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Roberto Hernandez
Roberto Hernandez at Gordie Boucher Lincoln of West Allis
Refer Me

Roberto Hernandez

Service Advisor

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

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4.7
40 Reviews

Dealership Experience

3 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

4.7

40 Reviews

Write a Review

40 Reviews of Roberto Hernandez

February 09, 2025

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Employee Rating

Awesome customer service! Definitely will use them in the future. The loaner car was the difference for me. Can’t be without a car and they took care of me! More

by CHADPERK99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 10, 2025

Gordie Boucher Lincoln of West Allis responded

Chad, Thank you for choosing Gordie Boucher Lincoln of West Allis. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Roy Reger Service Manager 414-327-6000

January 21, 2025

Dealership Rating
Employee Rating

Service department does not return calls in a timely manner Technician did not perform services checked off on the work sheet More

by SENDTOSTAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 24, 2025

Gordie Boucher Lincoln of West Allis responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Roy Reger Service Manager 414-327-6000

January 16, 2025

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Employee Rating

Had to go there 3 times when it should have been once. They did compensate me for my troubles but the problems should have not happened More

by KSTEGER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Roy Reger

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Jan 20, 2025

Gordie Boucher Lincoln of West Allis responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Roy Reger Service Manager 414-327-6000

January 04, 2025

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Employee Rating

Best dealer service and service done fast as well too love this place for my car More

by Nunululushushu2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 06, 2025

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon! Roy Reger Service Manager 414-327-6000

January 03, 2025

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Employee Rating

Dawn was extremely helpful as it was my first time at that location. The waiting area was one of the best I have ever seen. They even did a car wash that included doing my mats. I will continue to use th More

by gstelma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Mattison, AJ Kallas, Roy Reger

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Jan 04, 2025

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing about your experience with Gordie Boucher Lincoln of West Allis. Dawn and our team appreciate your business and hope to see you again soon! Roy Reger Service Manager 414-327-6000

December 29, 2024

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Employee Rating

The service department Informed me of all services, the prices and how long it would take. Roberto gave me very good service and called me several times to let me know what they were doing to my car. I als More

by SASSYSUSY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly

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Dec 29, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you so much, Susy, for your excellent review! We are so glad that Roberto and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Lincoln of West Allis to be a positive one. Please don't hesitate to reach out if you need anything else. Roy Reger Service Manager 414-327-6000

December 24, 2024

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Employee Rating

Very friendly people waiting to serve me, just drive up to the garage and they welcome you More

by RUBYHUNTER979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Jansen, John Katrichis

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Dec 29, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you, Ruby! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Lincoln of West Allis. We look forward to having you as one of our valued customers for many more years to come! Roy Reger Service Manager 414-327-6000

November 16, 2024

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Employee Rating

Thank you. I appreciate the quick service and the video explaining repairs. Thanks again for the service. More

by Whalenkathleen22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2024

Gordie Boucher Lincoln of West Allis responded

Kathleen, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Lincoln of West Allis to be a positive one. Please don't hesitate to reach out if you need anything else. Roy Reger Service Manager 414-327-6000

November 01, 2024

Dealership Rating
Employee Rating

Great service and got it right the first time. Very fancy place!! Will go back again. More

by GLEASNERD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Loth

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Nov 04, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Roy Reger Service Manager 414-327-6000

October 29, 2024

Dealership Rating
Employee Rating

The service was fine I'm satisfied with the work done on on my vehicle. Thanks More

by R.AREZINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ Kallas

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Oct 30, 2024

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon! Roy Reger Service Manager 414-327-6000

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