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Robert Solis

Overview Reviews (60) Inventory (231)

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Robert Solis

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Robert Solis

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9

60 Reviews

Overview Reviews (60) Inventory (231)

4.9

60 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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60 Reviews of Robert Solis

February 13, 2025

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Employee Rating

Robert is very helpful. I forgot to pick up my receipt, however, and I sent him a note asking that he send me a copy, but I never got it. Perhaps the message did not get to I forgot to pick up my receipt, however, and I sent him a note asking that he send me a copy, but I never got it. Perhaps the message did not get to him. The waiting room is very clean and comfortable. More

by candacelindsay

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 13, 2025 -

Germain Honda of Surprise responded

Thank you for your business and feedback. We have forwarded you request to our service manager to follow up on. Best Regards, Sassha Motz General Manager

February 08, 2025

Dealership Rating

Employee Rating

The service center has really stepped up their customer service since I first started taking my Honda for servicing. I appreciate the customer focus now. service since I first started taking my Honda for servicing. I appreciate the customer focus now. More

by msrene1980

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nate Garcia, Alfredo (Al) Bustamante , Andree Khaziran

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Feb 10, 2025 -

Germain Honda of Surprise responded

Thank you for noticing and for sharing such positive feedback about your experience. See you down the road. Best Regards, Sassha Motz General Manager

February 06, 2025

Dealership Rating

Employee Rating

Robert was great, made my experience easy to understand. Service was fast, easy and reliable. Service was fast, easy and reliable. More

by vgallegos

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 06, 2025 -

Germain Honda of Surprise responded

All great things we love to hear about our team. Thank you for sharing. Best Regards, Sassha Motz General Manager

February 03, 2025

Dealership Rating

Employee Rating

The dealership is convenient, clean and has always serviced my car without having to recontact them. serviced my car without having to recontact them. More

by homesbydiann

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 04, 2025 -

Germain Honda of Surprise responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring. Best Regards, Sassha Motz General Manager

January 27, 2025

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Employee Rating

Arrived on time and was met the moment I arrived at the dealership. The work was done in a fast time and I was updated along the way! dealership. The work was done in a fast time and I was updated along the way! More

by Larry

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 28, 2025 -

Germain Honda of Surprise responded

We are happy Robert ensure a 5-star informative service experience. See you next time. Best Regards, Sassha Motz General Manager

January 24, 2025

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Employee Rating

Easy to make an appointment; service was completed quickly; reasonable price; waiting area is large and comfortable. quickly; reasonable price; waiting area is large and comfortable. More

by candacelindsay

Verified Customer

Recommend Dealer

Yes

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Jan 28, 2025 -

Germain Honda of Surprise responded

Hi there! Thanks for sharing your experience with us. We are happy you had a positive experience overall. We hope that you come back and see us again soon! Best Regards, Sassha Motz General Manager

January 24, 2025

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Employee Rating

Love this dealership but find scheduling service more difficult than just talking to a real human. difficult than just talking to a real human. More

by emilyheuston

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 28, 2025 -

Germain Honda of Surprise responded

We appreciate your business and feedback. Our team apologizes for any difficulties you experienced. Best Regards, Sassha Motz General Manager

January 24, 2025

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Employee Rating

We went in for rebate work and Robert kept us informed of the work progress. It was a great experience. the work progress. It was a great experience. More

by john.mccrickard

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 24, 2025 -

Germain Honda of Surprise responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Germain Honda of Surprise. We hope you have a great day! Best Regards, Sassha Motz General Manager

January 21, 2025

Dealership Rating

Employee Rating

Appointment was easy to make on line and Robert was helpful answering any questions that I had. Service was quick and as advertised. Mr. Solis made this a pleasant experience. helpful answering any questions that I had. Service was quick and as advertised. Mr. Solis made this a pleasant experience. More

by may271941

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 22, 2025 -

Germain Honda of Surprise responded

Your complete satisfaction is the goal of our team here at Germain. Thank you for sharing your recent service experience. See you next time. Best Regards, Sassha Motz General Manager

January 20, 2025

Dealership Rating

Employee Rating

I have always had great service every time I needed it. People are friendly & professionals. People are friendly & professionals. More

by carol-compton

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nate Garcia

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Jan 21, 2025 -

Germain Honda of Surprise responded

Your continued business and positive feedback are greatly appreciated. See you down the road. Best Regards, Sassha Motz General Manager

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