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Roberto Hernandez
Roberto Hernandez at Gordie Boucher Lincoln of West Allis
Refer Me

Roberto Hernandez

Service Advisor

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

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4.8
33 Reviews

Dealership Experience

3 yrs, 3 mos

Languages Spoken

English English

Spanish Spanish

4.8

33 Reviews

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33 Reviews of Roberto Hernandez

November 16, 2024

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Employee Rating

Thank you. I appreciate the quick service and the video explaining repairs. Thanks again for the service. More

by Whalenkathleen22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2024

Gordie Boucher Lincoln of West Allis responded

Kathleen, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Lincoln of West Allis to be a positive one. Please don't hesitate to reach out if you need anything else. Roy Reger Service Manager 414-327-6000

November 01, 2024

Dealership Rating
Employee Rating

Great service and got it right the first time. Very fancy place!! Will go back again. More

by GLEASNERD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Loth

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Nov 04, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Roy Reger Service Manager 414-327-6000

October 29, 2024

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Employee Rating

The service was fine I'm satisfied with the work done on on my vehicle. Thanks More

by R.AREZINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ Kallas

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Oct 30, 2024

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon! Roy Reger Service Manager 414-327-6000

October 27, 2024

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Employee Rating

The sales person and service department is great. The financing rep. Did not follow through on promised repairs. More

by trena_bond
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe England, John Katrichis

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Oct 27, 2024

Gordie Boucher Lincoln of West Allis responded

Trena, Thank you for choosing Gordie Boucher Lincoln of West Allis. Your feedback and rating mean a lot to us. We're glad we could help, and we hope to see you again! Roy Reger Service Manager 414-327-6000

October 26, 2024

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Employee Rating

The technician was awesome and went the extra mile. It took some work in order to get the help but Gus, my salesperson was great and Roberto the technician was awesome. More

by CSHOWALTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gus Hollo

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Oct 27, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you for your business and this review. We're happy to hear Gus, Roberto, and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Roy Reger Service Manager 414-327-6000

October 23, 2024

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Employee Rating

Roberto communicated with me and made sure I understood what the process was on getting my vehicle maintenance More

by ahmad.qawi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly

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Oct 23, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Roberto and our team, and we look forward to working with you again. Roy Reger Service Manager 414-327-6000

October 23, 2024

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Employee Rating

They were every helpful and the service was great 👍 and I will be working with them again. More

by KEVINEVANS542
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service Department

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Oct 24, 2024

Gordie Boucher Lincoln of West Allis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, Kevin, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Lincoln of West Allis, we look forward to having you as a valued customer for many years to come! Roy Reger Service Manager 414-327-6000

October 14, 2024

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Employee Rating

Customer focused, kept me informed about maintenence and repairs and cost, and sent a shuttle to come an pick me up. More

by Dale L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly

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Oct 14, 2024

Gordie Boucher Lincoln of West Allis responded

Dale, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Roy Reger Service Manager 414-327-6000

October 03, 2024

Dealership Rating
Employee Rating

The work was completed as quickly as possible and to my satisfaction. I was kept appraised of progress. More

by Jspurlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, Brian Mattison, AJ Kallas, Roy Reger

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Oct 04, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Roy Reger Service Manager 414-327-6000

October 01, 2024

Dealership Rating
Employee Rating

Compared to my dealership in Little Rock your dealership is fantastic. I can’t even begin to describe the differences, it’s like night and day. Thank you! More

by roycelewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 02, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you for choosing Gordie Boucher Lincoln of West Allis. Your feedback and rating mean a lot to us. We're glad Royce was able to help, and we hope to see you again! Roy Reger Service Manager 414-327-6000

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