Robert Quintero

Terrible bought a used 2021 ford explorer with 64000 miles in July of 2024. Since them my car has been in the service department longer than I've had the vehicle at home. Multiple service repairs drives miles in July of 2024. Since them my car has been in the service department longer than I've had the vehicle at home. Multiple service repairs driveshaft replacement, differential replacement and now the 4th time a transfer case that's costing 2500 dollars. From my service advisor jose all the way to the supervisor Robert have been lack of communication and 0 customer service. Sometimes a week would go by before I received a call back from Robert or Jose. With this 4th time being told " you should be happy with these repairs" to " well you did by a used car" so I'm guessing the sales guys and the service guys are incahoots one sells bad cars the other takes us for a ride with repairs. No accountability tried talking to used car sales manager still waiting for a call back going on 5 days. More

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Service dept. manager Robert is not very customer service oriented and is very inconsiderate. He refused to service my vehicle and was very rude. My vehicle had manager Robert is not very customer service oriented and is very inconsiderate. He refused to service my vehicle and was very rude. My vehicle had recalls after recalls since day of purchase. Not once did they try to accommodate me in trying to get me into something different. Rudy in sales, however, was always trying to do his best to help out and accommodate us. But the sales managers were never willing to negotiate a deal. We went elsewhere and got into a much better and beautiful vehicle and had excellent service. Never will I recommend Hemborg to anyone. Don't waste your time going there. More

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Thank you Tor, Robert and Gus for all your help and wisdom on making my visit easy. We have always trusted and recommended Hemborg Ford and always will. All employees are friendly and professional and wisdom on making my visit easy. We have always trusted and recommended Hemborg Ford and always will. All employees are friendly and professional and knowledgeable,again thank you, I feel much safer driving. More

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The service department treat and you vehicle with professionalism. Have never had a problem and recommend to family and friends. Just recently service Man Mike was very helpful professionalism. Have never had a problem and recommend to family and friends. Just recently service Man Mike was very helpful More

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Hemborg Ford is a poorly managed dealership and their technical staff is very poorly trained and extremely incompetent. If you need service on your Ford, don't go here. The staff and service managers technical staff is very poorly trained and extremely incompetent. If you need service on your Ford, don't go here. The staff and service managers don't know what they are doing. Here was my experience: I made an appointment to have my backup camera replaced (there was a recall) and to have my brakes checked. I told the service department when I made the appointment that I had a breathalyzer in my car. They said "no problem," "bring the car in." They said that they "had experience" servicing cars with breathalyzers. When I brought my car in on the day of the appointment, the tech, Portia, said they couldn't service my car because they needed new "tips" for the breathalyzer in order to service my car. Hemborg Ford should have told me this to begin with. But I took my car home and ordered the tips and made a second appointment to take the car in once the tips were received. At the second appointment, I gave Portia the tips for the breathalyzer. She called me a few hours later saying that none of the techs at Hemborg Ford could figure out how to start the car with the new tips and added that no one wanted to service my car because they were afraid of getting Covid. She asked me to pick my car up, after telling me it would be in the shop for three days. Why didn't she tell me this in the first place? I wouldn't have gone through the trouble to get the tips and return to Hemborg Ford for a second appointment. The morning following the second appointment Portia called me complaining that my car was blocking the service area and to come pick it up immediately. I then called the service manager several times to complain about the situation and he was too busy to return my call, even though my car was blocking the service entrance. I finally had to go to the dealership to retrieve my car and when I did I asked to speak to the manager in person. He finally appeared, somewhat reluctantly. When I explained that his techs never should have offered to service my car in the first place--given that they didn't know what to do with a breathalyzer--he claimed that his techs had tried to start my car with the tips but couldn't figure out how to move the car. He never mentioned that they were afraid to do so because of Covid, as Portia contended. So which was it? Incompetence or fear of Covid? Upshot: Hemborg's agreement to service my car with a breathalyzer and its ultimate failure to do so--even though they said they had experience servicing cars with breathalyzers--resulted in a $150 violation for me. Here's kicker: The service manager said he would be happy to help me with any other maintenance needs in the future. Find another repair shop if you need service on your Ford, especially if you have a breathalayzer. More

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Robert made sure my experience was efficient and professional. The best service I have had in a long time. professional. The best service I have had in a long time. More

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Mike gave us excellent customer service. He has professional communication and follow up skills. My husband and I are happy. Thank you!!! 🙂 He has professional communication and follow up skills. My husband and I are happy. Thank you!!! 🙂 More

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Terrible service left for a day and didn’t get service promised done. Won’t be back promised done. Won’t be back More

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Brought F150 truck in Saturday morning for oil change at 7:30 am. Was told it would be 2 1/2 hours. Came back in 2 1/2 hours and was told it would be another 2 hours. I told service tech to bring my truc at 7:30 am. Was told it would be 2 1/2 hours. Came back in 2 1/2 hours and was told it would be another 2 hours. I told service tech to bring my truck around. I'm leaving. It's an oil change, not an all day affair. Do what you say you're going to do. I went down to Les Schwab for my oil change. I will do my future services at Ford dealer in Riverside, not with Hemborg who has no respect for my time More

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Great service. Checked everything out . Washed the truck and made my wife feel very comfortable Kristin was great and was awesome. Checked everything out . Washed the truck and made my wife feel very comfortable Kristin was great and was awesome. More

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