Robert Zeidenberg | Page 15

The way my repair was handled from start to finish was very incompetent. It started with a quote of $1300+ for repairs that were actually covered under my extended warranty. Had I not personally called very incompetent. It started with a quote of $1300+ for repairs that were actually covered under my extended warranty. Had I not personally called the warranty company Scranton would’ve charged me $1300+. After that was resolved, I was told I would only owe my $50 deductible. Once work was completed, I was blindsided and given a bill of $117.36. The charges consisted of my $50 deductible and the remaining $67.36 was being passed onto me because the warranty company did not agree with the price of a part. That should NOT be the customers problem. I paid almost 3k for an extended warranty, The part is either covered or not covered. The company doesn’t come back to the customer and tell them they will only cover 90% and I’m responsible for 10%. That’s not how it works. The Manager simply told me he doesn’t write the warranty and offered to take the part out of my car if I would like. After demanding information and pricing for the part in question, as I was going to call the warranty company myself to get some resolution, I was magically all set and only responsible for my deductible with no explanation. Work was completed and I paid my deductible. I was then told they cannot release my car until they received payment from the warranty company. This has never been an issue before (and I usually have a rental which they want back right away. This time I was left without a rental). I had to wait an extra day because the warranty company didn’t pay the bill. I was then told the warranty company was not responding. Again, I had to do Scranton’s job and I called the warranty company. Within 5 minutes I found out they were still waiting on pricing. A “quote” was submitted and they needed a final bill. I had to add Scranton onto the call and thoroughly explain what a final bill was (not a quote). I had to call the warranty company back 2 more times to make sure everything was submitted so I could get my car back. The service department should have handled this matter not me. Lastly, I have been dealing with a ghost braking issue. This has been on-going for quite some time now (before my wheel bearing issue and oil cooler line issue). When I asked Sean what was done he told me that the repairs to those two issues may have resolved the ghost braking. It has NOTHING to do with those issues. So basically the service department dropped the ball and did nothing to fix an on-going issue with my car. Customer service was VERY unsatisfactory! More

by Agenna215 Verified Customer Verified Customer

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You have the best Service ever Jeff is a manager who cares about the customer and Service cares about the customer and Service More

by Eaynehorvith Verified Customer Verified Customer

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The dealership from from Fred on down do a great job, professional, responsible and complete. professional, responsible and complete. More

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Service advisor was concerned with my best interest from beginning to end. Wouldn’t hesitate to bring my car back. Awesome job! beginning to end. Wouldn’t hesitate to bring my car back. Awesome job! More

by david.rtiresint Verified Customer Verified Customer

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Great work and service! It was excellent service when there! I have nothing bad to say. It was excellent service when there! I have nothing bad to say. More

by Anonymous Verified Customer Verified Customer

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Service provided a repair estimate of $11,000 which consisted of thousands of dollars in unnecessary parts and with labor charged at a higher-than-posted rate. Had the vehicle towed and repaired at ano consisted of thousands of dollars in unnecessary parts and with labor charged at a higher-than-posted rate. Had the vehicle towed and repaired at another shop where I felt valued as a customer and not just an open revenue source. I bought and serviced the vehicle here but after this experience, will no longer be a customer. Would not recommend Scranton GMC to anyone. More

by mike.davis.av8 Verified Customer Verified Customer

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Price was almost triple the quote-said work was harder labor than they thought-sorry labor than they thought-sorry More

by Gerry1062 Verified Customer Verified Customer

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Rob took care of my service needs with my 22 Escalade very calm and courteous and easy to deal with. very calm and courteous and easy to deal with. More

by SAM SHOAIB Verified Customer Verified Customer

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All employees are extremely pleasant and sincerely caring about doing as we would like. Very happy customer and I will be returning here at Scranton Buick for further service. I just love your wait about doing as we would like. Very happy customer and I will be returning here at Scranton Buick for further service. I just love your waiting room because it is cozy and very clean More

by Bellamae728 Verified Customer Verified Customer

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Dishonest, misleading, all about money, no accountability, didn’t call to follow through with current status, no customer support, and definitely didn’t care about the problem or the customers accountability, didn’t call to follow through with current status, no customer support, and definitely didn’t care about the problem or the customers safety More

by MATHEW.BILOSZ Verified Customer Verified Customer

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