Customer

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The absolute worst dealer I have ever dealt with. I purchased a truck Oct 10th. They were going to deliver. After everything was final with the loan. Oh we can't deliver yet. It was almost 2 weeks be I purchased a truck Oct 10th. They were going to deliver. After everything was final with the loan. Oh we can't deliver yet. It was almost 2 weeks before they deliver my truck with no heat. Guess they didn't need it on the 3 hour drive. They said they would pay. They made a appointment close to me. I was to drop the truck off for a few hours until they found what need to be done. This was on a Friday. They never paid the garage kept my truck for the weekend with my work keys and my heating pellets. I had to find rides all weekend had to have my boss let me in. Then I take it to a different dealer they make me pay. 2 weeks still no refund. More

by customcakes1 Verified Customer Verified Customer

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The sales person I dealt with was kevin pereira. He quoted me at 7% interest rate for the Ford Mustang electric car that I wish to purchase rather than 0% interest rate that was actually available. He quoted me at 7% interest rate for the Ford Mustang electric car that I wish to purchase rather than 0% interest rate that was actually available. Based on that wrong information.I decided to lease rather than buy the car. I found out about the correct interest rate after I had signed the contract. I also discovered that the decision costs me about ten thousand more to buy the car than it would have if I'd simply bought the car that night. When I asked him why he had quoted me the wrong rate , he replied , "i'm not the business manager." By the way, the business manager later proved to be as gracious and helpful as he could be under the circumstances when I decided to buy out the lease and end my business relationship with Empire Ford. More

by pennperi Verified Customer Verified Customer

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purchased not 1 but 2 vehicles from the young lady… 1 truck and another for my wife… thank you roberto and t.. if anybody is looking for a vehicle.. empire ford is where to buy.. truck and another for my wife… thank you roberto and t.. if anybody is looking for a vehicle.. empire ford is where to buy.. More

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