Robert Solis
Robert Solis at Germain Honda of Surprise

Robert Solis | Page 2

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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5.0
276 Reviews

Languages Spoken

English English

Spanish Spanish

5.0

276 Reviews

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276 Reviews of Robert Solis

August 12, 2026

Dealership Rating
Employee Rating

On Aug 6th I brought our 2025 Pilot in for its first oil change, which was completed along with a tire rotation. A few days later the later the Maintenance A light appeared oh our screen. After investigat More

by desertrat6457
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2026

Germain Honda of Surprise responded

We appreciate your business and feedback regarding your recent service visit with us. Our team apologizes that the maintenance minder wasn't reset and will address this matter internally with our team to help us better assist all our guests going forward. If you need assistance getting the reset completed, please stop by. Best Regards, Sassha Motz General Manager 602-875-8600 smotz@germaincars.com

August 08, 2026

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I was very pleased with the customer service and prompt service on my vehicle thank you More

by doveslayer
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 10, 2026

Germain Honda of Surprise responded

Our goal is to ensure a positive and efficient visit for all. Thank you for trusting our team with your automotive needs. Best Regards, Sassha Motz General Manager

August 06, 2026

Dealership Rating
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Took honda accord in for an alignment, had it done quick and hassle free great service .Robert Solis was great ,informative and not pushy at all great customer service. Thanks again More

by bigtinting
Service Price Transparency
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Recommend Dealer
Yes
Aug 07, 2026

Germain Honda of Surprise responded

Thank you so much for your wonderful review and recommendation! Providing quality and efficient service is so important to us, and we are pleased that Robert's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels! Best Regards, Sassha Motz General Manager

August 06, 2026

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Robert Solis has won my business for sure! Usually I go to Arrowhead Honda but he is a true blessing! He answered all my questions and is very personable and friendly. I am extremely satisf More

by ERINHADRICH
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Recommend Dealer
Yes
Aug 06, 2026

Germain Honda of Surprise responded

We thank you for choosing to work with us here at Germain, and we appreciate you taking the time to leave this kind review for Robert. Our team is delighted to know that Robert ensured a quality guest experience, and we are thrilled your A/C is running perfectly. Best Regards, Sassha Motz General Manager

August 04, 2026

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I recently had my oil changed at Germain Honda, and it was a great experience. The service was quick and professional, and the waiting area was clean, comfortable, and well-maintained. They also offered c More

by LALANAZPRUD
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 05, 2026

Germain Honda of Surprise responded

Our team here at Germain Honda of Surprise works hard to provide our guests with the ultimate guest experience. We appreciate you taking the time to share your positive visit and for highlighting our team and their commitment to this goal. Best Regards, Sassha Motz General Manager

August 04, 2026

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A bit of a wait but always worth it because we know that the car is being done right . Thank you. Bryan and Jennifer Jacobs More

by Bryan.n.jacobs
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Recommend Dealer
Yes
Aug 05, 2026

Germain Honda of Surprise responded

Thank you for your kind review. Our team apologizes for the wait and appreciates your patience and understanding. See you down the road. Best Regards, Sassha Motz General Manager

August 04, 2026

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Always great service here. Quick at setting the appointment, quick check in, and quick turn around on my service, always with a thorough explanation. More

by stellablue_2
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alfredo (Al) Bustamante

Aug 04, 2026

Germain Honda of Surprise responded

Our overall goal is to provide a positive and efficient visit to all. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

August 03, 2026

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The service advisor, Robert Silos took my call and was a "breath of fresh air". As much as I dreaded taking my car in, he actually put me in a better mood. When I got there, the whole vibe of the atmosphere More

by AVEESHUN
Service Price Transparency
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Recommend Dealer
Yes
Aug 04, 2026

Germain Honda of Surprise responded

Thank you for the wonderful review! We're delighted to hear that Robert made your service visit such a positive experience with his friendly attitude and excellent communication. We truly appreciate your recommendation and look forward to taking care of you and your vehicle again in the future. Best Regards, Sassha Motz General Manager

July 31, 2026

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We've known David from Arrowhead Honda and followed him to Germain Honda where he was our service advisor a number of years prior to his promotion to management. He goes the extra mile to answer questions/ More

by BOB.RENEE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: David McKee

Sep 22, 2026

Germain Honda of Surprise responded

Thank you for your continued trust in Germain Honda! We’re grateful you’ve followed David over the years and are now enjoying working with Robert as well. It’s wonderful to hear that both provide knowledgeable, professional, and pressure-free service. We’re fortunate to have them on our team and truly appreciate your continued relationship with Germain! Best Regards, Sassha Motz General Manager

July 30, 2026

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Welcoming and professional. Everything explained in detail. Timely service and the car wash was a pleasant surprise. More

by BEV9
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jul 31, 2026

Germain Honda of Surprise responded

Thank you for your wonderful review! We're glad you found our team welcoming and professional, and that everything was explained clearly. It's great to hear you appreciated the timely service and enjoyed the complimentary car wash. We look forward to seeing you again! Best Regards, Sassha Motz General Manager

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