Robert Solis
Robert Solis at Germain Honda of Surprise
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Robert Solis

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9
76 Reviews
4.9

76 Reviews

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76 Reviews of Robert Solis

April 03, 2025

Dealership Rating
Employee Rating

The staff was friendly and the team provided great service. I will be coming back to this Honda. More

by ecs
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

April 03, 2025

Dealership Rating
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My experience each time has been great and I would continue to go back for additional service. More

by phillip.a.edwards
Service Price Transparency
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Recommend Dealer
Yes

March 29, 2025

Dealership Rating
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Quick, friendly, very helpful ! Perfect approximate time on completed! Will be back again for our next service! More

by zmocha17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2025

Germain Honda of Surprise responded

We appreciate your business and are happy your visit resulted in the quality and efficient service experience our team works hard to deliver. Best Regards, Sassha Motz General Manager

March 24, 2025

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Employee Rating

Robert was absolutely amazing and on his "A" game. He beat his quoted service time by an hour and answered all my questions to my satisfaction. Robert replaced my previous service advisor, and I think More

by michael.s.bostwick
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 03, 2025

Germain Honda of Surprise responded

Your continued business and trust in our team are greatly appreciated. Thank you for sharing Robert's dedication to customer satisfaction. Best Regards, Sassha Motz General Manager

March 23, 2025

Dealership Rating
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Excellent customer service and the service was very fast. No long lines and didn’t waited for long. Thank you More

by hmreyes48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2025

Germain Honda of Surprise responded

Thank you for sharing your feedback with us! Please don't hesitate to reach out when the Germain Honda team may assist you again. It's always our pleasure! Best Regards, Sassha Motz General Manager

March 17, 2025

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Oil change and tire rotation was completed in an hour. Waiting area was comfortable Much appreciated More

by maryannemortensen03
Service Price Transparency
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Recommend Dealer
Yes
Mar 18, 2025

Germain Honda of Surprise responded

Thank you for choosing Germain of Surprise for your service needs. We are happy your enjoyed a positive and comfy visit. Best Regards, Sassha Motz General Manager

March 17, 2025

Dealership Rating
Employee Rating

They assist us very fast and they give us information clear. The dealership have a good environment. More

by Franklindhgonzalez
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alfredo (Al) Bustamante

Mar 18, 2025

Germain Honda of Surprise responded

Thanks for the awesome feedback on your service visit! We hope you'll continue to choose Germain Honda of Surprise for your automotive needs. Best Regards, Sassha Motz General Manager

March 09, 2025

Dealership Rating
Employee Rating

The Service on my recall was right on time took less time than I was quoted and really enjoyed the golf simulator and putting green while I waited. All employees were very Pleasant Love Germain Honda. More

by martin.duane
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David McKee

Mar 10, 2025

Germain Honda of Surprise responded

Thank you for sharing your positive service experience. We are happy your had a fun and comfortable wait while enjoy the amenities we offer. Best Regards, Sassha Motz General Manager

March 08, 2025

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Employee Rating

The gentleman that helped us in the service department was very nice. Also, a great surprise when they washed our car when they were done with the service. More

by jhearn0145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2025

Germain Honda of Surprise responded

We're so pleased you enjoyed working with the Germain Honda team! Please give us a call whenever we may help you again. Best Regards, Sassha Motz General Manager

March 08, 2025

Dealership Rating
Employee Rating

Great caring people work there! !!!! This includes everyone we come in contact with from the maintenance people to the General Manager. More

by harveygray243
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Mar 10, 2025

Germain Honda of Surprise responded

Thank you for leaving us this awesome feedback. Our entire team is dedicated to customer care and we are happy it was reflected in your visit. Best Regards, Sassha Motz General Manager

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