Luis Castillo

Service appointment. I took my truck in for an oil change and my fan for my air conditioning/Heater was making a weird noise. They told me they did not need to tear out t I took my truck in for an oil change and my fan for my air conditioning/Heater was making a weird noise. They told me they did not need to tear out the dash to look into that. Told me it should be ready if they did not find anything big the next day. The next day I get told the fan assembly needs to be replaced, and they have to tear out the dash to replace it. So I say while your in there might as well replace the sensor that changes it from Air to heat as it was stuck in the Air selection and I could not get any heat for the truck. I was told the price of 2100.00 and it would be ready by Friday or Monday at the latest. I then hear nothing from the service person. I call late Friday and get no return call at all. I then call on Monday just to be told now they found that the control computer for the air and heat is now bad and its going to cost an additional 900 dollars. Also they have to order from back east and it will take a week longer to get it. I blow up on them saying this is unacceptable and they need to rush the part which they do and tell me it will be ready no later than Wednesday. Again no call by late Wednesday. Thursday I call the manager again and get told they just received the part that morning and it was being installed at that time and would be ready by end of day. Finally I get the call that it is ready and that they have given me a whopping 150 dollar discount for all their lack of attention and delays that they have caused. Mind you it is now a 3100.00 bill so 150.00 dont even cover the tax. I have been a loyal customer for almost 30 years and this is how this so called family owned business treated me. I advise all customers to find a real mechanic that can keep their promises and not run the bill up on you unlike this disrespectful company. I am selecting 1 star because I have no option for nothing or lower. Horrible experience. More

Print

Luis is the best. …always looks after my truck and keeps me informed. I only ever deal with Luis …always looks after my truck and keeps me informed. I only ever deal with Luis More

Print

I recently had the pleasure of working with the team at Hemborg Ford, and I could not be more impressed with the level of service I received. Luis C. provided outstanding customer service throughout my vis Hemborg Ford, and I could not be more impressed with the level of service I received. Luis C. provided outstanding customer service throughout my visit. His professionalism, product knowledge, and attention to detail ensured that everything was handled efficiently and with great care. He went above and beyond to make the process smooth and stress-free, which truly set my experience apart. Additionally, I would like to recognize Josh in the Parts Department for his excellent support. He was prompt, knowledgeable, and courteous, making sure I received exactly what I needed without any difficulties. Those two men need a raise for all they do! Overall, Hemborg Ford demonstrated a strong commitment to customer satisfaction, and I would highly recommend them to anyone in need of quality sales or service. More

Print

Luis Castillo, Service Avisor can't say enough he has been very helpful and honest with integrity. been very helpful and honest with integrity. More

Print

Luis Castillo excellent service Avisor. Very knowledgeable and friendly trustworthy I would recommend him as service Avisor. Very knowledgeable and friendly trustworthy I would recommend him as service Avisor. More

Print

Service dept. manager Robert is not very customer service oriented and is very inconsiderate. He refused to service my vehicle and was very rude. My vehicle had manager Robert is not very customer service oriented and is very inconsiderate. He refused to service my vehicle and was very rude. My vehicle had recalls after recalls since day of purchase. Not once did they try to accommodate me in trying to get me into something different. Rudy in sales, however, was always trying to do his best to help out and accommodate us. But the sales managers were never willing to negotiate a deal. We went elsewhere and got into a much better and beautiful vehicle and had excellent service. Never will I recommend Hemborg to anyone. Don't waste your time going there. More

Print

Had my wife’s f-150 truck engine leak fixed here under warranty.My service consultant (Luis Castillo) helped me out to fix the problem. He setup a rental car for us while the truck’s being worked on for a warranty.My service consultant (Luis Castillo) helped me out to fix the problem. He setup a rental car for us while the truck’s being worked on for about 3-5 days. Excellent service! More

Print

Luis is always friendly and professional. He’s been doing my sevice write ups for the past 5 yrs, and it’s very attentive to what issue or sevice I’m asking to be done. He updates me with an He’s been doing my sevice write ups for the past 5 yrs, and it’s very attentive to what issue or sevice I’m asking to be done. He updates me with any delay or completion of service as soon as possible. Service is always stressful for time or money concerns but I am totally satisfied when I bring my vehicles to Luis and Hemborg. Thank you, Robert More

Print

I’m the past, service was a challenge to schedule and the timing uncertain. But this time, Luis was great, my truck was serviced same day, finished before noon. Their shuttle service was great, so I am grea timing uncertain. But this time, Luis was great, my truck was serviced same day, finished before noon. Their shuttle service was great, so I am greatly appreciative of their friendly and efficient service. Thank, great job. More

Print

I will never take my car here again they never called me with updates all you get for at least 6 days are the run arounds Trust me this place sucks with updates all you get for at least 6 days are the run arounds Trust me this place sucks More

Print