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Robert Thomas
Robert Thomas at Lithia Hyundai of Reno
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Robert Thomas

Parts Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.6
24 Reviews
4.6

24 Reviews

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24 Reviews of Robert Thomas

November 21, 2024

Dealership Rating
Employee Rating

Very good service! Very nice people! Price is great! Informed me of everything done with my car! The service department was great on everything! More

by CSMITHREGENCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Trisha Stone

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Nov 22, 2024

Lithia Hyundai of Reno responded

We're delighted to hear that you had a great experience with our service department at Lithia Hyundai of Reno! Thank you for your kind words and support. We look forward to serving you again in the future!

October 07, 2024

Dealership Rating
Employee Rating

Lance was very helpful throughout the beginning of dropping off my vehicle to the very end. Got my vehicle fixed in a very timely matter. More

by s.moanamarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lance Smith, Iris Flores-Garcia, Drea McGiffin, Gaby Temprano

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Oct 07, 2024

Lithia Hyundai of Reno responded

Sharon, While we are glad that Lance did a great job taking care of you in a timely manner, the one star score indicates there may have been some issues that we should know about. I'd welcome the opportunity to discuss the specifics of your last visit. Please feel free to reach me at your earliest convenience, and we can delve into the issue a bit further. I can be reached at 775-682-3352 or SRobert@lithia.com. We value our customers above all, and my goal is to keep our business relationship strong. Please accept my humble apology for your less than stellar experience. Sincerely, Scott Robert Customer Relations Manager

September 20, 2024

Dealership Rating
Employee Rating

long term relationship with dealer. Always effective and thorough with leasing their vehicles. \Will continue with them in future dealing More

by DLEMON8R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Mazzone, Chantel Hughes, Devin Rogers, Drea McGiffin, Lucas Bragg, Trisha Stone, Levi Williams

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Sep 23, 2024

Lithia Hyundai of Reno responded

Thank you for your continued trust in Lithia Hyundai of Reno! We're glad to hear that our team has consistently provided effective and thorough service. Looking forward to assisting with your future leasing needs!

June 06, 2024

Dealership Rating
Employee Rating

Lance is the reason I go to this dealership. He is quick to respond and is very accommodating. More

by HOLLYH79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

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Jun 06, 2024

Lithia Hyundai of Reno responded

Thank you for the positive review! We truly appreciate your support. Until next time, safe travels!

April 07, 2024

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Employee Rating

Extreme high-pressure sales techniques in the sales department with the exception of Dan Dunham. In the service department some advisors recommend 8000 mile tire rotations for my Hyundai ionic five whi More

by Ampitup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Dunham , David Lennox

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Apr 09, 2024

Lithia Hyundai of Reno responded

I'm sorry to read about your experience. We certainly don't want anyone feeling pressured during their visit and we aim for consistency in our service department's advice. I'd like the opportunity to address these concerns directly with you, so please reach out when it suits you best. My goal is that we can work towards a resolution together and improve your experience with us moving forward. Thank you, Andrea McGiffin - Customer Relations Manager - 775-682-3368 - andreamcgiffin@lithia.com

January 17, 2024

Dealership Rating
Employee Rating

Alex and Garrett were great they are top perfessionals and was very knowledgeable and took me though the process so easy to buy got a new to me durango. Love it! More

by Family of 4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lucas Bragg , David Lennox, Bryan Ogg, Alex M.

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Jan 19, 2024

Lithia Hyundai of Reno responded

Hello, Thank you for choosing to work with us! We're delighted to know that Alex and Garrett made your car buying process a breeze at Lithia Hyundai of Reno. Enjoy every mile in your new Durango and congrats to your family!

October 07, 2023

Dealership Rating
Employee Rating

the service is good customer service. .Everyone is really nice there. I give it a 10 More

by LAURIE.GOSSETT2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

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Oct 09, 2023

Lithia Hyundai of Reno responded

Thanks for stopping by, Laurie! It was a pleasure to assist you at Lithia Hyundai of Reno and we hope to see you again in the future!

May 26, 2023

Dealership Rating
Employee Rating

Lance has been so helpful, very personable, and he has a great sense of humor! More

by Rhonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith , Dawn Vincent

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May 30, 2023

Lithia Hyundai of Reno responded

We appreciate the shoutout to Lance, Rhonda! Thanks for being a valued customer at Lithia Hyundai of Reno!

April 27, 2023

Dealership Rating
Employee Rating

The dealers are okay, maintenance on the other hand…fire em all. I’ve been waiting on a tire because mine had a bubble since Saturday it’s now Thursday. And yes singular tire. Telling me my tire is here eve More

by BRYCE10SCHATZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Scott Robert, Devin Rogers , David Diaz, Matt Franceschini, Dawn Vincent

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Apr 28, 2023

Lithia Hyundai of Reno responded

Hi Bryce, I apologize for the inconvenience with your tire replacement. We strive to receive orders in a timely manner as to not keep you waiting. Please feel free to contact me below if you’d like to discuss your experience in further detail, thank you. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

April 12, 2023

Dealership Rating
Employee Rating

Always helpful. Direct and forthright, and always showed me complete options on how I want to proceed, being mindful of my budget. Great guys to work with. More

by JOHNASUELO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith , Ryan

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Apr 18, 2023

Lithia Hyundai of Reno responded

Thanks for the wonderful review, John! It's our pleasure to work with you at Lithia Hyundai of Reno to make sure your vehicle gets the best service!

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