Robert Shoup
Robert Shoup at W&L Subaru
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Robert Shoup

Finance Manager

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.8
654 Reviews
4.8

654 Reviews

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654 Reviews of Robert Shoup

December 16, 2024

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Employee Rating

I was not given the choice to donate to a Christian organization and I had to pay for Subaru Corporate tax deduction. More

by custer711
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Joe Bluge

Dec 16, 2024

W&L Subaru responded

Thanks for the feedback. As background, Subaru of America and W&L Subaru select several charities for their Share the Love Event. Customers who purchase a new Subaru may choose one of those charities, and Subaru -- not the customer -- pays $650 to that charity. It costs the customer nothing, and we have no ability to direct Subaru's $650 donation elsewhere. The charities this year are: a local children's hospital, a local homeless shelter / food pantry, the ASCPA, Make a Wish, Meals on Wheels, and the National Park Foundation. You will note that this list include several organizations that help the kind of people Jesus helped throughout his ministry, namely sick children (Matthew 17:14-16; Mark 5:35-43) and the poor (Matthew 25:40; Luke 14:12-14). From our perspective, we can't think of anything more Christian than helping those in need at Christmas. Thanks again for the feedback, and have a great day.

December 11, 2024

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Everyone that we dealt with was kind. They took time to explain everything to us and made sure we had no questions. We felt no pressure to quickly decide what we wanted. We were very happ More

by jgfan12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kyle Bennar

Dec 12, 2024

W&L Subaru responded

Thank you so much for the 5-star review! We're glad you enjoyed our no-pressure sales environment. Have a great day!

December 09, 2024

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Bought used Acadia runability issues shutter in Trans or rear end. Pointed out on test drive and have to take back so service can look at it. Not happy. More

by jaywtr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Becky Kline

Dec 11, 2024

W&L Subaru responded

Thank you for the feedback. We are sorry you are having any issue with the Acadia. We will be happy to look at that for you. If you need anything else, please give your salesperson a call at 570.473.3432. Thanks and have a great day.

December 05, 2024

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Employee Rating

Justyn was fantastic! Made everything extremely easy and simple. We were there for a long time as it was 2 trades and we had to wait for detailing and the pre-owned inspec More

by tylerbaran98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justyn Hendricks

Dec 11, 2024

W&L Subaru responded

Thank you so much for your detailed review! We are thrilled you had such a great experience in sales! Thanks again, and have a great day!

December 03, 2024

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They were very friendly and helpful and very nice to work with. Made everything easy and simple for me. More

by ashleelynn
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Preston Endy , Chad

Dec 11, 2024

W&L Subaru responded

Thanks, and have a great day!

December 01, 2024

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Both Logan and Robert were very helpful and easy to work with. People like this are difficult to come by. More

by philkert
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Logan Hilkert

Dec 02, 2024

W&L Subaru responded

Thanks so much for the review!

November 09, 2024

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Employee Rating

W&L is the best dealership I’ve ever dealt with very informational and willing to work with what I wanted to purchase I will highly recommend them to my friends and family More

by junior92stud
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Christine

Nov 11, 2024

W&L Subaru responded

Thanks so much for taking the time to share your thoughts online!

November 03, 2024

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Employee Rating

Best salesman and very easy buying experience with dealership. Love having no pressure to buy. More

by robertdg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian Perles

Nov 04, 2024

W&L Subaru responded

Thank you so much!

October 19, 2024

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Employee Rating

Kyle was very understanding. I was purchasing a vehicle for my dad without him being there. Kyle worked very diligently until we were able to find a car that met my dad’s require More

by Bschadel
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kyle Bennar

Oct 21, 2024

W&L Subaru responded

Thanks for sharing your thoughts online!

October 07, 2024

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Employee Rating

They were all just the greatest I was treated outstandingly and a lot better than I was treated the last place2 More

by bbbooper
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Becky Kline, Preston Endy

Oct 08, 2024

W&L Subaru responded

Thank you, and have a great day!

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